Account Expired

Today my free trial expired. It was something I had received a few warnings about, but did not get around to take care of, even though i was going to. So today i logged into the website to start a subscription to find that, apparently that device has not only been disabled from the service, but entirely deleted. I would like to reactivate but am unsure how to do it. Can you give me advice on that?

That being said, I feel like communication on this issue has been terrible. Not only did we first learn about mandatory subscriptions from an email telling us that a free trial was about to expire, but also now this. May I also suggest creating different tiers of subscriptions? Maybe one that will only give you access to one or two apps that is cheaper and a full one. 60 pound a year just for running one app maybe pretty steep for some.

Pretty much the same scenario here; my first impulse is to go back to Synology but i’m not really in the market to spend more than a few quid these days!
Can’t blame Boris (hardest working for least pay) for wanting to capitalise on his diligent work.
Best of luck to you and the Syncloud crew!

… I’m back with a post script : if you set up a local hosts file on your client laptop/machine the local syncloud system seems to be still there and mainly working.

My nextcloud install seems to be affected which is a shame as it was the part i had put most work into.

Will be thanking Boris most sincerely if these backups fulfil their mission :slight_smile:


Sorry if communication was not great, I tried my best.
At this point I am still trying to break even, so unfortunately there is not price change at this time.

To recover all you need is to subscribe and your device should magically appear withing 5 minutes, if it does not reach by email or any other way of communicating you prefer.

1 Like

Actually devace re-activation (Settings - Activation) on the same domain is also needed