Web UI not reachable

Platform Access Issues
1

Hi!

Since about 2 days, my Syncloud instance (and no apps etc.) is not reachable and I don’t know how to find out what is wrong.

  • Restarting the device and the router doesn’t help
  • My router says that the device is connected
  • Open public URL in browser → “Unable to connect”
  • Open local IP in browser → “Unable to connect”
  • ping <name>.syncloud.it → not reachable
  • ping <local-IP> → reachable
  • ssh access works
  • On syncloud.it: My subscription is active; the device is listed with a red dot.

Some info that may be relevant:

root@syncloud:~# snap list
Name       Version  Rev   Tracking       Publisher  Notes
gogs       249      249   latest/stable  syncloud✓  -
grocy      79       79    latest/stable  syncloud✓  -
nextcloud  812      812   latest/stable  syncloud✓  -
pihole     556      556   latest/stable  syncloud✓  -
platform   2185     2185  latest/stable  syncloud✓  base
syncthing  134      134   latest/stable  syncloud✓  -
users      299      299   latest/stable  syncloud✓  -

root@syncloud:~# systemctl status --state=failed snap.* --no-pager
[no output]

root@syncloud:~# df -h
Filesystem      Size  Used Avail Use% Mounted on
/dev/root       6.9G  5.9G  673M  90% /
devtmpfs        325M     0  325M   0% /dev
tmpfs           455M  1.8M  454M   1% /dev/shm
tmpfs           455M   12M  443M   3% /run
tmpfs           5.0M     0  5.0M   0% /run/lock
tmpfs           455M     0  455M   0% /sys/fs/cgroup
/dev/loop1      129M  129M     0 100% /snap/platform/2181
/dev/loop0      449M  449M     0 100% /snap/grocy/79
/dev/loop3      171M  171M     0 100% /snap/users/272
/dev/loop2      490M  490M     0 100% /snap/nextcloud/812
/dev/loop4      448M  448M     0 100% /snap/grocy/74
/dev/loop5      129M  129M     0 100% /snap/platform/2185
/dev/loop6      491M  491M     0 100% /snap/nextcloud/809
/dev/loop7      142M  142M     0 100% /snap/gogs/249
/dev/loop8      173M  173M     0 100% /snap/users/299
/dev/loop9      248M  248M     0 100% /snap/syncthing/134
/dev/loop10     247M  247M     0 100% /snap/syncthing/131
/dev/loop11     267M  267M     0 100% /snap/pihole/556
/dev/sda1       288G   15G  259G   6% /opt/disk/external

What can I do?

Cheers

2

Could you swnd logs from Settings - Support?
Also are you connecting with https://ip not http?

3

Can’t send logs because I can’t access the web UI. Only SSH access works.

Both won’t work. Chromium says ERR_CONNECTION_REFUSED either way.

4

sorry my bad, can you run this

journalctl -u snap.platform.backend
5

also this:

df -h
6 
root@syncloud:~# journalctl -u snap.platform.backend
-- Logs begin at Thu 2019-02-14 10:11:59 UTC, end at Fri 2024-12-06 16:21:34 UTC. --
-- No entries --

root@syncloud:~# df -h
Filesystem      Size  Used Avail Use% Mounted on
/dev/root       6.9G  5.9G  673M  90% /
devtmpfs        325M     0  325M   0% /dev
tmpfs           455M  2.1M  453M   1% /dev/shm
tmpfs           455M   12M  443M   3% /run
tmpfs           5.0M     0  5.0M   0% /run/lock
tmpfs           455M     0  455M   0% /sys/fs/cgroup
/dev/loop1      129M  129M     0 100% /snap/platform/2181
/dev/loop0      449M  449M     0 100% /snap/grocy/79
/dev/loop3      171M  171M     0 100% /snap/users/272
/dev/loop2      490M  490M     0 100% /snap/nextcloud/812
/dev/loop4      448M  448M     0 100% /snap/grocy/74
/dev/loop5      129M  129M     0 100% /snap/platform/2185
/dev/loop6      491M  491M     0 100% /snap/nextcloud/809
/dev/loop7      142M  142M     0 100% /snap/gogs/249
/dev/loop8      173M  173M     0 100% /snap/users/299
/dev/loop9      248M  248M     0 100% /snap/syncthing/134
/dev/loop10     247M  247M     0 100% /snap/syncthing/131
/dev/loop11     267M  267M     0 100% /snap/pihole/556
/dev/sda1       288G   15G  259G   6% /opt/disk/external

/dev/root 6.9G 5.9G 673M 90% / is this suspicious?

7

yes, what kind of device is this?
6g seems to be not extended boot, you can try this:

/snap/platform/current/bin/boot_extend.sh

these days it runs automatically on activate.

8

also can you run this:

journalctl -e | tail -100
9

A 64 bit Raspberry Pi 3 B.
I don’t think it did anything:

root@syncloud:~# /snap/platform/current/bin/boot_extend.sh
++ lsblk -pP -o PKNAME,NAME,MOUNTPOINT
++ grep 'MOUNTPOINT="/"'
+ BOOT_PARTITION_INFO='PKNAME="/dev/mmcblk0" NAME="/dev/mmcblk0p2" MOUNTPOINT="/"'
++ echo 'PKNAME="/dev/mmcblk0"' 'NAME="/dev/mmcblk0p2"' 'MOUNTPOINT="/"'
++ cut '-d ' -f1
++ cut -d= -f2
++ tr -d '"'
+ DEVICE=/dev/mmcblk0
++ echo 'PKNAME="/dev/mmcblk0"' 'NAME="/dev/mmcblk0p2"' 'MOUNTPOINT="/"'
++ cut '-d ' -f2
++ cut -d= -f2
++ tr -d '"'
+ PARTITION=/dev/mmcblk0p2
+ PARTITION_NUM=2
++ parted -sm /dev/mmcblk0 unit B print
++ grep -oP '/dev/mmcblk0:\K[0-9]*(?=B)'
+ DEVICE_SIZE_BYTES=7850688512
++ parted -sm /dev/mmcblk0 unit B print
++ grep -oP '^2:\K[0-9]*(?=B)'
+ PART_START_BYTES=272680960
++ expr 272680960 / 512
+ PART_START_SECTORS=532580
++ expr 7850688512 / 512 - 1
+ PART_END_SECTORS=15333375
++ fdisk -l /dev/mmcblk0
++ grep 'Disklabel type:'
++ awk '{ print $3 }'
+ PTTYPE=dos
+ [[ dos == \g\p\t ]]
+ echo '
p
d
2
p
n
p
2
532580
15333375
p
w
q
'
+ fdisk /dev/mmcblk0

Welcome to fdisk (util-linux 2.33.1).
Changes will remain in memory only, until you decide to write them.
Be careful before using the write command.


Command (m for help): 

Command (m for help): 
Disk /dev/mmcblk0: 7.3 GiB, 7850688512 bytes, 15333376 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x0d0437c7

Device         Boot  Start      End  Sectors  Size Id Type
/dev/mmcblk0p1        8192   532479   524288  256M  c W95 FAT32 (LBA)
/dev/mmcblk0p2      532580 15333375 14800796  7.1G 83 Linux

Command (m for help): Partition number (1,2, default 2): 
Partition 2 has been deleted.

Command (m for help): Disk /dev/mmcblk0: 7.3 GiB, 7850688512 bytes, 15333376 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x0d0437c7

Device         Boot Start    End Sectors  Size Id Type
/dev/mmcblk0p1       8192 532479  524288  256M  c W95 FAT32 (LBA)

Command (m for help): Partition type
   p   primary (1 primary, 0 extended, 3 free)
   e   extended (container for logical partitions)
Select (default p): Partition number (2-4, default 2): First sector (2048-15333375, default 2048): Last sector, +/-sectors or +/-size{K,M,G,T,P} (532580-15333375, default 15333375): 
Created a new partition 2 of type 'Linux' and of size 7.1 GiB.
Partition #2 contains a ext4 signature.

Command (m for help): 
Disk /dev/mmcblk0: 7.3 GiB, 7850688512 bytes, 15333376 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x0d0437c7

Device         Boot  Start      End  Sectors  Size Id Type
/dev/mmcblk0p1        8192   532479   524288  256M  c W95 FAT32 (LBA)
/dev/mmcblk0p2      532580 15333375 14800796  7.1G 83 Linux

Command (m for help): The partition table has been altered.
Syncing disks.

+ partprobe
+ resize2fs /dev/mmcblk0p2
resize2fs 1.44.5 (15-Dec-2018)
The filesystem is already 1850099 (4k) blocks long.  Nothing to do!
10 
root@syncloud:~# journalctl -e | tail -100
Dec 06 17:34:38 syncloud sh[228]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:34:38 syncloud sh[228]: RCV:  X-- Server ID: 00:03:00:01:48:5d:35:7c:2a:6d
Dec 06 17:34:38 syncloud sh[228]: PRC: Lease failed to satisfy.
Dec 06 17:34:38 syncloud dhclient[652]: XMT: Solicit on eth0, interval 128970ms.
Dec 06 17:34:38 syncloud dhclient[652]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:35:35 syncloud avahi-daemon[273]: Registering new address record for 2a02:3100:b062:a00:ba27:ebff:fe9b:7c90 on eth0.*.
Dec 06 17:35:35 syncloud avahi-daemon[273]: Withdrawing address record for 2a02:3100:b062:a00:ba27:ebff:fe9b:7c90 on eth0.
Dec 06 17:35:43 syncloud snapd[277]: signing key public key id:  hIedp1AvrWlcDI4uS_qjoFLzjKl5enu4G2FYJpgB3Pj-tUzGlTQBxMBsBmi-tnJR
Dec 06 17:35:43 syncloud snapd[277]: database.go:800: Syncloud hack: failed signature verification: openpgp: invalid signature: hash tag doesn't match
Dec 06 17:35:43 syncloud snapd[277]: taskrunner.go:299: [change 2819 "Request device serial" task] failed: cannot add "account-key" assertion with primary key clashing with a trusted assertion: [hIedp1AvrWlcDI4uS_qjoFLzjKl5enu4G2FYJpgB3Pj-tUzGlTQBxMBsBmi-tnJR]
Dec 06 17:36:06 syncloud sshd[1356]: Connection closed by authenticating user root 192.168.178.28 port 43498 [preauth]
Dec 06 17:36:13 syncloud sshd[1359]: Accepted publickey for root from 192.168.178.28 port 55858 ssh2: ED25519 SHA256:G/qMtFHHnxzmY58TFRgC/hlZrtXOQ7TG6/wXoE2OkP0
Dec 06 17:36:13 syncloud sshd[1359]: pam_unix(sshd:session): session opened for user root by (uid=0)
Dec 06 17:36:47 syncloud sh[228]: XMT: Forming Solicit, 655350 ms elapsed.
Dec 06 17:36:47 syncloud sh[228]: XMT:  X-- IA_PD eb:9b:7c:90
Dec 06 17:36:47 syncloud sh[228]: XMT:  | X-- Request renew in  +3600
Dec 06 17:36:47 syncloud sh[228]: XMT:  | X-- Request rebind in +5400
Dec 06 17:36:47 syncloud sh[228]: XMT: Solicit on eth0, interval 117040ms.
Dec 06 17:36:47 syncloud sh[228]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:36:47 syncloud sh[228]: RCV:  X-- Server ID: 00:03:00:01:48:5d:35:7c:2a:6d
Dec 06 17:36:47 syncloud sh[228]: PRC: Lease failed to satisfy.
Dec 06 17:36:47 syncloud dhclient[652]: XMT: Solicit on eth0, interval 117040ms.
Dec 06 17:36:47 syncloud dhclient[652]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:38:44 syncloud sh[228]: XMT: Forming Solicit, 655350 ms elapsed.
Dec 06 17:38:44 syncloud sh[228]: XMT:  X-- IA_PD eb:9b:7c:90
Dec 06 17:38:44 syncloud sh[228]: XMT:  | X-- Request renew in  +3600
Dec 06 17:38:44 syncloud sh[228]: XMT:  | X-- Request rebind in +5400
Dec 06 17:38:44 syncloud sh[228]: XMT: Solicit on eth0, interval 129640ms.
Dec 06 17:38:44 syncloud sh[228]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:38:44 syncloud sh[228]: RCV:  X-- Server ID: 00:03:00:01:48:5d:35:7c:2a:6d
Dec 06 17:38:44 syncloud sh[228]: PRC: Lease failed to satisfy.
Dec 06 17:38:44 syncloud dhclient[652]: XMT: Solicit on eth0, interval 129640ms.
Dec 06 17:38:44 syncloud dhclient[652]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:40:54 syncloud sh[228]: XMT: Forming Solicit, 655350 ms elapsed.
Dec 06 17:40:54 syncloud sh[228]: XMT:  X-- IA_PD eb:9b:7c:90
Dec 06 17:40:54 syncloud sh[228]: XMT:  | X-- Request renew in  +3600
Dec 06 17:40:54 syncloud sh[228]: XMT:  | X-- Request rebind in +5400
Dec 06 17:40:54 syncloud sh[228]: XMT: Solicit on eth0, interval 108100ms.
Dec 06 17:40:54 syncloud sh[228]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:40:54 syncloud sh[228]: RCV:  X-- Server ID: 00:03:00:01:48:5d:35:7c:2a:6d
Dec 06 17:40:54 syncloud sh[228]: PRC: Lease failed to satisfy.
Dec 06 17:40:54 syncloud dhclient[652]: XMT: Solicit on eth0, interval 108100ms.
Dec 06 17:40:54 syncloud dhclient[652]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:41:06 syncloud gogs.server[698]: 2024/12/06 17:41:06 [TRACE] Doing: MirrorUpdate
Dec 06 17:41:32 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:41:32 INFO: Couldn't add pinhole for [2a02:3100:b03a:6800:ba27:ebff:fe9b:7c90]:22000/TCP. UPnP error: Not available Action (403)
Dec 06 17:41:33 syncloud avahi-daemon[273]: Registering new address record for 2a02:3100:b062:a00:ba27:ebff:fe9b:7c90 on eth0.*.
Dec 06 17:41:33 syncloud avahi-daemon[273]: Withdrawing address record for 2a02:3100:b062:a00:ba27:ebff:fe9b:7c90 on eth0.
Dec 06 17:42:42 syncloud sh[228]: XMT: Forming Solicit, 655350 ms elapsed.
Dec 06 17:42:42 syncloud sh[228]: XMT:  X-- IA_PD eb:9b:7c:90
Dec 06 17:42:42 syncloud sh[228]: XMT:  | X-- Request renew in  +3600
Dec 06 17:42:42 syncloud sh[228]: XMT:  | X-- Request rebind in +5400
Dec 06 17:42:42 syncloud sh[228]: XMT: Solicit on eth0, interval 129200ms.
Dec 06 17:42:42 syncloud dhclient[652]: XMT: Solicit on eth0, interval 129200ms.
Dec 06 17:42:42 syncloud dhclient[652]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:42:42 syncloud sh[228]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:42:42 syncloud sh[228]: RCV:  X-- Server ID: 00:03:00:01:48:5d:35:7c:2a:6d
Dec 06 17:42:42 syncloud sh[228]: PRC: Lease failed to satisfy.
Dec 06 17:43:42 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:42 INFO: Couldn't add pinhole for [2a02:3100:b062:a00:ba27:ebff:fe9b:7c90]:22000/TCP. Post "http://[2a02:3100:b03a:6800:4a5d:35ff:fe7c:2a6d]:49000/igd2upnp/control/WANIPv6Firewall1": dial tcp [2a02:3100:b062:a00:ba27:ebff:fe9b:7c90]:0->[2a02:3100:b03a:6800:4a5d:35ff:fe7c:2a6d]:49000: connect: connection timed out
Dec 06 17:43:42 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:42 INFO: Couldn't add port mapping for 192.168.178.61 (external port 63370 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:42 INFO: Couldn't add port mapping for 192.168.178.61 (external port 37969 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 39424 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 36471 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 61249 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 59142 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 40582 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 45210 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 62352 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 17717 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 13487 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 9468 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 52002 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 52623 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 30992 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 41621 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 21584 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 17501 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 29035 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 62115 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:44:51 syncloud sh[228]: XMT: Forming Solicit, 655350 ms elapsed.
Dec 06 17:44:51 syncloud sh[228]: XMT:  X-- IA_PD eb:9b:7c:90
Dec 06 17:44:51 syncloud sh[228]: XMT:  | X-- Request renew in  +3600
Dec 06 17:44:51 syncloud sh[228]: XMT:  | X-- Request rebind in +5400
Dec 06 17:44:51 syncloud sh[228]: XMT: Solicit on eth0, interval 111800ms.
Dec 06 17:44:51 syncloud dhclient[652]: XMT: Solicit on eth0, interval 111800ms.
Dec 06 17:44:51 syncloud sh[228]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:44:51 syncloud sh[228]: RCV:  X-- Server ID: 00:03:00:01:48:5d:35:7c:2a:6d
Dec 06 17:44:51 syncloud sh[228]: PRC: Lease failed to satisfy.
Dec 06 17:44:51 syncloud dhclient[652]: RCV: Advertise message on eth0 from fe80::4a5d:35ff:fe7c:2a6d.
Dec 06 17:45:01 syncloud CRON[1481]: pam_unix(cron:session): session opened for user nextcloud by (uid=0)
Dec 06 17:45:01 syncloud CRON[1482]: (nextcloud) CMD (/usr/bin/snap run nextcloud.cron)
Dec 06 17:45:06 syncloud nextcloud.redis[283]: 283:M 06 Dec 2024 17:45:06.340 * 1 changes in 3600 seconds. Saving...
Dec 06 17:45:06 syncloud nextcloud.redis[283]: 283:M 06 Dec 2024 17:45:06.391 * Background saving started by pid 1519
Dec 06 17:45:06 syncloud nextcloud.redis[283]: 1519:C 06 Dec 2024 17:45:06.480 * DB saved on disk
Dec 06 17:45:06 syncloud nextcloud.redis[283]: 1519:C 06 Dec 2024 17:45:06.483 * Fork CoW for RDB: current 0 MB, peak 0 MB, average 0 MB
Dec 06 17:45:06 syncloud nextcloud.redis[283]: 283:M 06 Dec 2024 17:45:06.492 * Background saving terminated with success
Dec 06 17:45:07 syncloud Nextcloud[1517]: {"reqId":"JRAyUJ6404OeTbuQDlXO","level":3,"time":"2024-12-06T17:45:07+00:00","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"{\"Exception\":\"OC\\\\ServerNotAvailableException\",\"Message\":\"Lost connection to LDAP server.\",\"Code\":0,\"Trace\":[{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/LDAP.php\",\"line\":420,\"function\":\"processLDAPError\",\"class\":\"OCA\\\\User_LDAP\\\\LDAP\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\",\"*** sensitive parameters replaced ***\",-1,\"Can't contact LDAP server\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/LDAP.php\",\"line\":309,\"function\":\"postFunctionCall\",\"class\":\"OCA\\\\User_LDAP\\\\LDAP\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/LDAP.php\",\"line\":67,\"function\":\"invokeLDAPMethod\",\"class\":\"OCA\\\\User_LDAP\\\\LDAP\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Connection.php\",\"line\":719,\"function\":\"bind\",\"class\":\"OCA\\\\User_LDAP\\\\LDAP\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Connection.php\",\"line\":632,\"function\":\"bind\",\"class\":\"OCA\\\\User_LDAP\\\\Connection\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Connection.php\",\"line\":240,\"function\":\"establishConnection\",\"class\":\"OCA\\\\User_LDAP\\\\Connection\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Connection.php\",\"line\":248,\"function\":\"init\",\"class\":\"OCA\\\\User_LDAP\\\\Connection\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Access.php\",\"line\":1224,\"function\":\"getConnectionResource\",\"class\":\"OCA\\\\User_LDAP\\\\Connection\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Access.php\",\"line\":992,\"function\":\"count\",\"class\":\"OCA\\\\User_LDAP\\\\Access\",\"type\":\"->\",\"args\":[\"(&(|(objectclass=inetOrgPerson))(cn=*))\",[\"ou=users,dc=syncloud,dc=org\"],[\"dn\"],0,0]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/User_LDAP.php\",\"line\":594,\"function\":\"countUsers\",\"class\":\"OCA\\\\User_LDAP\\\\Access\",\"type\":\"->\",\"args\":[\"(&(|(objectclass=inetOrgPerson))(cn=*))\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/User_Proxy.php\",\"line\":405,\"function\":\"countUsers\",\"class\":\"OCA\\\\User_LDAP\\\\User_LDAP\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/support/lib/Service/SubscriptionService.php\",\"line\":111,\"function\":\"countUsers\",\"class\":\"OCA\\\\User_LDAP\\\\User_Proxy\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/support/lib/Service/SubscriptionService.php\",\"line\":262,\"function\":\"getUserCount\",\"class\":\"OCA\\\\Support\\\\Service\\\\SubscriptionService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/support/lib/Service/SubscriptionService.php\",\"line\":331,\"function\":\"getSubscriptionInfo\",\"class\":\"OCA\\\\Support\\\\Service\\\\SubscriptionService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/support/lib/BackgroundJobs/CheckSubscription.php\",\"line\":47,\"function\":\"checkSubscription\",\"class\":\"OCA\\\\Support\\\\Service\\\\SubscriptionService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/lib/public/BackgroundJob/Job.php\",\"line\":80,\"function\":\"run\",\"class\":\"OCA\\\\Support\\\\BackgroundJobs\\\\CheckSubscription\",\"type\":\"->\",\"args\":[null]},{\"file\":\"/snap/nextcloud/812/nextcloud/lib/public/BackgroundJob/TimedJob.php\",\"line\":102,\"function\":\"start\",\"class\":\"OCP\\\\BackgroundJob\\\\Job\",\"type\":\"->\",\"args\":[[\"OC\\\\BackgroundJob\\\\JobList\"]]},{\"file\":\"/snap/nextcloud/812/nextcloud/lib/public/BackgroundJob/TimedJob.php\",\"line\":92,\"function\":\"start\",\"class\":\"OCP\\\\BackgroundJob\\\\TimedJob\",\"type\":\"->\",\"args\":[[\"OC\\\\BackgroundJob\\\\JobList\"]]},{\"file\":\"/snap/nextcloud/812/nextcloud/cron.php\",\"line\":177,\"function\":\"execute\",\"class\":\"OCP\\\\BackgroundJob\\\\TimedJob\",\"type\":\"->\",\"args\":[[\"OC\\\\BackgroundJob\\\\JobList\"]]}],\"File\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/LDAP.php\",\"Line\":382,\"message\":\"Lost connection to LDAP server.\",\"exception\":{},\"CustomMessage\":\"Lost connection to LDAP server.\"}","userAgent":"--","version":"29.0.4.1"}
Dec 06 17:45:07 syncloud Nextcloud[1517]: {"reqId":"JRAyUJ6404OeTbuQDlXO","level":2,"time":"2024-12-06T17:45:07+00:00","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Can not determine user count for OCA\\User_LDAP\\User_Proxy","userAgent":"--","version":"29.0.4.1","data":{"app":"support"}}
Dec 06 17:45:07 syncloud Nextcloud[1517]: {"reqId":"JRAyUJ6404OeTbuQDlXO","level":3,"time":"2024-12-06T17:45:07+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"ldap_search(): Search: Can't contact LDAP server at /snap/nextcloud/812/nextcloud/apps/user_ldap/lib/LDAP.php#307","userAgent":"--","version":"29.0.4.1","data":{"app":"PHP"}}
Dec 06 17:45:07 syncloud Nextcloud[1517]: {"reqId":"JRAyUJ6404OeTbuQDlXO","level":3,"time":"2024-12-06T17:45:07+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"{\"Exception\":\"OC\\\\ServerNotAvailableException\",\"Message\":\"Lost connection to LDAP server.\",\"Code\":0,\"Trace\":[{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/LDAP.php\",\"line\":420,\"function\":\"processLDAPError\",\"class\":\"OCA\\\\User_LDAP\\\\LDAP\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\",\"*** sensitive parameters replaced ***\",-1,\"Can't contact LDAP server\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/LDAP.php\",\"line\":309,\"function\":\"postFunctionCall\",\"class\":\"OCA\\\\User_LDAP\\\\LDAP\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/LDAP.php\",\"line\":67,\"function\":\"invokeLDAPMethod\",\"class\":\"OCA\\\\User_LDAP\\\\LDAP\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Connection.php\",\"line\":719,\"function\":\"bind\",\"class\":\"OCA\\\\User_LDAP\\\\LDAP\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Connection.php\",\"line\":632,\"function\":\"bind\",\"class\":\"OCA\\\\User_LDAP\\\\Connection\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Connection.php\",\"line\":240,\"function\":\"establishConnection\",\"class\":\"OCA\\\\User_LDAP\\\\Connection\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Connection.php\",\"line\":248,\"function\":\"init\",\"class\":\"OCA\\\\User_LDAP\\\\Connection\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Access.php\",\"line\":1078,\"function\":\"getConnectionResource\",\"class\":\"OCA\\\\User_LDAP\\\\Connection\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Access.php\",\"line\":1128,\"function\":\"invokeLDAPMethod\",\"class\":\"OCA\\\\User_LDAP\\\\Access\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Access.php\",\"line\":1294,\"function\":\"executeSearch\",\"class\":\"OCA\\\\User_LDAP\\\\Access\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\",\"*** sensitive parameters replaced ***\",\"*** sensitive parameters replaced ***\",\"*** sensitive parameters replaced ***\",\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Access.php\",\"line\":1009,\"function\":\"search\",\"class\":\"OCA\\\\User_LDAP\\\\Access\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\",\"*** sensitive parameters replaced ***\",\"*** sensitive parameters replaced ***\",null,\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Access.php\",\"line\":937,\"function\":\"searchGroups\",\"class\":\"OCA\\\\User_LDAP\\\\Access\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\",\"*** sensitive parameters replaced ***\",null,\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Group_LDAP.php\",\"line\":1149,\"function\":\"fetchListOfGroups\",\"class\":\"OCA\\\\User_LDAP\\\\Access\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\",\"*** sensitive parameters replaced ***\",null,\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Group_Proxy.php\",\"line\":298,\"function\":\"getGroups\",\"class\":\"OCA\\\\User_LDAP\\\\Group_LDAP\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\",null,\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Service/UpdateGroupsService.php\",\"line\":65,\"function\":\"getGroups\",\"class\":\"OCA\\\\User_LDAP\\\\Group_Proxy\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/Jobs/UpdateGroups.php\",\"line\":59,\"function\":\"updateGroups\",\"class\":\"OCA\\\\User_LDAP\\\\Service\\\\UpdateGroupsService\",\"type\":\"->\",\"args\":[\"*** sensitive parameters replaced ***\"]},{\"file\":\"/snap/nextcloud/812/nextcloud/lib/public/BackgroundJob/Job.php\",\"line\":80,\"function\":\"run\",\"class\":\"OCA\\\\User_LDAP\\\\Jobs\\\\UpdateGroups\",\"type\":\"->\",\"args\":[null]},{\"file\":\"/snap/nextcloud/812/nextcloud/lib/public/BackgroundJob/TimedJob.php\",\"line\":102,\"function\":\"start\",\"class\":\"OCP\\\\BackgroundJob\\\\Job\",\"type\":\"->\",\"args\":[[\"OC\\\\BackgroundJob\\\\JobList\"]]},{\"file\":\"/snap/nextcloud/812/nextcloud/lib/public/BackgroundJob/TimedJob.php\",\"line\":92,\"function\":\"start\",\"class\":\"OCP\\\\BackgroundJob\\\\TimedJob\",\"type\":\"->\",\"args\":[[\"OC\\\\BackgroundJob\\\\JobList\"]]},{\"file\":\"/snap/nextcloud/812/nextcloud/cron.php\",\"line\":177,\"function\":\"execute\",\"class\":\"OCP\\\\BackgroundJob\\\\TimedJob\",\"type\":\"->\",\"args\":[[\"OC\\\\BackgroundJob\\\\JobList\"]]}],\"File\":\"/snap/nextcloud/812/nextcloud/apps/user_ldap/lib/LDAP.php\",\"Line\":382,\"message\":\"Error while running background job OCA\\\\User_LDAP\\\\Jobs\\\\UpdateGroups (id: 44, arguments: null)\",\"exception\":{},\"CustomMessage\":\"Error while running background job OCA\\\\User_LDAP\\\\Jobs\\\\UpdateGroups (id: 44, arguments: null)\"}","userAgent":"--","version":"29.0.4.1"}
Dec 06 17:45:09 syncloud CRON[1481]: pam_unix(cron:session): session closed for user nextcloud
11 
top -n 1
journalctl -u snap.platform.* --no-pager -n 100
12 
root@syncloud:~# top -n 1

top - 18:18:50 up  1:08,  1 user,  load average: 0.00, 0.06, 0.02
Tasks: 188 total,   1 running, 187 sleeping,   0 stopped,   0 zombie
%Cpu(s):  4.1 us,  6.1 sy,  0.0 ni, 89.8 id,  0.0 wa,  0.0 hi,  0.0 si,  0.0 st
MiB Mem :    909.6 total,     56.2 free,    211.5 used,    641.9 buff/cache
MiB Swap:      0.0 total,      0.0 free,      0.0 used.    625.8 avail Mem 

  PID USER      PR  NI    VIRT    RES    SHR S  %CPU  %MEM     TIME+ COMMAND                                                                                                                  
 1838 root      20   0    8964   3260   2668 R  25.0   0.3   0:00.11 top                                                                                                                      
 1711 root      20   0       0      0      0 I   5.0   0.0   0:00.68 kworker/0:0-events_power_efficient                                                                                       
    1 root      20   0  166132   9528   7028 S   0.0   1.0   0:07.12 systemd                                                                                                                  
    2 root      20   0       0      0      0 S   0.0   0.0   0:00.04 kthreadd                                                                                                                 
    3 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 rcu_gp                                                                                                                   
    4 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 rcu_par_gp                                                                                                               
    5 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 netns                                                                                                                    
    9 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 mm_percpu_wq                                                                                                             
   10 root      20   0       0      0      0 S   0.0   0.0   0:00.00 rcu_tasks_kthre                                                                                                          
   11 root      20   0       0      0      0 S   0.0   0.0   0:00.00 rcu_tasks_rude_                                                                                                          
   12 root      20   0       0      0      0 S   0.0   0.0   0:00.00 rcu_tasks_trace                                                                                                          
   13 root      20   0       0      0      0 S   0.0   0.0   0:00.54 ksoftirqd/0                                                                                                              
   14 root      20   0       0      0      0 I   0.0   0.0   0:07.69 rcu_preempt                                                                                                              
   15 root      rt   0       0      0      0 S   0.0   0.0   0:00.00 migration/0                                                                                                              
   16 root      20   0       0      0      0 S   0.0   0.0   0:00.00 cpuhp/0                                                                                                                  
   17 root      20   0       0      0      0 S   0.0   0.0   0:00.00 cpuhp/1                                                                                                                  
   18 root      rt   0       0      0      0 S   0.0   0.0   0:00.00 migration/1                                                                                                              
   19 root      20   0       0      0      0 S   0.0   0.0   0:00.30 ksoftirqd/1                                                                                                              
   22 root      20   0       0      0      0 S   0.0   0.0   0:00.00 cpuhp/2                                                                                                                  
   23 root      rt   0       0      0      0 S   0.0   0.0   0:00.00 migration/2                                                                                                              
   24 root      20   0       0      0      0 S   0.0   0.0   0:00.29 ksoftirqd/2                                                                                                              
   27 root      20   0       0      0      0 S   0.0   0.0   0:00.00 cpuhp/3                                                                                                                  
   28 root      rt   0       0      0      0 S   0.0   0.0   0:00.00 migration/3                                                                                                              
   29 root      20   0       0      0      0 S   0.0   0.0   0:00.28 ksoftirqd/3                                                                                                              
   32 root      20   0       0      0      0 S   0.0   0.0   0:00.01 kdevtmpfs                                                                                                                
   33 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 inet_frag_wq                                                                                                             
   38 root      20   0       0      0      0 S   0.0   0.0   0:00.00 kauditd                                                                                                                  
   41 root       0 -20       0      0      0 I   0.0   0.0   0:01.54 kworker/1:1H-kblockd                                                                                                     
   44 root      20   0       0      0      0 S   0.0   0.0   0:00.00 khungtaskd                                                                                                               
   45 root      20   0       0      0      0 S   0.0   0.0   0:00.00 oom_reaper                                                                                                               
   46 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 writeback                                                                                                                
   47 root      20   0       0      0      0 S   0.0   0.0   0:01.69 kcompactd0                                                                                                               
   69 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 kblockd                                                                                                                  
   70 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 blkcg_punt_bio                                                                                                           
   71 root     -51   0       0      0      0 S   0.0   0.0   0:00.00 watchdogd                                                                                                                
   73 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 rpciod                                                                                                                   
   74 root       0 -20       0      0      0 I   0.0   0.0   0:00.02 kworker/u9:0-brcmf_wq/mmc1:0001:1                                                                                        
   75 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 xprtiod                                                                                                                  
   77 root      20   0       0      0      0 S   0.0   0.0   0:00.90 kswapd0                                                                                                                  
   78 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 nfsiod                                                                                                                   
   79 root       0 -20       0      0      0 I   0.0   0.0   0:00.00 kthrotld   

root@syncloud:~# journalctl -u snap.platform.* --no-pager -n 100
Failed to add filter for units: No data available

But

root@syncloud:~# journalctl -u snap.* --no-pager -n 100
-- Logs begin at Thu 2019-02-14 10:11:59 UTC, end at Fri 2024-12-06 18:19:07 UTC. --
Feb 14 10:12:58 syncloud dnsmasq[288]: started, version pi-hole-v2.89-9461807 cachesize 10000
Feb 14 10:12:58 syncloud pihole.ftl[288]: dnsmasq: read /etc/hosts - 10 names
Feb 14 10:12:58 syncloud pihole.ftl[288]: dnsmasq: failed to load names from /var/snap/pihole/current/config/pihole/custom.list: No such file or directory
Feb 14 10:12:58 syncloud pihole.ftl[288]: dnsmasq: read /var/snap/pihole/current/config/pihole/local.list - 0 names
Feb 14 10:12:58 syncloud dnsmasq[288]: compile time options: IPv6 GNU-getopt no-DBus no-UBus no-i18n IDN DHCP DHCPv6 Lua TFTP no-conntrack ipset no-nftset auth cryptohash DNSSEC loop-detect inotify dumpfile
Feb 14 10:12:58 syncloud dnsmasq[288]: asynchronous logging enabled, queue limit is 5 messages
Feb 14 10:12:58 syncloud dnsmasq[288]: using nameserver 208.67.222.222#53
Feb 14 10:12:58 syncloud dnsmasq[288]: using nameserver 2620:0:ccc::2#53
Feb 14 10:12:58 syncloud dnsmasq[288]: read /etc/hosts - 10 names
Feb 14 10:12:58 syncloud dnsmasq[288]: failed to load names from /var/snap/pihole/current/config/pihole/custom.list: No such file or directory
Feb 14 10:12:58 syncloud dnsmasq[288]: read /var/snap/pihole/current/config/pihole/local.list - 0 names
Feb 14 10:17:17 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:17:17 INFO: Couldn't fetch release information: Get "": unsupported protocol scheme ""
Feb 14 10:17:17 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:17:17 INFO: Automatic upgrade: no version to select
Feb 14 10:17:32 syncloud nextcloud.postgres[819]: [4-1] 2019-02-14 10:17:32.745 GMT [819] LOG:  checkpoint starting: time
Feb 14 10:17:33 syncloud nextcloud.postgres[819]: [5-1] 2019-02-14 10:17:33.983 GMT [819] LOG:  checkpoint complete: wrote 13 buffers (0.1%); 0 WAL file(s) added, 0 removed, 0 recycled; write=1.035 s, sync=0.099 s, total=1.239 s; sync files=4, longest=0.085 s, average=0.025 s; distance=22 kB, estimate=22 kB; lsn=0/51014788, redo lsn=0/51014750
Feb 14 10:20:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:20:03 INFO: Established secure connection to HDM6KVV at [fdb4:b769:1382:0:ba27:ebff:fe9b:7c90]:22000-[fdb4:b769:1382:0:af32:3d32:9ff7:ef2a]:22000/quic-server/TLS1.3-TLS_CHACHA20_POLY1305_SHA256/LAN-P20-5M8TJLL5AOM2KDM2P7IHJUIO00
Feb 14 10:20:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:20:03 INFO: Device HDM6KVV client is "syncthing v1.28.0" named "fredder-pc" at [fdb4:b769:1382:0:ba27:ebff:fe9b:7c90]:22000-[fdb4:b769:1382:0:af32:3d32:9ff7:ef2a]:22000/quic-server/TLS1.3-TLS_CHACHA20_POLY1305_SHA256/LAN-P20-5M8TJLL5AOM2KDM2P7IHJUIO00
Feb 14 10:20:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:20:03 INFO: Connected to device HDM6KVV-SOCPIZR-G6VNRVE-3PNFPR2-IZRLQQM-Z5COVX5-TSRIESU-3UPK3AA with a newer version (current "v1.27.12" < remote "v1.28.0"). Checking for upgrades.
Feb 14 10:20:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:20:03 INFO: Couldn't fetch release information: Get "": unsupported protocol scheme ""
Feb 14 10:20:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:20:03 INFO: Automatic upgrade: no version to select
Feb 14 10:20:10 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:20:10 INFO: Connection from HDM6KVV-SOCPIZR-G6VNRVE-3PNFPR2-IZRLQQM-Z5COVX5-TSRIESU-3UPK3AA at [fdb4:b769:1382:0:af32:3d32:9ff7:ef2a]:22000 (quic-client) rejected: already connected to this device
Feb 14 10:21:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:21:03 INFO: Established secure connection to HDM6KVV at 192.168.178.61:22000-192.168.178.28:22000/tcp-server/TLS1.3-TLS_CHACHA20_POLY1305_SHA256/LAN-P10-5M8TJSKC3DDT0E5TGJ9BPI164M
Feb 14 10:21:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:21:03 INFO: Connected to device HDM6KVV-SOCPIZR-G6VNRVE-3PNFPR2-IZRLQQM-Z5COVX5-TSRIESU-3UPK3AA with a newer version (current "v1.27.12" < remote "v1.28.0"). Checking for upgrades.
Feb 14 10:21:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:21:03 INFO: Couldn't fetch release information: Get "": unsupported protocol scheme ""
Feb 14 10:21:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:21:03 INFO: Additional connection (+1) for device HDM6KVV at 192.168.178.61:22000-192.168.178.28:22000/tcp-server/TLS1.3-TLS_CHACHA20_POLY1305_SHA256/LAN-P10-5M8TJSKC3DDT0E5TGJ9BPI164M
Feb 14 10:21:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:21:03 INFO: Automatic upgrade: no version to select
Feb 14 10:21:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:21:03 INFO: Lost primary connection to HDM6KVV at [fdb4:b769:1382:0:ba27:ebff:fe9b:7c90]:22000-[fdb4:b769:1382:0:af32:3d32:9ff7:ef2a]:22000/quic-server/TLS1.3-TLS_CHACHA20_POLY1305_SHA256/LAN-P20-5M8TJLL5AOM2KDM2P7IHJUIO00: reading length: Application error 0x0 (remote): closing (1 remain)
Feb 14 10:21:03 syncloud syncthing.syncthing[282]: [VA5XS] 2019/02/14 10:21:03 INFO: Connection from HDM6KVV-SOCPIZR-G6VNRVE-3PNFPR2-IZRLQQM-Z5COVX5-TSRIESU-3UPK3AA at [fdb4:b769:1382:0:af32:3d32:9ff7:ef2a]:22000 (tcp-server) rejected: already connected to this device
Dec 06 17:21:06 syncloud gogs.server[698]: 2024/12/06 17:21:06 [TRACE] Doing: MirrorUpdate
Dec 06 17:21:06 syncloud gogs.server[698]: 2024/12/06 17:21:06 [TRACE] Doing: CheckRepoStats
Dec 06 17:21:06 syncloud gogs.server[698]: 2024/12/06 17:21:06 [TRACE] Doing: GitFsck
Dec 06 17:21:06 syncloud gogs.server[698]: 2024/12/06 17:21:06 [TRACE] Doing: DeleteOldRepositoryArchives
Dec 06 17:22:27 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:22:27 INFO: Established secure connection to VGN5COT at 192.168.178.61:22000-192.168.178.20:22000/tcp-server/TLS1.3-TLS_CHACHA20_POLY1305_SHA256/LAN-P10-60EKP5HCJ9O0UN8BKEGRAPV5A2
Dec 06 17:22:27 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:22:27 INFO: Connected to device VGN5COT-SMHFEOM-VEEDD7Q-RCRJCBR-KASRPXB-SHDECYQ-SRTYOAP-N5MPTQV with a newer version (current "v1.27.12" < remote "v1.28.0"). Checking for upgrades.
Dec 06 17:22:27 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:22:27 INFO: Couldn't fetch release information: Get "": unsupported protocol scheme ""
Dec 06 17:22:27 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:22:27 INFO: Automatic upgrade: no version to select
Dec 06 17:22:27 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:22:27 INFO: Device VGN5COT client is "syncthing v1.28.0" named "FP3" at 192.168.178.61:22000-192.168.178.20:22000/tcp-server/TLS1.3-TLS_CHACHA20_POLY1305_SHA256/LAN-P10-60EKP5HCJ9O0UN8BKEGRAPV5A2
Dec 06 17:22:27 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:22:27 INFO: Connection from VGN5COT-SMHFEOM-VEEDD7Q-RCRJCBR-KASRPXB-SHDECYQ-SRTYOAP-N5MPTQV at [fdb4:b769:1382:0:c1ba:560d:58a9:ea49]:22000 (tcp-server) rejected: already connected to this device
Dec 06 17:31:06 syncloud gogs.server[698]: 2024/12/06 17:31:06 [TRACE] Doing: MirrorUpdate
Dec 06 17:31:06 syncloud nextcloud.postgres[819]: [6-1] 2024-12-06 17:31:06.053 GMT [819] LOG:  checkpoint starting: time
Dec 06 17:31:07 syncloud nextcloud.postgres[819]: [7-1] 2024-12-06 17:31:07.180 GMT [819] LOG:  checkpoint complete: wrote 10 buffers (0.1%); 0 WAL file(s) added, 0 removed, 0 recycled; write=0.921 s, sync=0.093 s, total=1.128 s; sync files=9, longest=0.088 s, average=0.011 s; distance=68 kB, estimate=68 kB; lsn=0/51035388, redo lsn=0/51025A60
Dec 06 17:41:06 syncloud gogs.server[698]: 2024/12/06 17:41:06 [TRACE] Doing: MirrorUpdate
Dec 06 17:41:32 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:41:32 INFO: Couldn't add pinhole for [2a02:3100:b03a:6800:ba27:ebff:fe9b:7c90]:22000/TCP. UPnP error: Not available Action (403)
Dec 06 17:43:42 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:42 INFO: Couldn't add pinhole for [2a02:3100:b062:a00:ba27:ebff:fe9b:7c90]:22000/TCP. Post "http://[2a02:3100:b03a:6800:4a5d:35ff:fe7c:2a6d]:49000/igd2upnp/control/WANIPv6Firewall1": dial tcp [2a02:3100:b062:a00:ba27:ebff:fe9b:7c90]:0->[2a02:3100:b03a:6800:4a5d:35ff:fe7c:2a6d]:49000: connect: connection timed out
Dec 06 17:43:42 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:42 INFO: Couldn't add port mapping for 192.168.178.61 (external port 63370 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:42 INFO: Couldn't add port mapping for 192.168.178.61 (external port 37969 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 39424 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 36471 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 61249 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 59142 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 40582 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 45210 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 62352 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 17717 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 13487 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 9468 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 52002 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 52623 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 30992 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 41621 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 21584 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 17501 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 29035 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:43:43 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 17:43:43 INFO: Couldn't add port mapping for 192.168.178.61 (external port 62115 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 17:45:06 syncloud nextcloud.redis[283]: 283:M 06 Dec 2024 17:45:06.340 * 1 changes in 3600 seconds. Saving...
Dec 06 17:45:06 syncloud nextcloud.redis[283]: 283:M 06 Dec 2024 17:45:06.391 * Background saving started by pid 1519
Dec 06 17:45:06 syncloud nextcloud.redis[283]: 1519:C 06 Dec 2024 17:45:06.480 * DB saved on disk
Dec 06 17:45:06 syncloud nextcloud.redis[283]: 1519:C 06 Dec 2024 17:45:06.483 * Fork CoW for RDB: current 0 MB, peak 0 MB, average 0 MB
Dec 06 17:45:06 syncloud nextcloud.redis[283]: 283:M 06 Dec 2024 17:45:06.492 * Background saving terminated with success
Dec 06 17:46:06 syncloud nextcloud.postgres[819]: [8-1] 2024-12-06 17:46:06.343 GMT [819] LOG:  checkpoint starting: time
Dec 06 17:46:08 syncloud nextcloud.postgres[819]: [9-1] 2024-12-06 17:46:08.135 GMT [819] LOG:  checkpoint complete: wrote 16 buffers (0.1%); 0 WAL file(s) added, 0 removed, 0 recycled; write=1.523 s, sync=0.163 s, total=1.792 s; sync files=11, longest=0.158 s, average=0.015 s; distance=115 kB, estimate=115 kB; lsn=0/51058248, redo lsn=0/51042748
Dec 06 17:51:06 syncloud gogs.server[698]: 2024/12/06 17:51:06 [TRACE] Doing: MirrorUpdate
Dec 06 18:01:06 syncloud gogs.server[698]: 2024/12/06 18:01:06 [TRACE] Doing: MirrorUpdate
Dec 06 18:01:06 syncloud nextcloud.postgres[819]: [10-1] 2024-12-06 18:01:06.335 GMT [819] LOG:  checkpoint starting: time
Dec 06 18:01:08 syncloud nextcloud.postgres[819]: [11-1] 2024-12-06 18:01:08.472 GMT [819] LOG:  checkpoint complete: wrote 20 buffers (0.1%); 0 WAL file(s) added, 0 removed, 0 recycled; write=1.924 s, sync=0.111 s, total=2.138 s; sync files=11, longest=0.111 s, average=0.011 s; distance=138 kB, estimate=138 kB; lsn=0/51074260, redo lsn=0/51065230
Dec 06 18:11:06 syncloud gogs.server[698]: 2024/12/06 18:11:06 [TRACE] Doing: MirrorUpdate
Dec 06 18:14:13 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:14:13 INFO: Couldn't add pinhole for [2a02:3100:b03a:6800:ba27:ebff:fe9b:7c90]:22000/TCP. UPnP error: Not available Action (403)
Dec 06 18:16:06 syncloud nextcloud.postgres[819]: [12-1] 2024-12-06 18:16:06.581 GMT [819] LOG:  checkpoint starting: time
Dec 06 18:16:08 syncloud nextcloud.postgres[819]: [13-1] 2024-12-06 18:16:08.541 GMT [819] LOG:  checkpoint complete: wrote 18 buffers (0.1%); 0 WAL file(s) added, 0 removed, 0 recycled; write=1.723 s, sync=0.147 s, total=1.961 s; sync files=12, longest=0.124 s, average=0.013 s; distance=128 kB, estimate=137 kB; lsn=0/51085608, redo lsn=0/510855D0
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add pinhole for [2a02:3100:b062:a00:ba27:ebff:fe9b:7c90]:22000/TCP. Post "http://[2a02:3100:b03a:6800:4a5d:35ff:fe7c:2a6d]:49000/igd2upnp/control/WANIPv6Firewall1": dial tcp [2a02:3100:b062:a00:ba27:ebff:fe9b:7c90]:0->[2a02:3100:b03a:6800:4a5d:35ff:fe7c:2a6d]:49000: connect: connection timed out
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add port mapping for 192.168.178.61 (external port 63370 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add port mapping for 192.168.178.61 (external port 37969 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add port mapping for 192.168.178.61 (external port 39424 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add port mapping for 192.168.178.61 (external port 36471 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add port mapping for 192.168.178.61 (external port 61249 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add port mapping for 192.168.178.61 (external port 59142 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add port mapping for 192.168.178.61 (external port 40582 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add port mapping for 192.168.178.61 (external port 45210 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add port mapping for 192.168.178.61 (external port 62352 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:22 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:22 INFO: Couldn't add port mapping for 192.168.178.61 (external port 17717 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:23 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:23 INFO: Couldn't add port mapping for 192.168.178.61 (external port 13487 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:23 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:23 INFO: Couldn't add port mapping for 192.168.178.61 (external port 9468 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:23 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:23 INFO: Couldn't add port mapping for 192.168.178.61 (external port 52002 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:23 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:23 INFO: Couldn't add port mapping for 192.168.178.61 (external port 52623 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:23 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:23 INFO: Couldn't add port mapping for 192.168.178.61 (external port 30992 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:23 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:23 INFO: Couldn't add port mapping for 192.168.178.61 (external port 41621 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:23 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:23 INFO: Couldn't add port mapping for 192.168.178.61 (external port 21584 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:23 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:23 INFO: Couldn't add port mapping for 192.168.178.61 (external port 17501 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:23 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:23 INFO: Couldn't add port mapping for 192.168.178.61 (external port 29035 -> internal port 22000/TCP): UPnP Error: Not available Action (403)
Dec 06 18:16:23 syncloud syncthing.syncthing[282]: [VA5XS] 2024/12/06 18:16:23 INFO: Couldn't add port mapping for 192.168.178.61 (external port 62115 -> internal port 22000/TCP): UPnP Error: Not available Action (403)

Why are there no data between 2019-02-14 and today? That is really weird, isn’t it?

13

yes

can you run this:

snap list
14

this is not very good, was it always like this? you really need something better than that, but let’s see the real root cause first (if we can find it)

15

I guess new platform version was released or other app updates, 600Mb disk will not be enough for the upgrade process.

also let’s see if platform is running:

systemctl status snap.platform.*
16

Ah, does not seem so, then that’s probably the issue:

root@syncloud:~# systemctl status snap.platform.*
root@syncloud:~# 

root@syncloud:~# snap list --all
Name       Version  Rev   Tracking       Publisher  Notes
gogs       249      249   latest/stable  syncloud✓  -
grocy      79       79    latest/stable  syncloud✓  -
nextcloud  812      812   latest/stable  syncloud✓  -
pihole     556      556   latest/stable  syncloud✓  -
platform   2181     2181  latest/stable  syncloud✓  base,disabled
platform   2185     2185  latest/stable  syncloud✓  base
syncthing  134      134   latest/stable  syncloud✓  -
users      299      299   latest/stable  syncloud✓  -

I guess so – it is just a Raspberry Pi, after all.

17

Looks like platform app is not running, you can try refreshing it to see what is the error:

snap refresh platform

You need at least a bigger sd card, like 32 gigs.

18 
root@syncloud:~# snap refresh platform
platform 2189 from Syncloud✓ refreshed
root@syncloud:~# systemctl status snap.platform.*
● snap.platform.authelia.service - Service for snap application platform.authelia
   Loaded: loaded (/etc/systemd/system/snap.platform.authelia.service; disabled; vendor preset: enabled)
   Active: failed (Result: exit-code) since Fri 2024-12-06 23:17:18 UTC; 321ms ago
  Process: 5208 ExecStart=/usr/bin/snap run platform.authelia (code=exited, status=1/FAILURE)
 Main PID: 5208 (code=exited, status=1/FAILURE)

Dec 06 23:17:18 syncloud systemd[1]: snap.platform.authelia.service: Service RestartSec=100ms expired, scheduling restart.
Dec 06 23:17:18 syncloud systemd[1]: snap.platform.authelia.service: Scheduled restart job, restart counter is at 6.
Dec 06 23:17:18 syncloud systemd[1]: Stopped Service for snap application platform.authelia.
Dec 06 23:17:18 syncloud systemd[1]: snap.platform.authelia.service: Start request repeated too quickly.
Dec 06 23:17:18 syncloud systemd[1]: snap.platform.authelia.service: Failed with result 'exit-code'.
Dec 06 23:17:18 syncloud systemd[1]: Failed to start Service for snap application platform.authelia.

root@syncloud:~# sudo shutdown -r now

[...]

root@syncloud:~# systemctl status snap.platform.*
root@syncloud:~# snap list --all
Name       Version  Rev   Tracking       Publisher  Notes
gogs       249      249   latest/stable  syncloud✓  -
grocy      79       79    latest/stable  syncloud✓  -
nextcloud  812      812   latest/stable  syncloud✓  -
pihole     556      556   latest/stable  syncloud✓  -
platform   2185     2185  latest/stable  syncloud✓  base,disabled
platform   2189     2189  latest/stable  syncloud✓  base
syncthing  134      134   latest/stable  syncloud✓  -
users      299      299   latest/stable  syncloud✓  -

root@syncloud:~# snap restart platform
Restarted.

root@syncloud:~# snap start platform
error: cannot perform the following tasks:
- Run service command "start" for services ["api" "authelia" "backend" "nginx-public" "openldap"] of snap "platform" (systemctl command [start snap.platform.nginx-public.service] failed with exit status 1: Job for snap.platform.nginx-public.service failed because a timeout was exceeded.
See "systemctl status snap.platform.nginx-public.service" and "journalctl -xe" for details.
)

root@syncloud:~# systemctl status snap.platform.nginx-public.service
● snap.platform.nginx-public.service - Service for snap application platform.nginx-public
   Loaded: loaded (/etc/systemd/system/snap.platform.nginx-public.service; disabled; vendor preset: enabled)
   Active: inactive (dead)

Dec 06 23:37:04 syncloud systemd[1]: snap.platform.nginx-public.service: Control process exited, code=killed, status=15/TERM
Dec 06 23:37:04 syncloud systemd[1]: snap.platform.nginx-public.service: Failed with result 'timeout'.
Dec 06 23:37:04 syncloud systemd[1]: Failed to start Service for snap application platform.nginx-public.
Dec 06 23:37:04 syncloud systemd[1]: snap.platform.nginx-public.service: Service RestartSec=100ms expired, scheduling restart.
Dec 06 23:37:04 syncloud systemd[1]: snap.platform.nginx-public.service: Scheduled restart job, restart counter is at 1.
Dec 06 23:37:04 syncloud systemd[1]: Stopped Service for snap application platform.nginx-public.
Dec 06 23:37:04 syncloud systemd[1]: Starting Service for snap application platform.nginx-public...
Dec 06 23:37:04 syncloud systemd[1]: snap.platform.nginx-public.service: Control process exited, code=killed, status=15/TERM
Dec 06 23:37:04 syncloud systemd[1]: snap.platform.nginx-public.service: Succeeded.
Dec 06 23:37:04 syncloud systemd[1]: Stopped Service for snap application platform.nginx-public.
19

Uuuuh, so, starting the platform snap as a whole fails, but starting the components one by one works.

root@syncloud:~# snap start platform
error: cannot perform the following tasks:
- Run service command "start" for services ["api" "authelia" "backend" "nginx-public" "openldap"] of snap "platform" (systemctl command [start snap.platform.openldap.service] failed with exit status 1: Job for snap.platform.openldap.service failed because a timeout was exceeded.
See "systemctl status snap.platform.openldap.service" and "journalctl -xe" for details.
)
root@syncloud:~# snap start platform.api
Started.
root@syncloud:~# snap start platform.authelia
Started.
root@syncloud:~# snap start platform.backend
Started.
root@syncloud:~# snap start platform.nginx-public
Started.
root@syncloud:~# snap start platform.openldap
Started.
root@syncloud:~# snap start platform
Started.

And now it works, I can access the web UI and all apps. I’ve sent a log package now.
But it does not persist after a reboot, I would have to start the platform.* components separately every time. What could be wrong?

20

I would suggest bying a new sd card 32 gigs and starting with fresh install.