# Premium not working

**URL:** <https://syncloud.discourse.group/t/premium-not-working/385>\
**Category:** Subscription\
**Created:** [26 September 2023 11:18 UTC](https://syncloud.discourse.group/t/premium-not-working/385 "2023-09-26T11:18:13Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![eailg](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@eailg](https://syncloud.discourse.group/u/eailg)\
**Post date:** [26 September 2023 11:18 UTC](https://syncloud.discourse.group/t/premium-not-working/385/1 "2023-09-26T11:18:13Z")

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End of the activation dialogue throws:

> #### Error
> 
> POST [http://api.syncloud.it/domain/acquire\_v2](http://api.syncloud.it/domain/acquire_v2) giving up after 11 attempt(s)

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**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [27 September 2023 08:32 UTC](https://syncloud.discourse.group/t/premium-not-working/385/2 "2023-09-27T08:32:30Z")

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Can you try one more, it is constantly failing?

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**Author:** ![eailg](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@eailg](https://syncloud.discourse.group/u/eailg)\
**Post date:** [27 September 2023 11:15 UTC](https://syncloud.discourse.group/t/premium-not-working/385/3 "2023-09-27T11:15:18Z")

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Yes, I’ve tried several times over the last 3 days.

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**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [27 September 2023 11:56 UTC](https://syncloud.discourse.group/t/premium-not-working/385/4 "2023-09-27T11:56:18Z")

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What image/device are you using?  
Can you send an email to support with your account email and domain your are trying to activate please?

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**Author:** ![eailg](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@eailg](https://syncloud.discourse.group/u/eailg)\
**Post date:** [27 September 2023 12:43 UTC](https://syncloud.discourse.group/t/premium-not-working/385/5 "2023-09-27T12:43:21Z")

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Odroid HC1.  
Will do.

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<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [7 October 2023 08:37 UTC](https://syncloud.discourse.group/t/premium-not-working/385/6 "2023-10-07T08:37:58Z")

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For the future reader, the problem here was about entering [name] into the personal domain activation page thinking your are doing [name].syncloud.it

I have fixed the activation page to a cleaner error message.