# Post Nextcloud 21 issues with installed apps, TOTP, DECK **URL:** \ **Category:** Existing Apps\ **Tags:** nextcloud\ **Created:** [1 June 2021 19:07 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69 "2021-06-01T19:07:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\ **Post date:** [1 June 2021 19:07 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/1 "2021-06-01T19:07:39Z")
Hey all, Been a long time Syncloud installed user, and noticed that these two at least are not showin up with the correct update that they both have TOTP [Two-Factor TOTP Provider - Apps - App Store - Nextcloud](https://apps.nextcloud.com/apps/twofactor_totp) DECK [Deck - Apps - App Store - Nextcloud](https://apps.nextcloud.com/apps/deck) Both show they have a version for 21 but when i visit the Apps under settings not update is offered. Same if I SSH in and use `occ`. Any suggested ideas? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [2 June 2021 12:42 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/2 "2021-06-02T12:42:34Z")
Can you try reinstalling these apps or this is not an option? ---
**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\ **Post date:** [2 June 2021 13:04 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/3 "2021-06-02T13:04:46Z")
So I tried this with Deck and is removed but when I tried to reinstall it, i get an error that it is not able to do download. And now after refreshing the App page listing all installed and packages, Deck is not available. It seems the App page is not pulling in updated info. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [2 June 2021 17:05 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/4 "2021-06-02T17:05:53Z")
Could you send me the error messge or logs from Settings - Support page? I was able to install Deck on my instance with v21 just fine. ---
**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\ **Post date:** [2 June 2021 17:46 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/5 "2021-06-02T17:46:31Z")
Ok this is odd I am getting "wrong user token: " when trying to send the logs ---
**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\ **Post date:** [2 June 2021 20:04 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/6 "2021-06-02T20:04:50Z")
Any way through SSH to get the logs and send it? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [3 June 2021 11:29 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/7 "2021-06-03T11:29:02Z")
> wrong user token Strange can you send a screenshot? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [3 June 2021 11:30 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/8 "2021-06-03T11:30:56Z")
> Any way through SSH to get the logs and send it? No easy way as we collect info from the various parts of the system. ---
**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\ **Post date:** [3 June 2021 12:18 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/9 "2021-06-03T12:18:34Z")
yeap this is in stages… ![Screenshot_2021-06-03 Syncloud(2)](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/c101b1e4292b3114300c6477a15c56f62efb69ae.png) ![Screenshot_2021-06-03 Syncloud(1)](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/5c6f343da8115e434624cc335b3d35b9c09c13b2.png) ![Screenshot_2021-06-03 Syncloud](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/24351899b3d35a9bc8c0fd090a6f21a399353e75.png) ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [3 June 2021 12:59 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/10 "2021-06-03T12:59:20Z")
Could you send Settings - Updates screen? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [3 June 2021 13:00 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/11 "2021-06-03T13:00:17Z")
Also are you using custom domain or a free syncloud.it one? ---
**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\ **Post date:** [3 June 2021 13:11 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/12 "2021-06-03T13:11:19Z")
custom domain, though i am tempted to move to syncloud.it or get the dns through you all. ![Screenshot_2021-06-03 Syncloud(3)](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/78872a0c2c3a4832f93a053c9f1a7d9edc290810.png) ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [3 June 2021 17:56 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/13 "2021-06-03T17:56:28Z")
Ok custom domain cannot send logs as it does not require syncloud.it account. So would test first on syncloud.it domain then move to custom if all good. There we could help using logs. ---
**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\ **Post date:** [3 June 2021 18:14 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/14 "2021-06-03T18:14:50Z")
ok just sent the logs ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [3 June 2021 20:23 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/15 "2021-06-03T20:23:45Z")
Did you check include support? ---
**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\ **Post date:** [3 June 2021 20:34 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/16 "2021-06-03T20:34:59Z")
I did and i received a local copy on each, can I email that you ? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [3 June 2021 22:34 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/17 "2021-06-03T22:34:13Z")
Yes please. There is some mail issues on our side, fixing it now. ---
**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\ **Post date:** [3 June 2021 23:15 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/18 "2021-06-03T23:15:40Z")
email just sent to the contact email address syncloud@syncloud.it ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [3 June 2021 23:44 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/19 "2021-06-03T23:44:28Z")
sorry email is empty, but I have just fixed include support could you try that one more time? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [4 June 2021 00:45 UTC](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69/20 "2021-06-04T00:45:15Z")
got it but cannot see any error related to installing apps, could you try installing/upgrading deck and totp and then send logs right away one more time? [Next page](https://syncloud.discourse.group/t/post-nextcloud-21-issues-with-installed-apps-totp-deck/69.md?page=2)