# Nextcloud update failure

**URL:** <https://syncloud.discourse.group/t/nextcloud-update-failure/363>\
**Category:** Existing Apps\
**Tags:** nextcloud\
**Created:** [28 July 2023 13:47 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363 "2023-07-28T13:47:00Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![sttrebo](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@sttrebo](https://syncloud.discourse.group/u/sttrebo)\
**Post date:** [28 July 2023 13:47 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/1 "2023-07-28T13:47:00Z")

</div>

just ran the update to version Nextcloud (version 720). after it was done I tried to log back in and got this error message:

 ![Screenshot 2023-07-28 064231](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/309a9fc1f1f95b89865d933170a55de70666d5df.jpeg)

when i run ‘snap refresh nextcloud’ I get ‘error: unable to contact snap store’

when i run ‘snap run nextcloud.occ status’

- installed: true
- version: 27.0.1.2
- versionstring: 27.0.1
- edition:
- maintenance: false
- needsDbUpgrade: false
- productname: Nextcloud
- extendedSupport: false

any ideas?

---

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [29 July 2023 08:11 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/2 "2023-07-29T08:11:38Z")

</div>

Hi,

What kind of device is this?  
Is it on latest system/installer (Settings - Updates)?  
Can you send logs (Setings - Support)?

---

<div class="post-metadata">

**Author:** ![sttrebo](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@sttrebo](https://syncloud.discourse.group/u/sttrebo)\
**Post date:** [29 July 2023 14:21 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/3 "2023-07-29T14:21:08Z")

</div>

sorry, should have given you more info.  
celeron mini ITX running ‘x64 Syncloud OS [Legacy BIOS]’ image  
latest updates  
log sent

i ran the update on my mirrored (backup) device and the update worked fine.

---

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [29 July 2023 15:16 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/4 "2023-07-29T15:16:56Z")

</div>

Were you on latest Nextcloud before the upgrade?  
Do you still see the error?

From the logs:

```auto
OCP\\\\AppFramework\\\\Db\\\\MultipleObjectsReturnedException: Did not expect more than one result when executing: query \\\"SELECT * FROM `*PREFIX*notifications_settings` WHERE `user_id` = :dcValue1\\\"; \"}","userAgent":"--","version":"27.0.1.2"}

```

Not sure if that is the source of the issue.

What this says?

```auto
snap run nextcloud.occ status

```

And this:

```auto
systemctl status snapd

```

Just in case can you upgrade installer as I just fixed potential issue in it, and then try status command again.

---

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [29 July 2023 15:23 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/5 "2023-07-29T15:23:47Z")

</div>

probably comes from Notifications app, can you remove it?

---

<div class="post-metadata">

**Author:** ![sttrebo](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@sttrebo](https://syncloud.discourse.group/u/sttrebo)\
**Post date:** [29 July 2023 15:35 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/6 "2023-07-29T15:35:24Z")

</div>

upgraded the installer

snap run nextcloud.occ status

- installed: true
- version: 27.0.1.2
- versionstring: 27.0.1
- edition:
- maintenance: false
- needsDbUpgrade: false
- productname: Nextcloud
- extendedSupport: false

systemctl status snapd  
● snapd.service - Snap Daemon  
Loaded: loaded (/lib/systemd/system/snapd.service; enabled; vendor preset: enabled)  
Active: active (running) since Sat 2023-07-29 15:32:34 UTC; 1min 53s ago  
Main PID: 17118 (snapd)  
Tasks: 10 (limit: 4915)  
Memory: 18.6M  
CGroup: /system.slice/snapd.service  
└─17118 /usr/lib/snapd/snapd

Jul 29 15:32:34 syncloud snapd[17118]: overlord.go:277: Acquired state lock file  
Jul 29 15:32:34 syncloud snapd[17118]: patch.go:64: Patching system state level 6 to sublevel 1…  
Jul 29 15:32:34 syncloud snapd[17118]: patch.go:64: Patching system state level 6 to sublevel 2…  
Jul 29 15:32:34 syncloud snapd[17118]: patch.go:64: Patching system state level 6 to sublevel 3…  
Jul 29 15:32:34 syncloud snapd[17118]: daemon.go:247: started snapd/595 (series 16; classic; devmode) debian/10 (amd64) linux/4.19.0-8-amd64.  
Jul 29 15:32:34 syncloud snapd[17118]: daemon.go:340: adjusting startup timeout by 1m15s (pessimistic estimate of 30s plus 5s per snap)  
Jul 29 15:32:34 syncloud systemd[1]: Started Snap Daemon.  
Jul 29 15:32:36 syncloud snapd[17118]: signing key public key id: hIedp1AvrWlcDI4uS\_qjoFLzjKl5enu4G2FYJpgB3Pj-tUzGlTQBxMBsBmi-tnJR  
Jul 29 15:32:36 syncloud snapd[17118]: database.go:800: Syncloud hack: failed signature verification: openpgp: invalid signature: hash tag doesn’t match  
Jul 29 15:32:36 syncloud snapd[17118]: taskrunner.go:299: [change 1779 “Request device serial” task] failed: cannot add “account-key” assertion with primary key clashing with a trusted assertion: [hIe  
lines 1-19/19 (END)

how do i remove the Notifications app?

---

<div class="post-metadata">

**Author:** ![sttrebo](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@sttrebo](https://syncloud.discourse.group/u/sttrebo)\
**Post date:** [29 July 2023 15:46 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/7 "2023-07-29T15:46:30Z")

</div>

sorry, delete my question on how to disable the notifications.

ran ‘snap run nextcloud.occ app:disable notifications’

seemed to fix the problem as i’m back in… thanks

just re-enabled notifications. seems to be working fine now.

---

<div class="post-metadata">

**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\
**Post date:** [29 July 2023 18:24 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/8 "2023-07-29T18:24:30Z")

</div>

I have the same issue with mine too, though to far away to get to it to resolve it until tomorrow at the earliest. But the same error.

---

<div class="post-metadata">

**Author:** ![sttrebo](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@sttrebo](https://syncloud.discourse.group/u/sttrebo)\
**Post date:** [30 July 2023 17:22 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/9 "2023-07-30T17:22:15Z")

</div>

i think i’m still having issues when the notifications app is enabled. the desktop sync client has intermittent issues and when i use Floccus to sync my bookmarks. not sure yet what’s going on there.

---

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [31 July 2023 09:08 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/10 "2023-07-31T09:08:21Z")

</div>

Could you create an issue at [Issues · nextcloud/server · GitHub](https://github.com/nextcloud/server/issues)  
I cannot reproduce this, but I am not a heavy user of Nextcloud I only use Files and Calendar/Contacts.  
While I have notifications app it does not produce any error, why do you need it?

---

<div class="post-metadata">

**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\
**Post date:** [31 July 2023 13:18 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/11 "2023-07-31T13:18:54Z")

</div>

Ok I did some investigating and discovered at least I think that it is TOTP actually conflicting, as i was able to log in with my secondary account that does not have TOTP enabled. Can you test that? It seems my logs now say SABRE failed and not notifications anymore (still not home to disable in person)

---

<div class="post-metadata">

**Author:** ![sttrebo](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@sttrebo](https://syncloud.discourse.group/u/sttrebo)\
**Post date:** [31 July 2023 13:51 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/12 "2023-07-31T13:51:58Z")

</div>

i’m not using TOTP but I wonder if it’s related somehow to notifiactions?

---

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [31 July 2023 14:02 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/13 "2023-07-31T14:02:57Z")

</div>

> [@marxistvegan](#):
>
> still not home to disable in person

If you have openvpn app you could always ssh from the phone, I do it a lot

---

<div class="post-metadata">

**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\
**Post date:** [31 July 2023 15:23 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/14 "2023-07-31T15:23:14Z")

</div>

Yeah though i did not enable the port for it on the router

---

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [31 July 2023 19:49 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/15 "2023-07-31T19:49:03Z")

</div>

> [@marxistvegan](#):
>
> TOTP

Interesting I think more apps you use on Nextcloud more risky the upgrade is as I think apps know too much about Nextcloud. On Syncloud level apps are very independent.

I never used TOTP Nexcloud app instead I use Authenticator on my phone. Probably we could add some independent TOTP app (like this [GitHub - Bubka/2FAuth: A Web app to manage your Two-Factor Authentication (2FA) accounts and generate their security codes](https://github.com/Bubka/2FAuth) for example)

---

<div class="post-metadata">

**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\
**Post date:** [1 August 2023 02:23 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/16 "2023-08-01T02:23:15Z")

</div>

Trying to make sense of this after disabling TOTP and Notifications

```auto
Aug 01 02:21:06 syncloud Nextcloud[28002]: {"reqId":"YqMYYGe2369QAFU01LpX","level":3,"time":"2023-08-01T02:21:06+00:00","remoteAddr":"192.168.1.1","user":"marxistvegan","app":"core","method":"GET","url":"/apps/dashboard/","message":"{\"Exception\":\"OCP\\\\AppFramework\\\\Db\\\\MultipleObjectsReturnedException\",\"Message\":\"Did not expect more than one result when executing: query \\\"SELECT * FROM `*PREFIX*user_status` WHERE `user_id` = :dcValue1\\\"; \",\"Code\":0,\"Trace\":[{\"file\":\"/snap/nextcloud/720/nextcloud/lib/public/AppFramework/Db/QBMapper.php\",\"line\":361,\"function\":\"findOneQuery\",\"class\":\"OCP\\\\AppFramework\\\\Db\\\\QBMapper\",\"type\":\"->\",\"args\":[[\"OC\\\\DB\\\\QueryBuilder\\\\QueryBuilder\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/apps/user_status/lib/Db/UserStatusMapper.php\",\"line\":111,\"function\":\"findEntity\",\"class\":\"OCP\\\\AppFramework\\\\Db\\\\QBMapper\",\"type\":\"->\",\"args\":[[\"OC\\\\DB\\\\QueryBuilder\\\\QueryBuilder\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/apps/user_status/lib/Service/StatusService.php\",\"line\":153,\"function\":\"findByUserId\",\"class\":\"OCA\\\\UserStatus\\\\Db\\\\UserStatusMapper\",\"type\":\"->\",\"args\":[\"marxistvegan\"]},{\"file\":\"/snap/nextcloud/720/nextcloud/apps/user_status/lib/Service/JSDataService.php\",\"line\":60,\"function\":\"findByUserId\",\"class\":\"OCA\\\\UserStatus\\\\Service\\\\StatusService\",\"type\":\"->\",\"args\":[\"marxistvegan\"]},{\"function\":\"jsonSerialize\",\"class\":\"OCA\\\\UserStatus\\\\Service\\\\JSDataService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/InitialStateService.php\",\"line\":68,\"function\":\"json_encode\",\"args\":[[\"OCA\\\\UserStatus\\\\Service\\\\JSDataService\"],4194304]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/InitialStateService.php\",\"line\":92,\"function\":\"provideInitialState\",\"class\":\"OC\\\\InitialStateService\",\"type\":\"->\",\"args\":[\"user_status\",\"status\",[\"OCA\\\\UserStatus\\\\Service\\\\JSDataService\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/InitialStateService.php\",\"line\":143,\"function\":\"invokeLazyStateCallbacks\",\"class\":\"OC\\\\InitialStateService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/TemplateLayout.php\",\"line\":295,\"function\":\"getInitialStates\",\"class\":\"OC\\\\InitialStateService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/legacy/OC_Template.php\",\"line\":182,\"function\":\"__construct\",\"class\":\"OC\\\\TemplateLayout\",\"type\":\"->\",\"args\":[\"error\",\"\"]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/Template/Base.php\",\"line\":132,\"function\":\"fetchPage\",\"class\":\"OC_Template\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/legacy/OC_Template.php\",\"line\":331,\"function\":\"printPage\",\"class\":\"OC\\\\Template\\\\Base\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/index.php\",\"line\":74,\"function\":\"printExceptionErrorPage\",\"class\":\"OC_Template\",\"type\":\"::\",\"args\":[[\"OCP\\\\AppFramework\\\\Db\\\\MultipleObjectsReturnedException\"],500]}],\"File\":\"/snap/nextcloud/720/nextcloud/lib/public/AppFramework/Db/QBMapper.php\",\"Line\":292,\"CustomMessage\":\"--\"}","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/115.0","version":"27.0.1.2"}

Aug 01 02:21:06 syncloud Nextcloud[28002]: {"reqId":"YqMYYGe2369QAFU01LpX","level":3,"time":"2023-08-01T02:21:06+00:00","remoteAddr":"192.168.1.1","user":"marxistvegan","app":"core","method":"GET","url":"/apps/dashboard/","message":"{\"Exception\":\"OCP\\\\AppFramework\\\\Db\\\\MultipleObjectsReturnedException\",\"Message\":\"Did not expect more than one result when executing: query \\\"SELECT * FROM `*PREFIX*user_status` WHERE `user_id` = :dcValue1\\\"; \",\"Code\":0,\"Trace\":[{\"file\":\"/snap/nextcloud/720/nextcloud/lib/public/AppFramework/Db/QBMapper.php\",\"line\":361,\"function\":\"findOneQuery\",\"class\":\"OCP\\\\AppFramework\\\\Db\\\\QBMapper\",\"type\":\"->\",\"args\":[[\"OC\\\\DB\\\\QueryBuilder\\\\QueryBuilder\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/apps/user_status/lib/Db/UserStatusMapper.php\",\"line\":111,\"function\":\"findEntity\",\"class\":\"OCP\\\\AppFramework\\\\Db\\\\QBMapper\",\"type\":\"->\",\"args\":[[\"OC\\\\DB\\\\QueryBuilder\\\\QueryBuilder\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/apps/user_status/lib/Service/StatusService.php\",\"line\":153,\"function\":\"findByUserId\",\"class\":\"OCA\\\\UserStatus\\\\Db\\\\UserStatusMapper\",\"type\":\"->\",\"args\":[\"marxistvegan\"]},{\"file\":\"/snap/nextcloud/720/nextcloud/apps/user_status/lib/Service/JSDataService.php\",\"line\":60,\"function\":\"findByUserId\",\"class\":\"OCA\\\\UserStatus\\\\Service\\\\StatusService\",\"type\":\"->\",\"args\":[\"marxistvegan\"]},{\"function\":\"jsonSerialize\",\"class\":\"OCA\\\\UserStatus\\\\Service\\\\JSDataService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/InitialStateService.php\",\"line\":68,\"function\":\"json_encode\",\"args\":[[\"OCA\\\\UserStatus\\\\Service\\\\JSDataService\"],4194304]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/InitialStateService.php\",\"line\":92,\"function\":\"provideInitialState\",\"class\":\"OC\\\\InitialStateService\",\"type\":\"->\",\"args\":[\"user_status\",\"status\",[\"OCA\\\\UserStatus\\\\Service\\\\JSDataService\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/InitialStateService.php\",\"line\":143,\"function\":\"invokeLazyStateCallbacks\",\"class\":\"OC\\\\InitialStateService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/TemplateLayout.php\",\"line\":295,\"function\":\"getInitialStates\",\"class\":\"OC\\\\InitialStateService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/legacy/OC_Template.php\",\"line\":182,\"function\":\"__construct\",\"class\":\"OC\\\\TemplateLayout\",\"type\":\"->\",\"args\":[\"user\",\"dashboard\"]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/public/AppFramework/Http/TemplateResponse.php\",\"line\":213,\"function\":\"fetchPage\",\"class\":\"OC_Template\",\"type\":\"->\",\"args\":[[\"#app-dashboard\",null]]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/AppFramework/Http/Dispatcher.php\",\"line\":182,\"function\":\"render\",\"class\":\"OCP\\\\AppFramework\\\\Http\\\\TemplateResponse\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/AppFramework/App.php\",\"line\":183,\"function\":\"dispatch\",\"class\":\"OC\\\\AppFramework\\\\Http\\\\Dispatcher\",\"type\":\"->\",\"args\":[[\"OCA\\\\Dashboard\\\\Controller\\\\DashboardController\"],\"index\"]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/Route/Router.php\",\"line\":315,\"function\":\"main\",\"class\":\"OC\\\\AppFramework\\\\App\",\"type\":\"::\",\"args\":[\"OCA\\\\Dashboard\\\\Controller\\\\DashboardController\",\"index\",[\"OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer\"],[\"dashboard.dashboard.index\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/base.php\",\"line\":1071,\"function\":\"match\",\"class\":\"OC\\\\Route\\\\Router\",\"type\":\"->\",\"args\":[\"/apps/dashboard/\"]},{\"file\":\"/snap/nextcloud/720/nextcloud/index.php\",\"line\":36,\"function\":\"handleRequest\",\"class\":\"OC\",\"type\":\"::\",\"args\":[]}],\"File\":\"/snap/nextcloud/720/nextcloud/lib/public/AppFramework/Db/QBMapper.php\",\"Line\":292,\"CustomMessage\":\"--\"}","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/115.0","version":"27.0.1.2"}

Aug 01 02:21:06 syncloud Nextcloud[28002]: {"reqId":"YqMYYGe2369QAFU01LpX","level":3,"time":"2023-08-01T02:21:06+00:00","remoteAddr":"192.168.1.1","user":"marxistvegan","app":"index","method":"GET","url":"/apps/dashboard/","message":"{\"Exception\":\"OCP\\\\AppFramework\\\\Db\\\\MultipleObjectsReturnedException\",\"Message\":\"Did not expect more than one result when executing: query \\\"SELECT * FROM `*PREFIX*user_status` WHERE `user_id` = :dcValue1\\\"; \",\"Code\":0,\"Trace\":[{\"file\":\"/snap/nextcloud/720/nextcloud/lib/public/AppFramework/Db/QBMapper.php\",\"line\":361,\"function\":\"findOneQuery\",\"class\":\"OCP\\\\AppFramework\\\\Db\\\\QBMapper\",\"type\":\"->\",\"args\":[[\"OC\\\\DB\\\\QueryBuilder\\\\QueryBuilder\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/apps/user_status/lib/Db/UserStatusMapper.php\",\"line\":111,\"function\":\"findEntity\",\"class\":\"OCP\\\\AppFramework\\\\Db\\\\QBMapper\",\"type\":\"->\",\"args\":[[\"OC\\\\DB\\\\QueryBuilder\\\\QueryBuilder\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/apps/user_status/lib/Service/StatusService.php\",\"line\":153,\"function\":\"findByUserId\",\"class\":\"OCA\\\\UserStatus\\\\Db\\\\UserStatusMapper\",\"type\":\"->\",\"args\":[\"marxistvegan\"]},{\"file\":\"/snap/nextcloud/720/nextcloud/apps/user_status/lib/Service/JSDataService.php\",\"line\":60,\"function\":\"findByUserId\",\"class\":\"OCA\\\\UserStatus\\\\Service\\\\StatusService\",\"type\":\"->\",\"args\":[\"marxistvegan\"]},{\"function\":\"jsonSerialize\",\"class\":\"OCA\\\\UserStatus\\\\Service\\\\JSDataService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/InitialStateService.php\",\"line\":68,\"function\":\"json_encode\",\"args\":[[\"OCA\\\\UserStatus\\\\Service\\\\JSDataService\"],4194304]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/InitialStateService.php\",\"line\":92,\"function\":\"provideInitialState\",\"class\":\"OC\\\\InitialStateService\",\"type\":\"->\",\"args\":[\"user_status\",\"status\",[\"OCA\\\\UserStatus\\\\Service\\\\JSDataService\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/InitialStateService.php\",\"line\":143,\"function\":\"invokeLazyStateCallbacks\",\"class\":\"OC\\\\InitialStateService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/TemplateLayout.php\",\"line\":295,\"function\":\"getInitialStates\",\"class\":\"OC\\\\InitialStateService\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/legacy/OC_Template.php\",\"line\":182,\"function\":\"__construct\",\"class\":\"OC\\\\TemplateLayout\",\"type\":\"->\",\"args\":[\"user\",\"dashboard\"]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/public/AppFramework/Http/TemplateResponse.php\",\"line\":213,\"function\":\"fetchPage\",\"class\":\"OC_Template\",\"type\":\"->\",\"args\":[[\"#app-dashboard\",null]]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/AppFramework/Http/Dispatcher.php\",\"line\":182,\"function\":\"render\",\"class\":\"OCP\\\\AppFramework\\\\Http\\\\TemplateResponse\",\"type\":\"->\",\"args\":[]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/AppFramework/App.php\",\"line\":183,\"function\":\"dispatch\",\"class\":\"OC\\\\AppFramework\\\\Http\\\\Dispatcher\",\"type\":\"->\",\"args\":[[\"OCA\\\\Dashboard\\\\Controller\\\\DashboardController\"],\"index\"]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/private/Route/Router.php\",\"line\":315,\"function\":\"main\",\"class\":\"OC\\\\AppFramework\\\\App\",\"type\":\"::\",\"args\":[\"OCA\\\\Dashboard\\\\Controller\\\\DashboardController\",\"index\",[\"OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer\"],[\"dashboard.dashboard.index\"]]},{\"file\":\"/snap/nextcloud/720/nextcloud/lib/base.php\",\"line\":1071,\"function\":\"match\",\"class\":\"OC\\\\Route\\\\Router\",\"type\":\"->\",\"args\":[\"/apps/dashboard/\"]},{\"file\":\"/snap/nextcloud/720/nextcloud/index.php\",\"line\":36,\"function\":\"handleRequest\",\"class\":\"OC\",\"type\":\"::\",\"args\":[]}],\"File\":\"/snap/nextcloud/720/nextcloud/lib/public/AppFramework/Db/QBMapper.php\",\"Line\":292,\"CustomMessage\":\"--\"}","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/115.0","version":"27.0.1.2"}

```

---

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [1 August 2023 06:57 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/17 "2023-08-01T06:57:29Z")

</div>

Now it is user\_status.

Can you show apps you have?

```auto
snap run nextcloud.occ app:list

```

Also try to update all apps

```auto
snap run nextcloud.occ app:update --all

```

If that does not help try to disable user\_status for now

```auto
snap run nextcloud.occ app:disable user_status

```

---

<div class="post-metadata">

**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\
**Post date:** [1 August 2023 10:00 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/18 "2023-08-01T10:00:04Z")

</div>

yep

```auto
root@syncloud:~/snap/nextcloud# snap run nextcloud.occ app:list
Enabled:
  - activity: 2.19.0
  - bruteforcesettings: 2.7.0
  - calendar: 4.4.3
  - cloud_federation_api: 1.10.0
  - comments: 1.17.0
  - contacts: 5.3.2
  - contactsinteraction: 1.8.0
  - dashboard: 7.7.0
  - dav: 1.27.0
  - deck: 1.10.0
  - federatedfilesharing: 1.17.0
  - federation: 1.17.0
  - files: 1.22.0
  - files_pdfviewer: 2.8.0
  - files_rightclick: 1.6.0
  - files_sharing: 1.19.0
  - files_trashbin: 1.17.0
  - files_versions: 1.20.0
  - firstrunwizard: 2.16.0
  - gpoddersync: 3.8.1
  - integration_google: 2.0.2
  - integration_mastodon: 2.0.2
  - integration_openai: 1.0.11
  - integration_twitter: 1.0.6
  - logreader: 2.12.0
  - lookup_server_connector: 1.15.0
  - mail: 3.2.5
  - memories: 5.2.1
  - news: 22.0.0
  - nextcloud_announcements: 1.16.0
  - notes: 4.8.1
  - oauth2: 1.15.1
  - password_policy: 1.17.0
  - photos: 2.3.0
  - previewgenerator: 5.3.0
  - privacy: 1.11.0
  - provisioning_api: 1.17.0
  - recognize: 4.3.0
  - recommendations: 1.6.0
  - related_resources: 1.2.0
  - richdocuments: 8.1.0
  - richdocumentscode: 23.5.104
  - serverinfo: 1.17.0
  - settings: 1.9.0
  - sharebymail: 1.17.0
  - spreed: 17.0.3
  - support: 1.10.0
  - survey_client: 1.15.0
  - systemtags: 1.17.0
  - tasks: 0.15.0
  - text: 3.8.0
  - theming: 2.2.0
  - twofactor_backupcodes: 1.16.0
  - user_ldap: 1.17.0
  - user_status: 1.7.0
  - viewer: 2.1.0
  - weather_status: 1.7.0
  - workflowengine: 2.9.0
Disabled:
  - admin_audit: 1.17.0
  - circles: 27.0.1 (installed 25.0.0)
  - encryption: 2.15.0
  - files_external: 1.19.0
  - notifications: 2.15.0 (installed 2.15.0)
  - suspicious_login: 5.0.0 (installed 4.4.0)
  - twofactor_totp: 9.0.0 (installed 9.0.0)

```

---

<div class="post-metadata">

**Author:** ![marxistvegan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/marxistvegan/32/22_2.png) [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\
**Post date:** [1 August 2023 10:03 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/19 "2023-08-01T10:03:27Z")

</div>

> [@boris](#):
>
> If that does not help try to disable user\_status for now
> 
> ```auto
> snap run nextcloud.occ app:disable user_status
> 
> ```

Disabling user\_status did get me back into the web ui, so it is functional for the moment. What is the thought here on why it is giving an issue?

---

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [1 August 2023 10:52 UTC](https://syncloud.discourse.group/t/nextcloud-update-failure/363/20 "2023-08-01T10:52:05Z")

</div>

did you upgrade apps before disabling?  
try enabling again (this helped with notifications somehow)

not clear what is happening, we do the following during the upgrade:

```auto
        self.occ.run('maintenance:mode --on')
        try:
            self.occ.run('upgrade')
            self.occ.run('app:update --all')
        except CalledProcessError as e:
            self.log.warn('unable to upgrade')
            self.log.warn(e.output.decode())

        self.occ.run('maintenance:mode --off')
        self.occ.run('db:add-missing-indices')
        self.occ.run('db:add-missing-columns')

```

probably something happened during the upgrade, then logs should show `unable to upgrade`

Probably I should not swallow errors during the upgrade these days as upgrades are properly transactional now and if I allow upgrade to fail it will automatically rollback to the last working version.

[Next page](https://syncloud.discourse.group/t/nextcloud-update-failure/363.md?page=2)