# Deactivating a domain

**URL:** <https://syncloud.discourse.group/t/deactivating-a-domain/263>\
**Category:** Access Issues\
**Created:** [28 November 2022 20:07 UTC](https://syncloud.discourse.group/t/deactivating-a-domain/263 "2022-11-28T20:07:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sethdm](https://avatars.discourse-cdn.com/v4/letter/s/dc4da7/32.png) [@sethdm](https://syncloud.discourse.group/u/sethdm)\
**Post date:** [28 November 2022 20:07 UTC](https://syncloud.discourse.group/t/deactivating-a-domain/263/1 "2022-11-28T20:07:33Z")

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Is there a command or something to deactivate a domain? I created a custom domain via premium subscription, then wanted to change the name of the original one / get rid of the old one and create a new one. But after activating my device on a new domain i still can’t deactivate the old one. Clicking the ‘deactivate’ button is producing the warning popup but nothing happens.

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**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [28 November 2022 21:33 UTC](https://syncloud.discourse.group/t/deactivating-a-domain/263/2 "2022-11-28T21:33:34Z")

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Sorry for inconvenience, domains without a successful certificate retrieval (wrong domain you do not own for example) cannot be removed, just fixed manually your domain as a proper fix is coming tomorrow.

Could you try removing it again and let me know here?

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**Author:** ![sethdm](https://avatars.discourse-cdn.com/v4/letter/s/dc4da7/32.png) [@sethdm](https://syncloud.discourse.group/u/sethdm)\
**Post date:** [29 November 2022 01:36 UTC](https://syncloud.discourse.group/t/deactivating-a-domain/263/3 "2022-11-29T01:36:22Z")

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Sounds good- yes, it works now. thanks