# Can't acces with one user

**URL:** <https://syncloud.discourse.group/t/cant-acces-with-one-user/289>\
**Category:** Access Issues\
**Created:** [11 January 2023 09:35 UTC](https://syncloud.discourse.group/t/cant-acces-with-one-user/289 "2023-01-11T09:35:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![janseta](https://avatars.discourse-cdn.com/v4/letter/j/d2c977/32.png) [@janseta](https://syncloud.discourse.group/u/janseta)\
**Post date:** [11 January 2023 09:35 UTC](https://syncloud.discourse.group/t/cant-acces-with-one-user/289/1 "2023-01-11T09:35:34Z")

</div>

Hi,  
I had 4 users, and can acces with 3, but not with “juansa”.  
root@syncloud:~# snap run nextcloud.psql -c “select \* from oc\_ldap\_group\_members”  
could not change directory to “/root”: Permission denied  
owncloudname | owncloudusers  
--------------±------------------------  
admin | a:1:{i:0;s:5:“altur”;}  
juansa | a:1:{i:0;s:6:“juansa”;}  
avega | a:1:{i:0;s:5:“avega”;}  
(3 rows)

root@syncloud:~# snap run nextcloud.occ group:list

- admin:
  - avega
  - juansa
  - altur
  - juansa2

- juansa:
  - juansa

- avega:
  - avega

- juansa2:
  - juansa2

The problem is that, from some days ago, I can acces (via web) to all users, except my user “juansa”.  
When I try to get, I get an error page on Chrome:  
_This page is not working_  
_The page nextcloud.xxxxxxx.syncloud.it cannot process this request now._  
_HTTP ERROR 500_

I made a new user “juansa2” for trying, and it works…  
But I need to use my old “juansa” user…

Any idea?  
I have sended logs some minutes ago.

---

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\
**Post date:** [11 January 2023 17:56 UTC](https://syncloud.discourse.group/t/cant-acces-with-one-user/289/2 "2023-01-11T17:56:59Z")

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Interesting

```auto
user":"juansa","app":"PHP","method":"PROPFIND",
"url":"/remote.php/dav/uploads/juansa/*",
"message":"Nesting level too deep - recursive dependency? 
at /snap/nextcloud/660/nextcloud/lib/private/Log/ExceptionSerializer.php#215","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.23.1",
"version":"25.0.2.3","data":{"app":"PHP"}}

```

Did you add this user in Users Syncloud app or in Nextcloud?

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<div class="post-metadata">

**Author:** ![janseta](https://avatars.discourse-cdn.com/v4/letter/j/d2c977/32.png) [@janseta](https://syncloud.discourse.group/u/janseta)\
**Post date:** [16 January 2023 17:33 UTC](https://syncloud.discourse.group/t/cant-acces-with-one-user/289/3 "2023-01-16T17:33:37Z")

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As I can remember, I added all Usesr with “Users Syncloud app”.  
Later, maybe I eddited in Nextcloud

Is very stange. This saturday, I got the “error page” again, but with other user (avega).  
This time, restarting system fixed it, but now it comes back the error with that user.

Send the logs again now.

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<div class="post-metadata">

**Author:** ![janseta](https://avatars.discourse-cdn.com/v4/letter/j/d2c977/32.png) [@janseta](https://syncloud.discourse.group/u/janseta)\
**Post date:** [16 January 2023 19:45 UTC](https://syncloud.discourse.group/t/cant-acces-with-one-user/289/4 "2023-01-16T19:45:49Z")

</div>

Now I have followed the following steps:

1 - I got into Settings / Activation, and I have done a “reactivation” with the same (not diferent) domain.  
As yoy explained, after device activation, all users are reset and only one is created (admin user).

2 - I created again the users with the “Users Syncloud app”.  
Fortunately, Nextcloud and all the apps preserved their settings.

3 - Just in case, I have not made any change of users in Nextcloud.

For the moment, everything seems to work.  
Fingers crossed.