# Nextcloud Version 627 - Folder structure no longer available **URL:** \ **Category:** Existing Apps\ **Tags:** nextcloud\ **Created:** [27 November 2022 13:03 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257 "2022-11-27T13:03:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![d.mule](https://avatars.discourse-cdn.com/v4/letter/d/8dc957/32.png) [@d.mule](https://syncloud.discourse.group/u/d.mule)\ **Post date:** [27 November 2022 13:03 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/1 "2022-11-27T13:03:47Z")
Hello together, with the latest update to Version 627 of the Nextcloud App the folder structure for the users is no longer available with my setup. Logging in to the web module gives following error message “This directory is unavailable, please check the logs or contact the administrator” Synchronization with the Nextcloud app is no longer possible. Checking the drive and all the files are still where they belong. Also the file access with a direct nextcloud link is possible. I tried setting up the users again, no change. Also using the Nextlcoud file scan with “snap run nextcloud.occ files:scan --all” did not change anything. Anyone having the same issue? Regards ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [27 November 2022 19:35 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/2 "2022-11-27T19:35:33Z")
On the web can you see all files? On the web can you upload a file? On Android app I think I saw some error after update but then after refreshing files in it started to upload files normally. Are you talking about mobile or desktop app? ---
**Author:** ![jangoetz](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jangoetz](https://syncloud.discourse.group/u/jangoetz)\ **Post date:** [27 November 2022 22:41 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/3 "2022-11-27T22:41:10Z")
Hi, same problem here. In my case I started to upload a couple of files via windows client. At first everything seemed to be fine but then suddenly the upload stopped with the same error which d.mule described. After that I couldn’t see the files on the web anymore and the client stopped with an error… ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [27 November 2022 22:46 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/4 "2022-11-27T22:46:10Z")
@jangoetz is this for your main admin user you cannot see files on web? What if you open incognito browser window? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [27 November 2022 22:52 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/5 "2022-11-27T22:52:36Z")
Are you using external storage disk? If you run this on server using SSH does this list your files? ```auto ls /data/nextcloud/[user]/files ``` Where [user] is your login, you do not have to post it here. If that shows files but you cannot see them on the web under the same account, can you run this SSH: ```auto snap run nextcloud.occ files:scan --all ``` And tell me if it produces any error. Also please send logs to support from Settings - Support and tell me exact time when you sent please. ---
**Author:** ![d.mule](https://avatars.discourse-cdn.com/v4/letter/d/8dc957/32.png) [@d.mule](https://syncloud.discourse.group/u/d.mule)\ **Post date:** [28 November 2022 06:50 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/6 "2022-11-28T06:50:01Z")
Hello Boris, thank you for your support! On the web I see no files at “All files” At “Recent” I see all files I have uploaded. Android and also Linux client gives an error message. ![Screenshot from 2022-11-28 07-40-02](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/fd6837fdc2d69ae863aff3408ea4dc08630b4112.png) I am using an Odroid HC1 with SSD installed. “ls /data/nextcloud/[user]/files” shows all files “snap run nextcloud.occ files:scan --all” runns wiht out an error and gives back that files were found I have send the logs at 07:41 CET Regards ---
**Author:** ![d.mule](https://avatars.discourse-cdn.com/v4/letter/d/8dc957/32.png) [@d.mule](https://syncloud.discourse.group/u/d.mule)\ **Post date:** [28 November 2022 06:50 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/7 "2022-11-28T06:50:35Z")
At “Recent” I see all files I have uploaded. ![Screenshot from 2022-11-28 07-40-27](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/5cbd9298684065ed8739d320ee20ae2db7d63eac.png) ---
**Author:** ![d.mule](https://avatars.discourse-cdn.com/v4/letter/d/8dc957/32.png) [@d.mule](https://syncloud.discourse.group/u/d.mule)\ **Post date:** [28 November 2022 06:51 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/8 "2022-11-28T06:51:19Z")
Android and also Linux client gives an error message. ![Screenshot from 2022-11-28 07-41-14](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/248ab29f2e5dadae7c1ee37a4891614810201e22.png) ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [28 November 2022 07:54 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/9 "2022-11-28T07:54:49Z")
Could you refresh ctrl + f5 the web oage with the error few times and send logs right away again please? ---
**Author:** ![d.mule](https://avatars.discourse-cdn.com/v4/letter/d/8dc957/32.png) [@d.mule](https://syncloud.discourse.group/u/d.mule)\ **Post date:** [28 November 2022 12:49 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/10 "2022-11-28T12:49:23Z")
Done, sent 13:48 CET ---
**Author:** ![jangoetz](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jangoetz](https://syncloud.discourse.group/u/jangoetz)\ **Post date:** [28 November 2022 15:20 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/11 "2022-11-28T15:20:49Z")
Now I’ve tried some of the things you told me, boris. - Yes, it is the admin user with which I can’t see the files. - An incognito browser window didn’t change anything. - I’m using an external USB-stick. - In my case the windows client showed the error and the files disappeared in the web, but I could see and open them before the error occurred. - I tried to upload my files in directly into the web. This worked for some files and folders but the the error occurred even there. - “ls /data/nextcloud/[user] /files” shows my folders -the second ssh operation didn’produce an error - one thing is different to d.mule. I cannot see all of my files and folders in the recent category in the web ---
**Author:** ![jangoetz](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jangoetz](https://syncloud.discourse.group/u/jangoetz)\ **Post date:** [28 November 2022 15:23 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/12 "2022-11-28T15:23:37Z")
I’ve sent my logs at 4:23pm cet ---
**Author:** ![jangoetz](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jangoetz](https://syncloud.discourse.group/u/jangoetz)\ **Post date:** [28 November 2022 15:30 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/13 "2022-11-28T15:30:51Z")
Just tried to reach my files from windows pc via webdav. I could see all files/folders and open/edit them… ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [28 November 2022 19:19 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/14 "2022-11-28T19:19:04Z")
Sorry I cannot see anything in the log sent to us still as it is full of pihole mesages (we need to reduce its logging level). Could you send the output of this command to support email: ```auto journalctl | grep nextcloud ``` Right after refreshing the error page few times to make sure logs capture the error. My suspicion it has something to do with php 32 bit getting old. I will try do do some experiments on my hc2. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [28 November 2022 19:30 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/15 "2022-11-28T19:30:02Z")
@jangoetz you seem to have cleaner logs, can you try to open web or desktop client to see the error message and then send log from Settings - Support page? Also do you see the original error still or now just files missing with no error message? ---
**Author:** ![jangoetz](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jangoetz](https://syncloud.discourse.group/u/jangoetz)\ **Post date:** [28 November 2022 19:35 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/16 "2022-11-28T19:35:09Z")
I’ve just sent the log 08:33 pm cet. When I go to the files page in the web, I can still see the error message. In my case it is german but it says: “This directory is unavailable, please check the logs or contact the administrator” ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [28 November 2022 20:03 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/17 "2022-11-28T20:03:07Z")
@jangoetz ok, this time I got the error message, for the record: ```auto \"File\":\"/snap/nextcloud/627/nextcloud/apps/dav/lib/Connector/Sabre/FilesPlugin.php\", \"Line\":356, \"message\":\"OCA\\\\DAV\\\\Connector\\\\Sabre\\\\FilesPlugin::OCA\\\\DAV\\\\Connector\\\\Sabre\\\\{closure}(): Return value must be of type ?int, float returned\",\"exception\":{}, \"CustomMessage\":\"OCA\\\\DAV\\\\Connector\\\\Sabre\\\\FilesPlugin::OCA\\\\DAV\\\\Connector\\\\Sabre\\\\{closure}(): Return value must be of type ?int, float returned\"} ``` Let me google it. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [28 November 2022 20:11 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/18 "2022-11-28T20:11:54Z")
Looks like a known issue in Nextcloud 25 and it will be fixed in 25.0.2 > **[Cannot access files after upgrade to Nextcloud 25](https://help.nextcloud.com/t/cannot-access-files-after-upgrade-to-nextcloud-25/147823)** > > After upgrading to Nextcloud version 25 today, I was no longer able to access my files (using the files app). I started getting the following error: This directory is unavailable, please check the logs or contact the administrator The error in the... Let me check their release schedule ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [28 November 2022 20:50 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/19 "2022-11-28T20:50:53Z")
I am preparing a fix from their yet-to-be-released 25.0.2, should be ready tonight/tomorrow morning. this issue only affects arm32 (ex: hc1/hc2) ---
**Author:** ![jangoetz](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jangoetz](https://syncloud.discourse.group/u/jangoetz)\ **Post date:** [28 November 2022 20:55 UTC](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257/20 "2022-11-28T20:55:56Z")
Thanks a lot. What a great support! [Next page](https://syncloud.discourse.group/t/nextcloud-version-627-folder-structure-no-longer-available/257.md?page=2)