# Error: Refused Connection - Access to Syncloud failed **URL:** \ **Category:** Access Issues\ **Created:** [8 September 2023 15:17 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376 "2023-09-08T15:17:00Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Lomax](https://avatars.discourse-cdn.com/v4/letter/l/ecae2f/32.png) [@Lomax](https://syncloud.discourse.group/u/Lomax)\ **Post date:** [8 September 2023 15:17 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/1 "2023-09-08T15:17:00Z")
Suddenly the access to my syncloud device ist not possible anymore. Browser said: ERR\_CONNECTION\_REFUSED I didn´t change any settings. The only access is possible over SSH. What is to do? ---
**Author:** ![Lomax](https://avatars.discourse-cdn.com/v4/letter/l/ecae2f/32.png) [@Lomax](https://syncloud.discourse.group/u/Lomax)\ **Post date:** [8 September 2023 17:12 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/2 "2023-09-08T17:12:27Z")
is there any command to send you the logs? anyway: reboot does not work ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [8 September 2023 17:41 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/3 "2023-09-08T17:41:30Z")
Can you open it in a browser by IP address from you local network? ---
**Author:** ![Lomax](https://avatars.discourse-cdn.com/v4/letter/l/ecae2f/32.png) [@Lomax](https://syncloud.discourse.group/u/Lomax)\ **Post date:** [8 September 2023 17:56 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/4 "2023-09-08T17:56:19Z")
no, same error message ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [8 September 2023 18:22 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/5 "2023-09-08T18:22:16Z")
Ok if you have ssh, can you these command and show the output: ```auto df -h systemctl --no-legend --no-pager status snap.platform.* ``` ---
**Author:** ![Lomax](https://avatars.discourse-cdn.com/v4/letter/l/ecae2f/32.png) [@Lomax](https://syncloud.discourse.group/u/Lomax)\ **Post date:** [8 September 2023 18:26 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/6 "2023-09-08T18:26:09Z")
![image](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/6bfe947e70797e7d691c0b55f42bb53d22d5b687.png) ![image](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/9a92fbfaf160c1c9127b91f93d266af2b1f93a36.png) ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [8 September 2023 19:22 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/7 "2023-09-08T19:22:25Z")
```auto snap run platform.cli ipv4 ``` Also try https://[ip from the above] in a browser and send a screenshot please ---
**Author:** ![Lomax](https://avatars.discourse-cdn.com/v4/letter/l/ecae2f/32.png) [@Lomax](https://syncloud.discourse.group/u/Lomax)\ **Post date:** [8 September 2023 19:32 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/8 "2023-09-08T19:32:32Z")
“https” with ip above (same as the ip from local network) works but with security error “not safe”. so should i update installer first (from 588 to 595) ? ---
**Author:** ![Lomax](https://avatars.discourse-cdn.com/v4/letter/l/ecae2f/32.png) [@Lomax](https://syncloud.discourse.group/u/Lomax)\ **Post date:** [8 September 2023 19:37 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/9 "2023-09-08T19:37:27Z")
ok, i see in “access” the wrong ip - so i think, my provider gave me a new ip adress… i type new ip and now i will wait, if it works… additionally i send you logs ---
**Author:** ![Lomax](https://avatars.discourse-cdn.com/v4/letter/l/ecae2f/32.png) [@Lomax](https://syncloud.discourse.group/u/Lomax)\ **Post date:** [8 September 2023 19:43 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/10 "2023-09-08T19:43:54Z")
now it works! thx for help - but this was the first time, syncloud crashes because of ip change in local network. earlier i got access to syncloud over “http” when ip is changing - now “https” is necessary - good to know! ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [10 September 2023 19:49 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/11 "2023-09-10T19:49:36Z")
Glad that works, yes it is https only now. Also when you save external access do you check auto ip or not? IP changes in that mode should be handled automatically. ---
**Author:** ![Lomax](https://avatars.discourse-cdn.com/v4/letter/l/ecae2f/32.png) [@Lomax](https://syncloud.discourse.group/u/Lomax)\ **Post date:** [10 September 2023 20:08 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/12 "2023-09-10T20:08:56Z")
no, i dont check “detect ip” because in my case it do not work because my router do not support IPv6 ☹ ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [10 September 2023 20:49 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/13 "2023-09-10T20:49:50Z")
In that case you can disable ipv6 on access page and still do auto detect ip (ipv4 feature), can you try that? Make sure you update installer and system in Settings - Updates first. ---
**Author:** ![Lomax](https://avatars.discourse-cdn.com/v4/letter/l/ecae2f/32.png) [@Lomax](https://syncloud.discourse.group/u/Lomax)\ **Post date:** [11 September 2023 20:27 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/14 "2023-09-11T20:27:54Z")
ok - seems it works. is this option new? i tried to solve this problem in the beginning of 2022 so i had to type ip adress manually thy anyway! 🙂 ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [11 September 2023 20:52 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376/15 "2023-09-11T20:52:06Z")
This one is actually a very recent fix for the case where ipv4 and ipv6 are available at the same time proper dual stack, I do not have it yet so I rely on users to report issues.