# Odroid HC4 not reachable and shows no output on cli **URL:** \ **Category:** Odroid\ **Tags:** odroid-hc4\ **Created:** [22 October 2023 15:49 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391 "2023-10-22T15:49:07Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![flovl](https://avatars.discourse-cdn.com/v4/letter/f/b4bc9f/32.png) [@flovl](https://syncloud.discourse.group/u/flovl)\ **Post date:** [22 October 2023 15:49 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/1 "2023-10-22T15:49:07Z")
Hello, i want to setup an new syncloud enviroment to escape from arm86(Odroid HC2). I bought a Odroid HC4 download the current image (syncloud-odroid-hc4-23.09.img.xz), flash it on a SD-Card put it in and power the device. Sadly nothing happend. The device don’t answer via browser and i get no out put on the console when i plug-in a hdmi cable. To prove the sd-card and the hardware is working, i flash it with the odroid os(ubuntu-22.04-4.9-minimal-odroid-c4-hc4-20220705.img.xz). This one works well and is reachalbe and shows me the console. please help me. best regards Florian ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [22 October 2023 21:59 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/2 "2023-10-22T21:59:58Z")
Strange, I guess you teied this one: [https://github.com/syncloud/image/releases/download/23.09/syncloud-odroid-hc4-23.09.img.xz](https://github.com/syncloud/image/releases/download/23.09/syncloud-odroid-hc4-23.09.img.xz) Can you try this one: [https://github.com/syncloud/image/releases/download/23.07/syncloud-odroid-hc4-23.07.img.xz](https://github.com/syncloud/image/releases/download/23.07/syncloud-odroid-hc4-23.07.img.xz) I will test 23.09 later as well. ---
**Author:** ![flovl](https://avatars.discourse-cdn.com/v4/letter/f/b4bc9f/32.png) [@flovl](https://syncloud.discourse.group/u/flovl)\ **Post date:** [23 October 2023 09:27 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/3 "2023-10-23T09:27:18Z")
Hi Boris, thanks for your replay and investigations. The sd-card is the problem i use a Samsung Evo Plus 128GB (SDXC) U3. I tried the other image an get the same problem with the named sd-card. After i took the old sd-card(SanDisk Industrial 8GB U1 Class 10 HC I) from my old device(current syncloud device) and flash it with the newest image [syncloud-odroid-hc4-23.09.img.xz](https://github.com/syncloud/image/releases/download/23.09/syncloud-odroid-hc4-23.09.img.xz) it worked. I’m a bit surprised because the other odroid image (ubuntu-22.04-4.9-minimal-odroid-c4-hc4-20220705.img.xz) worked very well with the Samsung sd-card. It must be because of the debian buster image or the special syncloud image. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [25 October 2023 17:00 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/4 "2023-10-25T17:00:09Z")
Thanks for the reply, strange I think image is 3g itself and it should not matter how big is the card. Usually you do not need big sd cards and add external storage ssd disk especially on this hc4 device. ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [8 March 2024 18:30 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/5 "2024-03-08T18:30:44Z")
Dear @boris , I have a similar issue. Trying to set up a new HC4 device with a SD. I tried 3 builds. [https://github.com/syncloud/image/releases/download/23.09/syncloud-odroid-hc4-23.09.img.xz](https://github.com/syncloud/image/releases/download/23.09/syncloud-odroid-hc4-23.09.img.xz) [https://github.com/syncloud/image/releases/download/23.07/syncloud-odroid-hc4-23.07.img.xz](https://github.com/syncloud/image/releases/download/23.07/syncloud-odroid-hc4-23.07.img.xz) [https://github.com/syncloud/image/releases/download/23.12.1/syncloud-odroid-hc4-23.12.1.img.xz](https://github.com/syncloud/image/releases/download/23.12.1/syncloud-odroid-hc4-23.12.1.img.xz) I can get the logs via the petitboot interface. I have the error message “PXE autoconfiguration failed”. I also tried to change boot order but nothing happening. (I’m premium subscriber) ![IMG_20240308_182201_870-obfuscated](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/6be17510edc7d10f26e5bb270f7a9b2ddebb94c8.jpeg) Would you have any idea what to investigate? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [9 March 2024 08:34 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/6 "2024-03-09T08:34:20Z")
Strange. Could you send your odroid hc4 picture? Do flash using etcher? Is ercher verify enabled? ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [9 March 2024 09:29 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/7 "2024-03-09T09:29:50Z")
Do you mean by picture, a picture of the device? It has a OLED display but nothing else special about it. I used etcher and everything was green. I updated petitboot by pb-update There is mmcblk1p1 and mmcblk1p2, maybe this is confusing? After SD Card flashing there are two mounts on the Laptop (boot and rootfs). I tried to boot by holding Boot switch pressed (on bottom side), but did not succeed. I did not test another SD card yet, but this one was running before with Syncloud in an old Odroid device. eth0 has internal IPv4 MAC address is same as in the router setting Are there logs on the SD card that could help? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [9 March 2024 09:43 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/8 "2024-03-09T09:43:29Z")
> I used etcher and everything was green. Sorry do you mean you could boot the device and use it at this point? No boot errors or anytning? ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [9 March 2024 10:19 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/9 "2024-03-09T10:19:41Z")
No, by green I mean during flashing process with etcher. What did you mean with etcher verify enable? Is there something to do on the device config? ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [9 March 2024 10:52 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/10 "2024-03-09T10:52:42Z")
Sorry i forgot the “not”. Let me know if i can provide any helpful logs. ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [9 March 2024 14:41 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/11 "2024-03-09T14:41:19Z")
Just tested another SD card and NOW it works! But I dont think that the other SD card was defect. Its maybe more like the other SD card was already partitioned because of Syncloud image flashing and I didn’t get it to flash the SD card all in one. If you have more ideas about that, you might want to add some information to the wiki how to flash the SD card correctly… ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [9 March 2024 19:37 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/12 "2024-03-09T19:37:20Z")
What we have on the wiki is correct, use etcher to write the mage. Image contains all the partitions, so etcher will remove the existing ones. The usual source of the problem is broken sd card or mounted sd card at the time of writing (etcher should warn about it). What OS are you using to write the image? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [10 March 2024 08:26 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/13 "2024-03-10T08:26:44Z")
> [@klmhsb42](#): > > I updated petitboot by pb-update Is it possible that this caused the boot issue? ---
**Author:** ![klmhsb42](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Post date:** [11 March 2024 17:15 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/14 "2024-03-11T17:15:43Z")
> [@boris](#): > > Image contains all the partitions, so etcher will remove the existing ones. Ok, that was the thing I was not sure about. > [@boris](#): > > The usual source of the problem is broken sd card or mounted sd card at the time of writing (etcher should warn about it). Ok, there was no warning but the OS mounts the SD card by default I guess? It depends if you understand that the icon in the file explorer appears as mounting? This is before and after flashing… > [@boris](#): > > What OS are you using to write the image? Ubuntu 22 > [@boris](#): > > Is it possible that this caused the boot issue? No, I did not change anything after that. Just used another SD card. It’s also documented [getting\_started:petitboot:os\_installation\_using\_otg [ODROID Wiki]](https://wiki.odroid.com/getting_started/petitboot/os_installation_using_otg) But anyway, I’m fine now, Thanks for your help. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [11 March 2024 17:35 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/15 "2024-03-11T17:35:10Z")
> there was no warning but the OS mounts the SD card by default I guess? It depends if you understand that the icon in the file explorer appears as mounting? Yes, I think Ubuntu mounts automatically. [https://help.ubuntu.com/stable/ubuntu-help/hardware-cardreader.html.en](https://help.ubuntu.com/stable/ubuntu-help/hardware-cardreader.html.en) I still think etcher unmounts it for you. So most likely just a bad sd card. ---
**Author:** ![Ruben](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/ruben/32/284_2.png) [@Ruben](https://syncloud.discourse.group/u/Ruben)\ **Post date:** [2 May 2024 14:36 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/16 "2024-05-02T14:36:37Z")
Hello everyone! I received my Odroid H4 last Wednesday and I tried to set it up according to the instructions. Sadly, I could not reach the device via webbrowser (desktop). I also used the Syncloud app and innitialy the device was visible. I even installed the Nextcloud app, but what happened after is a mystery. No matter what I tried, the device has not been visible since then. Restarting it (disconnecting the power), restarting my modem/router and confirmed that it’s setting are correct. I even canseled my Syncloud-account and signed up again. The device remains invisible. Sending multiple mails to the support department didn’t result in a response. I now consider to send the device back to sender, but who knows for sure if I get my money back? I’m desperate. ---
**Author:** ![Ruben](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/ruben/32/284_2.png) [@Ruben](https://syncloud.discourse.group/u/Ruben)\ **Post date:** [3 May 2024 12:12 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/17 "2024-05-03T12:12:32Z")
No response, no support, leaving me no choice than to send the device back to sender. I sincerely hope I’ll get my money back. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [4 May 2024 19:02 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/18 "2024-05-04T19:02:18Z")
Hey sorry for the delay, why did not you send us the email to support? Can you give us a chance to help you? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [4 May 2024 19:05 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/19 "2024-05-04T19:05:27Z")
Sorry our email server somehow blocked the emails for the last few days and I just received them all. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [4 May 2024 19:34 UTC](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391/20 "2024-05-04T19:34:50Z")
Anyone reading this in the future, please do not make rush decisions, I do this for last 10 years and the last thing I want is to steal your money. Please do not be afraid that I will not refund a failulty device even if it is after two weeks. Please wait for my response to your problem and then we can agree on something and it is usually in customer favor. I understand we all want instant support but let’s be honest top companies in the world do not provide it either. [Next page](https://syncloud.discourse.group/t/odroid-hc4-not-reachable-and-shows-no-output-on-cli/391.md?page=2)