# Not admin (must be part of syncloud group)

**URL:** <https://syncloud.discourse.group/t/not-admin-must-be-part-of-syncloud-group/306>\
**Category:** Access Issues\
**Created:** [23 February 2023 22:25 UTC](https://syncloud.discourse.group/t/not-admin-must-be-part-of-syncloud-group/306 "2023-02-23T22:25:26Z")\
**Posts on this page:** 5\
**Page:** 2

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**Author:** ![docvalium](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@docvalium](https://syncloud.discourse.group/u/docvalium)\
**Post date:** [7 March 2023 22:19 UTC](https://syncloud.discourse.group/t/not-admin-must-be-part-of-syncloud-group/306/21 "2023-03-07T22:19:40Z")

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Sorry, I was away for two days. I just sent the logs.

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**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [7 March 2023 22:37 UTC](https://syncloud.discourse.group/t/not-admin-must-be-part-of-syncloud-group/306/22 "2023-03-07T22:37:58Z")

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Got it, let me check

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**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [7 March 2023 22:43 UTC](https://syncloud.discourse.group/t/not-admin-must-be-part-of-syncloud-group/306/23 "2023-03-07T22:43:12Z")

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So you have admin user which can login and docvalium user which cannot, is docvalium in syncloud group in Users app or not?

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**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [7 March 2023 22:48 UTC](https://syncloud.discourse.group/t/not-admin-must-be-part-of-syncloud-group/306/24 "2023-03-07T22:48:12Z")

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You could add it to syncloud group if that does not work device reactivation should fix it (Settings - Activation) just activate with the same docvalium user (all users will be removed but you can add them back). All other apps will recognize new users if they have the same user name.

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**Author:** ![docvalium](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@docvalium](https://syncloud.discourse.group/u/docvalium)\
**Post date:** [9 March 2023 20:15 UTC](https://syncloud.discourse.group/t/not-admin-must-be-part-of-syncloud-group/306/25 "2023-03-09T20:15:57Z")

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OK, thanks. It has always been part of the syncloud group. I think for now it works for me so i’ll leave it like that. I am a bit scared of screwing up the system by reactivating it.

Many thanks for your tremendous effort on this but also the system in general.

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