# Can't install Rocket.chat **URL:** \ **Category:** Existing Apps\ **Tags:** rocketchat\ **Created:** [20 February 2025 06:02 UTC](https://syncloud.discourse.group/t/cant-install-rocket-chat/559 "2025-02-20T06:02:34Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Dan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/dan/32/138_2.png) [@Dan](https://syncloud.discourse.group/u/Dan)\ **Post date:** [20 February 2025 06:02 UTC](https://syncloud.discourse.group/t/cant-install-rocket-chat/559/1 "2025-02-20T06:02:34Z")
Having issues installing rocket.chat. After clicking install and loads for a while and reverts back to it’s un-installed state. > **Logs** > > Feb 20 05:04:48 Syncloud platform.backend[2743]: info cli/executor.go:23 execute {“cmd”: “/usr/bin/journalctl -n 1000 --no-pager”} > > Feb 20 05:04:48 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/logs > > Feb 20 05:04:42 Syncloud gogs.server[21833]: 2025/02/20 05:04:42 [TRACE] Doing: MirrorUpdate > > Feb 20 05:04:20 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:04:20 +0000] “GET /rest/app?app\_id=rocketchat HTTP/2.0” 200 259 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:04:19 Syncloud platform.backend[2743]: info snap/server.go:219 find {“query”: “rocketchat”} > > Feb 20 05:04:19 Syncloud platform.backend[2743]: info snap/server.go:245 find in store > > Feb 20 05:04:19 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/app?app\_id=rocketchat > > Feb 20 05:04:19 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:04:19 +0000] “GET /rest/installer/status HTTP/2.0” 200 58 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:04:19 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:04:19 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:04:17 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:04:17 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:04:16 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:04:16 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:04:16 Syncloud systemd[1]: /lib/systemd/system/fancontrol.service:9: PIDFile= references path below legacy directory /var/run/, updating /var/run/fancontrol.pid → /run/fancontrol.pid; please update the unit file accordingly. > > Feb 20 05:04:16 Syncloud systemd[1]: Reloading. > > Feb 20 05:04:15 Syncloud systemd[1]: snap-rocketchat-653.mount: Succeeded. > > Feb 20 05:04:14 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:04:14 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:04:09 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:04:09 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:04:09 Syncloud systemd[1]: /lib/systemd/system/fancontrol.service:9: PIDFile= references path below legacy directory /var/run/, updating /var/run/fancontrol.pid → /run/fancontrol.pid; please update the unit file accordingly. > > Feb 20 05:04:09 Syncloud systemd[1]: Reloading. > > Feb 20 05:04:09 Syncloud snapd[444]: services.go:1111: RemoveSnapServices - disabling snap.rocketchat.server.service > > Feb 20 05:04:09 Syncloud snapd[444]: services.go:1111: RemoveSnapServices - disabling snap.rocketchat.mongodb.service > > Feb 20 05:04:07 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:04:07 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:04:06 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:04:06 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:04:04 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:04:04 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:04:02 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:04:02 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:04:00 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:04:00 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:04:00 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:04:00 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:59 Syncloud systemd[1]: Stopped Service for snap application rocketchat.server. > > Feb 20 05:03:59 Syncloud systemd[1]: snap.rocketchat.server.service: Succeeded. > > Feb 20 05:03:59 Syncloud systemd[1]: snap.rocketchat.server.service: Main process exited, code=killed, status=15/TERM > > Feb 20 05:03:59 Syncloud systemd[1]: Stopping Service for snap application rocketchat.server… > > Feb 20 05:03:58 Syncloud rocketchat.server[8341]: waiting for snap configure 57/100 (current: , next 653) > > Feb 20 05:03:58 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:58 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:58 Syncloud systemd[1]: snap.rocketchat.hook.configure.1928322d-9a60-4f14-ae04-54119d582be8.scope: Succeeded. > > Feb 20 05:03:58 Syncloud snapd[444]: ----- > > Feb 20 05:03:58 Syncloud snapd[444]: init failed after 10 attempts > > Feb 20 05:03:58 Syncloud snapd[444]: Error: init failed after 10 attempts > > Feb 20 05:03:58 Syncloud snapd[444]: /usr/local/go/src/runtime/proc.go:250 > > Feb 20 05:03:58 Syncloud snapd[444]: runtime.main > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/cmd/configure/main.go:21 > > Feb 20 05:03:58 Syncloud snapd[444]: main.main > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:992 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).Execute](http://github.com/spf13/cobra.(*Command).Execute) > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:1068 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).ExecuteC](http://github.com/spf13/cobra.(*Command).ExecuteC) > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:940 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).execute](http://github.com/spf13/cobra.(*Command).execute) > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/cmd/configure/main.go:17 > > Feb 20 05:03:58 Syncloud snapd[444]: main.main.func1 > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/installer.go:97 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Installer).Configure > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/installer.go:126 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Installer).Initialize > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/database.go:59 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Database).Init > > Feb 20 05:03:58 Syncloud snapd[444]: error installer/database.go:59 init failed {“error”: “exit status 1”, “attempt”: 10} > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:25 > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:25 MongoNetworkError: connect ECONNREFUSED 127.0.0.1:27017, connect ECONNREFUSED ::1:27017 > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:23 command output > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:21 executing {“cmd”: “/snap/rocketchat/current/bin/mongo-init.sh”} > > Feb 20 05:03:58 Syncloud snapd[444]: /usr/local/go/src/runtime/proc.go:250 > > Feb 20 05:03:58 Syncloud snapd[444]: runtime.main > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/cmd/configure/main.go:21 > > Feb 20 05:03:58 Syncloud snapd[444]: main.main > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:992 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).Execute](http://github.com/spf13/cobra.(*Command).Execute) > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:1068 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).ExecuteC](http://github.com/spf13/cobra.(*Command).ExecuteC) > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:940 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).execute](http://github.com/spf13/cobra.(*Command).execute) > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/cmd/configure/main.go:17 > > Feb 20 05:03:58 Syncloud snapd[444]: main.main.func1 > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/installer.go:97 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Installer).Configure > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/installer.go:126 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Installer).Initialize > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/database.go:59 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Database).Init > > Feb 20 05:03:58 Syncloud snapd[444]: error installer/database.go:59 init failed {“error”: “exit status 1”, “attempt”: 9} > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:25 > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:25 MongoNetworkError: connect ECONNREFUSED 127.0.0.1:27017, connect ECONNREFUSED ::1:27017 > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:23 command output > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:21 executing {“cmd”: “/snap/rocketchat/current/bin/mongo-init.sh”} > > Feb 20 05:03:58 Syncloud snapd[444]: /usr/local/go/src/runtime/proc.go:250 > > Feb 20 05:03:58 Syncloud snapd[444]: runtime.main > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/cmd/configure/main.go:21 > > Feb 20 05:03:58 Syncloud snapd[444]: main.main > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:992 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).Execute](http://github.com/spf13/cobra.(*Command).Execute) > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:1068 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).ExecuteC](http://github.com/spf13/cobra.(*Command).ExecuteC) > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:940 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).execute](http://github.com/spf13/cobra.(*Command).execute) > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/cmd/configure/main.go:17 > > Feb 20 05:03:58 Syncloud snapd[444]: main.main.func1 > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/installer.go:97 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Installer).Configure > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/installer.go:126 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Installer).Initialize > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/database.go:59 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Database).Init > > Feb 20 05:03:58 Syncloud snapd[444]: error installer/database.go:59 init failed {“error”: “exit status 1”, “attempt”: 8} > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:25 > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:25 MongoNetworkError: connect ECONNREFUSED 127.0.0.1:27017, connect ECONNREFUSED ::1:27017 > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:23 command output > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:21 executing {“cmd”: “/snap/rocketchat/current/bin/mongo-init.sh”} > > Feb 20 05:03:58 Syncloud snapd[444]: /usr/local/go/src/runtime/proc.go:250 > > Feb 20 05:03:58 Syncloud snapd[444]: runtime.main > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/cmd/configure/main.go:21 > > Feb 20 05:03:58 Syncloud snapd[444]: main.main > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:992 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).Execute](http://github.com/spf13/cobra.(*Command).Execute) > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:1068 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).ExecuteC](http://github.com/spf13/cobra.(*Command).ExecuteC) > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:940 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).execute](http://github.com/spf13/cobra.(*Command).execute) > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/cmd/configure/main.go:17 > > Feb 20 05:03:58 Syncloud snapd[444]: main.main.func1 > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/installer.go:97 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Installer).Configure > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/installer.go:126 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Installer).Initialize > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/installer/database.go:59 > > Feb 20 05:03:58 Syncloud snapd[444]: hooks/installer.(\*Database).Init > > Feb 20 05:03:58 Syncloud snapd[444]: error installer/database.go:59 init failed {“error”: “exit status 1”, “attempt”: 7} > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:25 > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:25 MongoNetworkError: connect ECONNREFUSED 127.0.0.1:27017, connect ECONNREFUSED ::1:27017 > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:23 command output > > Feb 20 05:03:58 Syncloud snapd[444]: info installer/executor.go:21 executing {“cmd”: “/snap/rocketchat/current/bin/mongo-init.sh”} > > Feb 20 05:03:58 Syncloud snapd[444]: /usr/local/go/src/runtime/proc.go:250 > > Feb 20 05:03:58 Syncloud snapd[444]: runtime.main > > Feb 20 05:03:58 Syncloud snapd[444]: /drone/src/cli/cmd/configure/main.go:21 > > Feb 20 05:03:58 Syncloud snapd[444]: main.main > > Feb 20 05:03:58 Syncloud snapd[444]: /go/pkg/mod/github.com/spf13/cobra@v1.7.0/command.go:992 > > Feb 20 05:03:58 Syncloud snapd[444]: [github.com/spf13/cobra.(\*Command).Execute](http://github.com/spf13/cobra.(*Command).Execute) > > Feb 20 05:03:58 Syncloud snapd[444]: ----- > > Feb 20 05:03:58 Syncloud snapd[444]: taskrunner.go:299: [change 468 “Run configure hook of "rocketchat" snap if present” task] failed: run hook “configure”: > > Feb 20 05:03:58 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:58 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:58 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:58 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:56 Syncloud rocketchat.server[8341]: waiting for snap configure 56/100 (current: , next 653) > > Feb 20 05:03:56 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:56 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:56 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:56 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:56 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:56 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:54 Syncloud rocketchat.server[8341]: waiting for snap configure 55/100 (current: , next 653) > > Feb 20 05:03:54 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:54 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:53 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:53 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:53 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:53 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:52 Syncloud rocketchat.server[8341]: waiting for snap configure 54/100 (current: , next 653) > > Feb 20 05:03:52 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:52 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:51 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:51 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:51 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:51 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:50 Syncloud rocketchat.server[8341]: waiting for snap configure 53/100 (current: , next 653) > > Feb 20 05:03:50 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:50 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:49 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:49 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:49 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:49 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:48 Syncloud rocketchat.server[8341]: waiting for snap configure 52/100 (current: , next 653) > > Feb 20 05:03:48 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:48 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:47 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:47 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:47 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:47 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:46 Syncloud rocketchat.server[8341]: waiting for snap configure 51/100 (current: , next 653) > > Feb 20 05:03:46 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:46 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:45 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:45 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:45 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:45 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:44 Syncloud rocketchat.server[8341]: waiting for snap configure 50/100 (current: , next 653) > > Feb 20 05:03:44 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:44 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:43 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:43 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:43 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:43 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:42 Syncloud rocketchat.server[8341]: waiting for snap configure 49/100 (current: , next 653) > > Feb 20 05:03:42 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:42 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:41 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:41 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:41 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:41 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:40 Syncloud rocketchat.server[8341]: waiting for snap configure 48/100 (current: , next 653) > > Feb 20 05:03:40 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:40 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:39 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:39 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:39 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:39 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:38 Syncloud rocketchat.server[8341]: waiting for snap configure 47/100 (current: , next 653) > > Feb 20 05:03:38 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:38 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:37 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:37 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:37 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:37 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:36 Syncloud rocketchat.server[8341]: waiting for snap configure 46/100 (current: , next 653) > > Feb 20 05:03:36 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:36 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:35 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:35 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:35 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:35 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:34 Syncloud rocketchat.server[8341]: waiting for snap configure 45/100 (current: , next 653) > > Feb 20 05:03:34 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:34 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:33 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:33 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:33 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:33 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:32 Syncloud rocketchat.server[8341]: waiting for snap configure 44/100 (current: , next 653) > > Feb 20 05:03:32 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:32 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:31 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:31 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:31 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:31 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:30 Syncloud rocketchat.server[8341]: waiting for snap configure 43/100 (current: , next 653) > > Feb 20 05:03:30 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:30 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:29 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:29 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:29 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:29 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:28 Syncloud rocketchat.server[8341]: waiting for snap configure 42/100 (current: , next 653) > > Feb 20 05:03:28 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:28 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:27 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:27 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:27 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:27 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:26 Syncloud rocketchat.server[8341]: waiting for snap configure 41/100 (current: , next 653) > > Feb 20 05:03:26 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:26 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:25 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:25 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:25 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:25 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:24 Syncloud rocketchat.server[8341]: waiting for snap configure 40/100 (current: , next 653) > > Feb 20 05:03:24 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:24 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:22 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:22 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:22 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:22 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:22 Syncloud rocketchat.server[8341]: waiting for snap configure 39/100 (current: , next 653) > > Feb 20 05:03:22 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:22 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:20 Syncloud nginx[2859]: syncloud nginx: [IPv6 Address] - - [20/Feb/2025:05:03:20 +0000] “GET /rest/installer/status HTTP/2.0” 200 149 “https://[my domain]/app?id=rocketchat” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:135.0) Gecko/20100101 Firefox/135.0” > > Feb 20 05:03:20 Syncloud platform.backend[2743]: info snap/changes\_client.go:27 snap changes > > Feb 20 05:03:20 Syncloud platform.backend[2743]: info rest/middleware.go:71 GET: /rest/installer/status > > Feb 20 05:03:20 Syncloud rocketchat.server[8341]: waiting for snap configure 38/100 (current: , next 653) > > Feb 20 05:03:20 Syncloud rocketchat.server[8341]: cat: /var/snap/rocketchat/current/version: No such file or directory > > Feb 20 05:03:20 Syncloud rocketchat.server[8341]: diff: /var/snap/rocketchat/current/version: No such file or directory ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [20 February 2025 11:20 UTC](https://syncloud.discourse.group/t/cant-install-rocket-chat/559/2 "2025-02-20T11:20:00Z")
I think mongo needs avx cpu support, can you run this: ```auto grep -o 'avx[^]*' /proc/cpuinfo ``` ---
**Author:** ![Dan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/dan/32/138_2.png) [@Dan](https://syncloud.discourse.group/u/Dan)\ **Post date:** [20 February 2025 12:47 UTC](https://syncloud.discourse.group/t/cant-install-rocket-chat/559/3 "2025-02-20T12:47:03Z")
Im getting nothing. I made sure grep was installed by running it without arguments > **Summary** > > root@Syncloud:~# grep -o ‘avx[^]_’ /proc/cpuinfo > root@Syncloud:~# grep -o 'avx[^]_’ /proc/cpuinfo > root@Syncloud:~# grep > Usage: grep [OPTION]… PATTERNS [FILE]… > Try ‘grep --help’ for more information. > root@Syncloud:~# grep -o > Usage: grep [OPTION]… PATTERNS [FILE]… > Try ‘grep --help’ for more information. > root@Syncloud:~# grep -o ‘avx[^]\*’ /proc/cpuinfo > root@Syncloud:~# ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [20 February 2025 14:22 UTC](https://syncloud.discourse.group/t/cant-install-rocket-chat/559/4 "2025-02-20T14:22:01Z")
That means AVX cpu extension is not enabled in BIOS. What kind of hardware is this? ---
**Author:** ![Dan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/dan/32/138_2.png) [@Dan](https://syncloud.discourse.group/u/Dan)\ **Post date:** [21 February 2025 11:36 UTC](https://syncloud.discourse.group/t/cant-install-rocket-chat/559/5 "2025-02-21T11:36:59Z")
Ancient dual core intel desktop office PC. Specs unknown. Time for an upgrade? ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [21 February 2025 11:56 UTC](https://syncloud.discourse.group/t/cant-install-rocket-chat/559/6 "2025-02-21T11:56:00Z")
Probably, but check BIOS first, I am not sure but some people say it can be disabled [Reddit - Dive into anything](https://www.reddit.com/r/overclocking/comments/1122mk4/what_is_avx_support/) ---
**Author:** ![Dan](https://yyz2.discourse-cdn.com/free1/user_avatar/syncloud.discourse.group/dan/32/138_2.png) [@Dan](https://syncloud.discourse.group/u/Dan)\ **Post date:** [21 February 2025 12:28 UTC](https://syncloud.discourse.group/t/cant-install-rocket-chat/559/7 "2025-02-21T12:28:11Z")
can confirm Intel(R) Core™2 Duo CPU E6550 does not have AVX support. Next step will be to backup and restore server to post 2011 hardware. Pretty sure that’s all well doccumented somewhere. Thanks for the help!