# Owntracks giving 500 internal server error **URL:** \ **Category:** Existing Apps\ **Created:** [29 March 2026 22:06 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625 "2026-03-29T22:06:13Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [29 March 2026 22:06 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/1 "2026-03-29T22:06:13Z")
Users reported the crash, adding more tests to reproduce, will reply here with the findings ---
**Author:** ![Dan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/dan/32/138_2.png) [@Dan](https://syncloud.discourse.group/u/Dan)\ **Post date:** [30 March 2026 01:22 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/2 "2026-03-30T01:22:35Z")
Thanks for looking into it! ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [3 April 2026 08:30 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/3 "2026-04-03T08:30:39Z")
I have found some fallout from platform 2fa feature which affected aps like owntracks which rely on platform to secure its endpoints. Platform is fixed and updated, let me know if you have to restart owntracks going forward (just send logs and mention here). ---
**Author:** ![Dan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/dan/32/138_2.png) [@Dan](https://syncloud.discourse.group/u/Dan)\ **Post date:** [16 April 2026 08:42 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/4 "2026-04-16T08:42:35Z")
Hey Boris, Tried loading owntracks frontend and still getting error 500. Rebooting server temporarily fixes the issue ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [16 April 2026 09:15 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/5 "2026-04-16T09:15:46Z")
Can you send logs to support please? Also if you can send them right after it happens before the reboot next time please. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [16 April 2026 23:00 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/6 "2026-04-16T23:00:25Z")
Just pushed another update. You need to make sure the system is updated as well as the app. I think this is a proper fix now (internal authentication IP was cached but now is using direct system authentication endpoint) If you see the same problem after the upgrade let me know and send the logs please. ---
**Author:** ![trevorprinn](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/trevorprinn/32/14_2.png) [@trevorprinn](https://syncloud.discourse.group/u/trevorprinn)\ **Post date:** [21 April 2026 11:19 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/7 "2026-04-21T11:19:34Z")
I’m getting 500 errors from it now, Not sure when that started as I haven’t looked at it for a week or two. I don’t have any options to update anything. I’ve tried rebooting. System: 2649 Installer: 639 Owntracks: 86 I’ve sent you logs. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [21 April 2026 15:41 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/8 "2026-04-21T15:41:26Z")
The fix is coming, will let you know. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [21 April 2026 20:21 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/9 "2026-04-21T20:21:27Z")
Could you upgrade to latest platform, either from Settings - Updates or ssh as this issue caused webui to not function either. ```auto snap refresh platform ``` ---
**Author:** ![trevorprinn](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/trevorprinn/32/14_2.png) [@trevorprinn](https://syncloud.discourse.group/u/trevorprinn)\ **Post date:** [22 April 2026 12:25 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/10 "2026-04-22T12:25:38Z")
That’s working now. Thanks. ---
**Author:** ![Dan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/dan/32/138_2.png) [@Dan](https://syncloud.discourse.group/u/Dan)\ **Post date:** [25 April 2026 02:12 UTC](https://syncloud.discourse.group/t/owntracks-giving-500-internal-server-error/625/11 "2026-04-25T02:12:33Z")
Not sure if it’s meant to be automatic but my platform seems to update itself. I’m on System: 2708 Installer: 639 and OwnTracks Version: 86. Has been working since my last post