5 March 2023 09:40
Matrix server error after sucessfull install of matrix-app on syncloud device (odroid xu4, arm32) and first configuration:
Java.lang.RuntimeException: HTTP 502: html
502 Bad Gateway ...
... Nginx/1.20.1 ...
This error is shown in matrix-mobile-app on phone by adding an own server (“Server-URL”)
5 March 2023 19:24
What do you see in browser?
5 March 2023 19:36
Welcome screen, two options: Login or create account.
In both: “False syncloud configuration. Contact your syncloud admin to check your configuration for invalid or doubled entrys”
This Link is displayed:
This file has been truncated.
You can configure the app by copying `config.sample.json` to `config.json` or `config.$domain.json` and customising it.
Element will attempt to load first `config.$domain.json` and if it fails `config.json`. This mechanism allows different
configuration options depending on if you're hitting e.g. `app1.example.com` or `app2.example.com`. Configs are not mixed
in any way, it either entirely uses the domain config, or entirely uses `config.json`.
The possible configuration options are described here. If you run into issues, please visit
[#element-web:matrix.org](https://matrix.to/#/#element-web:matrix.org) on Matrix.
For a good example of a production-tuned config, see https://app.element.io/config.json
For an example of a development/beta-tuned config, see https://develop.element.io/config.json
After changing the config, the app will need to be reloaded. For web browsers this is a simple page refresh, however
for the desktop app the application will need to be exited fully (including via the task tray) and re-started.
## Homeserver configuration
In order for Element to even start you will need to tell it what homeserver to connect to _by default_. Users will be
5 March 2023 21:27
I have seen this few times (still investigating), I would ask you to send logs but logs are not working at the moment too (should be fixed in a day).
For now could you try uninstalling and installing again?
6 March 2023 07:09
Also could update system in Settings - Updates and then send logs to support if you see this error again please?
6 March 2023 17:08
Reinstall don’t fix the problem. Error message still existing.
6 March 2023 17:09
I update system - error still existing. I send you logs.
6 March 2023 18:46
Did you sent logs after updating system?
Did you check include support?
6 March 2023 19:42
I redirect support mail, so i hope you get logs now ?
7 March 2023 21:02
09:36PM - 06 Mar 23 UTC
… `GLIBC_2.28' not found
(required by /snap/matrix/63/bin/dendrite)
Need to fix build
When did bought/build this device?
Probably writing the latest device image would fix it.
8 March 2023 08:24
Pushed another version, could you update to see if that helps?
8 March 2023 09:35
Thx! Error message is fixed. There is a new one:
Registration is disabled on “matrix.xxxx.xx”.
8 March 2023 12:12
Yeah, use Users app to add more users.
Can you login with your main user?
8 March 2023 12:38
Thx Boris - it works! Later I will test adding new users …
8 March 2023 17:10
OK, what’s the trick to add users? Everytime comes error message “The account identifier (Username) is invalid” ?
8 March 2023 17:36
Can you send a screenshot?
8 March 2023 18:12
Sorry error is not clear, username should start with lower case .
8 March 2023 20:35
Is it necessary to add a identity server to find and finally chat with users on own Matrix-Server?
If yes, it seems so, that only external servers like
matrix.org works. The own “home”- Matrix-Server address do not work for … So personal informations will sent to this external server…