# Syncloud not reachable after installing apps **URL:** \ **Category:** Access Issues\ **Tags:** crowdsec\ **Created:** [18 January 2025 09:40 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547 "2025-01-18T09:40:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [18 January 2025 09:40 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/1 "2025-01-18T09:40:54Z")
Dear @boris , sadly I have some serious issue with my syncloud device, as I’m not able to reach the syncloud UI nor other apps that did work before. It’s probably due to one of the reasons: I installed crowdsec without an error during installation, but I was not able to see any service under the subdomain (something like nginx not reachable). However, I did not uninstall it again (my fault). I wanted to test another new app “gramps” and after installation now, I can not reach anything. I can not send logs, as I can not reach the syncloud UI. I also just restarted my device by plugin out /in, but nothing changed. I can enter with ssh but there is no output for command. Maybe you have a idea, which command I could try? Its a odroid HC4 with 2 HDDs (RAID). It contains all my data and classical case, I did no independent backup before. I would be happy about any help. Thank you. ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [18 January 2025 10:13 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/2 "2025-01-18T10:13:27Z")
Ok, I can do simple ssh commands like `ls` but `snap list --all` or `systemctl status snap.platform.*` does not print anything. ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [18 January 2025 10:29 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/3 "2025-01-18T10:29:15Z")
ok, I can access via sftp, I will first start to make a backup of data folder ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [18 January 2025 10:30 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/4 "2025-01-18T10:30:17Z")
The usual list of commands is here, let’s see if they can tell us somethig : [Report problems · syncloud/platform Wiki · GitHub](https://github.com/syncloud/platform/wiki/Report-problems) ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [18 January 2025 16:48 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/5 "2025-01-18T16:48:03Z")
Thanks for the link. Somehow the device went down and now is not booting any more. I ordered a SATA to USB adapter, hopefully I can get the data this way. Probably I have to start from scratch. I will let you know, how it goes… ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [19 January 2025 11:09 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/6 "2025-01-19T11:09:10Z")
If it is odroid hc4 OS is on sdcard ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [25 January 2025 08:38 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/7 "2025-01-25T08:38:59Z")
What I wanted to do, is to mount one of the two HDDs from my Odroid HC4 to my PC to get access to the /data/ folder to backup my data. However, I’m not able to mount. Looks like it’s using Btrfs (B-Tree File System) and I tried: ```auto sudo mount -t btrfs /dev/sdb /media/external-hdd ``` but it did not work. I was able to install ```auto sudo snap install btrfs-progs ``` on my Ubuntu PC but did not found any subvolumes ```auto sudo snap run btrfs-progs.btrfs -v subvolume list /dev/sdb ``` And now I tried to backup my SD Card with the Syncloud OS, it has: ```auto /dev/mmcblk0p1 /dev/mmcblk0p2 ``` so I used ```auto dd if=/dev/mmcblk0p1 of=/data/backup.img bs=1M ``` but the output says that I don’t have the rights. So right now I’m not able to backup my HDD nor my SD. Next step is probably to flash the SD card without backup hoping that it boots and can recognize the data from the HDDs. ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [25 January 2025 09:53 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/8 "2025-01-25T09:53:20Z")
![Etcher-error](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/62de806645f63ed2d44d035c5f9fe8d3b8cad27e.png) Ok, I’m not able to flash the Odroid HC4 image from [Home · syncloud/platform Wiki · GitHub](https://github.com/syncloud/platform/wiki) on the SD card. Also tested another SD card and it gives same error. Then I did ```auto xz -d syncloud-odroid-hc4-24.05.img.xz ``` first and tested again, but same error. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [25 January 2025 10:03 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/9 "2025-01-25T10:03:30Z")
Are you getting this error from Etcher gui? ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [25 January 2025 11:00 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/10 "2025-01-25T11:00:55Z")
yes, error is from etcher gui ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [25 January 2025 17:51 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/11 "2025-01-25T17:51:20Z")
ok, with the 3rd sd card it did work now. One point is also maybe to format first as exFAT before flashing. I was also able to repair one SD card with the following commands, but at the end, syncloud was not recognized. So SD cards are getting corrupted somehow. Here the commands: ```auto lsblk ``` ```auto sudo umount /dev/mmcblk0p1 sudo umount /dev/mmcblk0p2 ``` ```auto sudo fdisk /dev/mmcblk0 ``` with pressing “d”, “1”, “d”, “2”, “n”, “p”, “1”, enter, enter, “w” ```auto sudo mkfs.exfat /dev/mmcblk0p1 ``` ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [25 January 2025 18:15 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/12 "2025-01-25T18:15:29Z")
hi @boris , i can now read my 2 HDDs again and I see some app backups I did in the past, and if I restore e.g. calibre Syncloud UI says success, but the app doesnt show up, logs say: ```auto error job/worker.go:37 error in the task {"error": "exit status 1: error: snap \"calibre\" not found\n"} ``` ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [25 January 2025 19:19 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/13 "2025-01-25T19:19:42Z")
ok, i need to install first the app from store and then restore ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [25 January 2025 20:08 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/14 "2025-01-25T20:08:58Z")
> ok, with the 3rd sd card it did work now usually etcher does not require to repair/unmount sd cards, also you should not format or do anything with the card as etcher will erase everything anyway. New sd card is always a good idea. ![image](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/2ab9135095bde4ae01d8a580e89c22913a06ecf9.png) ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [26 January 2025 08:37 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/15 "2025-01-26T08:37:43Z")
Ok, looks for me like it is not possible to flash Syncloud OS again on the same SD card, when it is already on the SD card and was booted. But anyway, I’m almost back. But I have the problem, that I’m not able to install Nextcloud from the store. It keeps in a installing loop. I’ve just sent logs to support. When I open the nextcloud url, then it says: > Access through untrusted domain Please contact your administrator. If you are an administrator, edit the “trusted\_domains” setting in config/config.php like the example in config.sample.php ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [26 January 2025 08:49 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/16 "2025-01-26T08:49:37Z")
I’m not able to edit the config.php (read only). Also there is a path `root/snap/nextcloud/current` which has files inside like config.php and `root/home/snap/nextcloud/current` which as no files inside. What is the difference? Logs say ` info cli/executor.go:23 execute {"cmd": "/usr/bin/journalctl -n 1000 --no-pager"}` ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [26 January 2025 09:13 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/17 "2025-01-26T09:13:49Z")
It’s probably because I restored from the backup before installing from the UI. Also I think the last backup was on v29 from this issue [Nextcloud Upgrade to v820 failed](https://syncloud.discourse.group/t/nextcloud-upgrade-to-v820-failed/542/) I’m trying now to rollback to a older version v28 ```auto snap install nextcloud_775_$(dpkg --print-architecture).snap --devmode ``` ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [26 January 2025 09:33 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/18 "2025-01-26T09:33:27Z")
ok, installing from terminal in dev mode has the similar issue: ```auto 2025-01-26 09:03:25,317 - nextcloud_occ - INFO - All tables already up to date! 2025-01-26 09:03:25,317 - cron - INFO - running: /usr/bin/snap run nextcloud.cron Fontconfig error: Cannot load default config file ``` So probably my new user has no rights to edit the config because I restored first? Is there an option to uninstall from terminal everything or the set rights? I don’t want to start from scratch again as it took me hours and I’m running out of SD cards. Would be happy about any idea 🙂 ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [26 January 2025 09:36 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/19 "2025-01-26T09:36:18Z")
> I’m not able to edit the config.php (read only). You do need to edit this file or any other file ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [26 January 2025 09:38 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547/20 "2025-01-26T09:38:17Z")
> backup was on v29 In this case you need to remove nextcloud and install fresh v29 using command line. Then restore backup. Then using command line upgrade each version until the latest. [Next page](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547.md?page=2)