# System won't upgrade

**URL:** <https://syncloud.discourse.group/t/system-wont-upgrade/183>\
**Category:** System Updates\
**Created:** [16 February 2022 09:51 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183 "2022-02-16T09:51:14Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [16 February 2022 09:51 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/1 "2022-02-16T09:51:14Z")

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Hi Boris, - hope you are well. I’m able to upgrade the installer (now on 300).

The system then shows it is ready for upgrade - I’m currently on 1203 and it is offering me 1236 but it then doesn’t upgrade.  
I’m presuming this is why I also cannot upgrade nextcloud?  
I’ve sent the log just now.

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<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [16 February 2022 19:03 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/3 "2022-02-16T19:03:18Z")

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Can you run this ssh command:

```auto
snap refresh platform

```

And post the output?

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<div class="post-metadata">

**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [17 February 2022 09:59 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/4 "2022-02-17T09:59:59Z")

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root@syncloud:~# snap refresh platform  
error: cannot perform the following tasks:

- Run post-refresh hook of “platform” snap if present (run hook “post-refresh”:

* * *

2022-02-16 15:57:20,015 - path\_checker - INFO - real link path: /opt/disk/internal  
2022-02-16 15:57:20,015 - path\_checker - INFO - external disk path: /opt/disk/external  
2022-02-16 15:57:20,015 - path\_checker - INFO - link exists: False  
cert/generator.go:80 certificate info {“category”: “certificate”, “valid days”: 59, “real”: false}  
2022/02/16 15:57:20 [INFO] acme: Registering account for \*\*\*  
2022/02/16 15:57:21 [INFO] [\*\*\*] acme: Obtaining bundled SAN certificate  
2022/02/16 15:57:21 [INFO] [\*\*\*] AuthURL: [https://acme-v02.api.letsencrypt.org/acme/authz-v3/79365219600](https://acme-v02.api.letsencrypt.org/acme/authz-v3/79365219600)  
2022/02/16 15:57:21 [INFO] [\*\*\*] AuthURL: [https://acme-v02.api.letsencrypt.org/acme/authz-v3/79365219610](https://acme-v02.api.letsencrypt.org/acme/authz-v3/79365219610)  
2022/02/16 15:57:21 [INFO] [\*\*\*] acme: use dns-01 solver  
2022/02/16 15:57:21 [INFO] [\*\*\*] acme: Could not find solver for: tls-alpn-01  
2022/02/16 15:57:21 [INFO] [\*\*\*] acme: Could not find solver for: http-01  
2022/02/16 15:57:21 [INFO] [\*\*\*] acme: use dns-01 solver  
2022/02/16 15:57:21 [INFO] [\*\*\*] acme: Preparing to solve DNS-01  
redirect/redirect.go:50 dns present: [https://api.syncloud.it/certbot/present](https://api.syncloud.it/certbot/present)  
2022/02/16 15:57:21 [DEBUG] POST [https://api.syncloud.it/certbot/present](https://api.syncloud.it/certbot/present)  
2022/02/16 15:57:22 [INFO] [\*\*\*] acme: Preparing to solve DNS-01  
redirect/redirect.go:50 dns present: [https://api.syncloud.it/certbot/present](https://api.syncloud.it/certbot/present)  
2022/02/16 15:57:22 [DEBUG] POST [https://api.syncloud.it/certbot/present](https://api.syncloud.it/certbot/present)  
2022/02/16 15:57:22 [INFO] [\*\*\*] acme: Trying to solve DNS-01  
2022/02/16 15:57:22 [INFO] [\*\*\*] acme: Checking DNS record propagation using [192.168.100.1:53]  
2022/02/16 15:58:22 [INFO] Wait for propagation [timeout: 5m0s, interval: 1m0s]  
2022/02/16 15:58:22 [INFO] [\*\*\*] acme: Waiting for DNS record propagation.  
2022/02/16 15:59:23 [INFO] [\*\*\*] acme: Waiting for DNS record propagation.  
2022/02/16 16:00:23 [INFO] [\*\*\*] acme: Waiting for DNS record propagation.  
2022/02/16 16:01:23 [INFO] [\*\*\*] acme: Waiting for DNS record propagation.  
2022/02/16 16:02:23 [INFO] [\*\*\*] acme: Waiting for DNS record propagation.  
2022/02/16 16:03:23 [INFO] [\*\*\*] acme: Trying to solve DNS-01  
2022/02/16 16:03:23 [INFO] [\*\*\*] acme: Checking DNS record propagation using [192.168.100.1:53]  
2022/02/16 16:04:23 [INFO] Wait for propagation [timeout: 5m0s, interval: 1m0s]  
2022/02/16 16:04:23 [INFO] [\*\*\*] acme: Waiting for DNS record propagation.  
2022/02/16 16:05:23 [INFO] [\*\*\*] acme: Waiting for DNS record propagation.  
2022/02/16 16:06:23 [INFO] [\*\*\*] acme: Waiting for DNS record propagation.

\<exceeded maximum runtime of 10m0s\>  
-----)

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<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [17 February 2022 18:26 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/5 "2022-02-17T18:26:31Z")

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Ok, I found a problem looks like we try to regenerate certificates on upgrade and it takes more than 10 minutes and causing upgrade to timeout. I will push a fix and let you know.

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<div class="post-metadata">

**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [18 February 2022 11:27 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/6 "2022-02-18T11:27:34Z")

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OK Thanks. Also, on another subject - access to the server only seems possible on firefox at the moment.

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<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [19 February 2022 08:52 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/7 "2022-02-19T08:52:18Z")

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Can you try now?  
It should fit chrome as well.  
Update page may not correctly detect the upgrade finish so kljust refresh the page after two minutes (this was also fixed)

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<div class="post-metadata">

**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [21 February 2022 09:42 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/8 "2022-02-21T09:42:25Z")

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OK, upgrade was possible. Now server is on latest system and installer.  
System: 1264  
Installer: 300

Nextcloud refuses to upgrade - it remains on **Version:** 210624280

Also, the issue with the certificates remains - I can access by firefox but not chrome. Externally, no one can access even with firefox. I sent the log just now.

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<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [22 February 2022 08:26 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/9 "2022-02-22T08:26:33Z")

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What Certificate - Logs page say?

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<div class="post-metadata">

**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [22 February 2022 08:38 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/10 "2022-02-22T08:38:29Z")

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# This site can’t provide a secure connection

**[nextcloud.haydockpress.com](http://nextcloud.haydockpress.com)** uses an unsupported protocol.

ERR\_SSL\_VERSION\_OR\_CIPHER\_MISMATCH

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<div class="post-metadata">

**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [22 February 2022 08:39 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/11 "2022-02-22T08:39:02Z")

</div>

That is what I am getting on chrome and edge.

Only on firefox can I log in.

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<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [22 February 2022 21:21 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/12 "2022-02-22T21:21:39Z")

</div>

Something is preventing the certificate to be regenrerated. Can you use firefox to see what Certificate - Logs page say?

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<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [23 February 2022 16:11 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/13 "2022-02-23T16:11:42Z")

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Feel free the send us a request to support email with private details so I can help.

Another quick workaround in this case is to try reactivating the same domain main name from Settings - Activation and then enabling external access again and adding users.  
But I would like to get to the root cause of the issue as this should just work.

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<div class="post-metadata">

**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [23 February 2022 16:24 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/14 "2022-02-23T16:24:15Z")

</div>

Feb 18 01:18:45 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 18 01:13:41 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 18 01:01:37 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 18 00:56:33 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 18 00:44:30 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 18 00:39:26 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 18 00:27:23 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 18 00:22:18 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 18 00:10:16 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 18 00:05:11 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 23:53:09 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 23:48:04 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 23:36:00 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 23:30:56 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 23:18:54 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 23:13:49 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 23:01:47 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 22:56:42 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 22:44:39 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 22:39:35 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 22:27:32 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 22:22:27 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 22:10:24 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 22:05:20 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 21:53:17 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 21:48:13 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 21:36:10 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 21:31:06 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 21:19:03 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 21:13:58 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 21:01:55 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 20:56:51 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 20:44:48 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 20:39:43 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 20:27:41 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 20:22:36 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 20:10:33 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 20:05:29 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 19:53:26 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 19:48:22 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 19:36:19 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 19:31:14 syncloud platform.backend[8894]: {“category”: “certificate”}

Feb 17 19:19:12 syncloud platform.backend[8894]: cert/generator.go:82 certificate info {“category”: “certificate”, “valid days”: 58, “real”: false}

Feb 17 19:14:08 syncloud platform.backend[8894]: {“category”: “certificate”}

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<div class="post-metadata">

**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [23 February 2022 16:25 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/15 "2022-02-23T16:25:03Z")

</div>

Let me know if this helps - otherwise I’ll try to reactivate the domain as you suggest

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<div class="post-metadata">

**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [23 February 2022 16:25 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/16 "2022-02-23T16:25:46Z")

</div>

Also, I know it is a different topic but Nextcloud still is not updating. Currently stuck on : **Version:** 210624280

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<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [24 February 2022 22:04 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/17 "2022-02-24T22:04:48Z")

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Reactivate please to see if that helps.

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<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [24 February 2022 22:05 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/18 "2022-02-24T22:05:20Z")

</div>

For nextcloud please create a separate thread.

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<div class="post-metadata">

**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [28 February 2022 17:29 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/19 "2022-02-28T17:29:51Z")

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Hi Boris,

I’ve just reactivated a couple of times using the same domain - it doesn’t help.

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<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [28 February 2022 20:28 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/20 "2022-02-28T20:28:58Z")

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Could you send logs from Settings - Support?

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<div class="post-metadata">

**Author:** ![tom\_md1](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@tom\_md1](https://syncloud.discourse.group/u/tom_md1)\
**Post date:** [1 March 2022 07:38 UTC](https://syncloud.discourse.group/t/system-wont-upgrade/183/21 "2022-03-01T07:38:24Z")

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Hi Boris, I sent them last night, did you see?

[Next page](https://syncloud.discourse.group/t/system-wont-upgrade/183.md?page=2)