# Photoprism cannot be installed (fresh install, no refresh) **URL:** \ **Category:** Existing Apps\ **Tags:** photoprism\ **Created:** [4 May 2026 16:18 UTC](https://syncloud.discourse.group/t/photoprism-cannot-be-installed-fresh-install-no-refresh/641 "2026-05-04T16:18:18Z")\ **Posts on this page:** 1\ **Showing post:** 11
**Author:** ![SimoneBuralli](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Post date:** [8 May 2026 17:11 UTC](https://syncloud.discourse.group/t/photoprism-cannot-be-installed-fresh-install-no-refresh/641/11 "2026-05-08T17:11:55Z")
update: I was able to access through the command `root@syncloud:~# sudo snap run photoprism.cli passwd [main syncloud user name]` Strange things you should investigate on, in my humble opinion: 1. fresh program (without restored data and configuration) on freshly flashed system; 2. the pwd I use for the main user is the same, why Photoprism didn’t recognize it? I have forced to change it to the same pwd and it works. Remember: yesterday, before reflashing the system, Photoprism was stuck on “invalid credentials”. It seems like that after your latest changes, something went wrong about credentials; I have reproduced this authentication error on a fresh Photprism installation. (note: I have reflashed the system because a major system error happened (see msg’s above) and it didn’ boot anymore. But I don’t think you will be able to reproduce that major crash.); 3. it seems like there is something “persistently stored” about the users in Syncloud and today itself I’ve found another problem on this. You can find it [here](https://syncloud.discourse.group/t/reusing-old-user-names-is-not-possible-request-for-advice/645/1) I hope that some of these information can be useful for the development of Syncloud. Thanks in advance ` --- _[View the full topic](https://syncloud.discourse.group/t/photoprism-cannot-be-installed-fresh-install-no-refresh/641)._