I upgraded to the premium with my own domain and activated it, following all the steps mentioned on Syncloud account page. However, I notice that the device now shows red on the devices page instead of green. I am unable to enable external access on the syncloud device and get the following error
Unable to verify open ports, unable to validate external port: (“bad handshake: Error([(‘SSL routines’, ‘tls_process_server_certificate’, ‘certificate verify failed’)])”,)
Can you help me?