# Cannot access my Syncloud anymore **URL:** \ **Category:** Platform\ **Created:** [10 May 2026 16:15 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647 "2026-05-10T16:15:59Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![SimoneBuralli](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Post date:** [10 May 2026 16:15 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/1 "2026-05-10T16:15:59Z")
Hi Boris, I’ve been struggling with Syncloud for 13 days with many different issues: image, different apps. I’m quite tired, frankly speaking. Anyway here follows the description of the situation: 1. Syncloud cannot be accessed anymore via URL (https://[name].syncloud.it) 2. the web UI cannot be accessed through internal IP either; 3. I only have SSH and SFTP; 4. I’ve already restarted the machine and the platform (snap restart platform) with no effect; 5. Being so, I am not able to send you logs. Is there a way to send you logs via console? Thanks SB ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [10 May 2026 17:15 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/2 "2026-05-10T17:15:35Z")
Could you paste output of these commands please: ```auto snap list snap services snap changes systemctl --failed --no-pager df -h journalctl -u snap.platform.backend -n 200 --no-pager journalctl -u snap.platform.nginx-public -n 100 --no-pager ``` ---
**Author:** ![SimoneBuralli](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Post date:** [10 May 2026 17:28 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/3 "2026-05-10T17:28:02Z")
Here it is, pls keep into account that in the while I have tried also to register again my device (snap remove platform; snap install platform; IP adress in web browser, etc.) without effect. Note: I have to split the output in 2 msg’s due to current limitations of this platform. ```auto root@syncloud:~# snap list snap services snap changes systemctl --failed --no-pager df -h journalctl -u snap.platform.backend -n 200 --no-pager journalctl -u snap.platform.nginx-public -n 100 --no-pager Name Version Rev Tracking Publisher Notes nextcloud 954 954 latest/stable syncloud✓ - platform 2786 2786 latest/stable syncloud✓ base plex 217 217 latest/stable syncloud✓ - users 299 299 latest/stable syncloud✓ - Service Startup Current Notes nextcloud.nats enabled active - nextcloud.nginx enabled active - nextcloud.php-fpm enabled active - nextcloud.post-start-repair enabled active - nextcloud.postgresql enabled active - nextcloud.redis enabled active - nextcloud.signaling enabled active - platform.api enabled active - platform.authelia enabled active - platform.backend enabled active - platform.login enabled active - platform.nginx-custom-proxy enabled active - platform.nginx-public enabled active - platform.openldap enabled active - plex.nginx enabled active - plex.server enabled active - users.nginx enabled active - users.server enabled active - ID Status Spawn Ready Summary 37 Error 2025-06-26 today at 16:02 UTC Initialize device 29 Done yesterday at 17:24 UTC yesterday at 17:24 UTC Running service command 30 Done yesterday at 18:27 UTC yesterday at 18:27 UTC Running service command 31 Error yesterday at 19:13 UTC yesterday at 19:13 UTC Initialize device 32 Error today at 00:38 UTC today at 00:38 UTC Initialize device 33 Error today at 11:18 UTC today at 11:18 UTC Initialize device 34 Done today at 15:44 UTC today at 15:44 UTC Running service command 35 Done today at 15:56 UTC today at 15:56 UTC Running service command 36 Done today at 15:59 UTC today at 15:59 UTC Running service command 38 Error today at 16:07 UTC today at 16:07 UTC Initialize device 39 Done today at 16:09 UTC today at 16:09 UTC Running service command 40 Error today at 16:22 UTC today at 16:22 UTC Initialize device 41 Error today at 16:42 UTC today at 16:42 UTC Initialize device 42 Done today at 17:13 UTC today at 17:13 UTC Remove "platform" snap 43 Done today at 17:13 UTC today at 17:14 UTC Install "platform" snap 44 Done today at 17:15 UTC today at 17:15 UTC Running service command 45 Done today at 17:15 UTC today at 17:15 UTC Running service command 46 Error today at 17:22 UTC today at 17:22 UTC Initialize device UNIT LOAD ACTIVE SUB DESCRIPTION 0 loaded units listed. Filesystem Size Used Avail Use% Mounted on udev 1.5G 0 1.5G 0% /dev tmpfs 371M 816K 370M 1% /run /dev/mmcblk0p2 119G 8.3G 106G 8% / tmpfs 1.9G 1.1M 1.9G 1% /dev/shm tmpfs 5.0M 0 5.0M 0% /run/lock /dev/loop0 580M 580M 0 100% /snap/nextcloud/954 /dev/loop3 143M 143M 0 100% /snap/plex/217 /dev/loop4 173M 173M 0 100% /snap/users/299 /dev/md0 3.6T 1.7T 1.8T 48% /opt/disk/external /dev/loop1 193M 193M 0 100% /snap/platform/2786 May 10 17:15:53 syncloud platform.backend[4210]: adding new entry "cn=passwordDefault,ou=Policies,dc=syncloud,dc=org" May 10 17:15:53 syncloud chpasswd[4541]: pam_unix(chpasswd:chauthtok): password changed for root May 10 17:15:53 syncloud platform.backend[4210]: info auth/system_password.go:33 chpasswd {"output": ""} May 10 17:15:53 syncloud platform.backend[4210]: 2026/05/10 17:15:53 reloading platform.nginx-public May 10 17:15:53 syncloud platform.backend[4210]: info cli/executor.go:23 execute {"cmd": "/usr/bin/systemctl reload snap.platform.nginx-public"} May 10 17:15:54 syncloud platform.backend[4210]: 2026/05/10 17:15:54 systemctl output: May 10 17:15:54 syncloud platform.backend[4210]: info cli/executor.go:23 execute {"cmd": "/usr/bin/snap run platform.authelia-cli validate-config --config /var/snap/platform/current/config/authelia.tmp/config.yml --config.experimental.filters template"} May 10 17:15:54 syncloud platform.backend[4210]: info cli/executor.go:23 execute {"cmd": "/usr/bin/systemctl restart snap.platform.authelia"} May 10 17:15:54 syncloud platform.backend[4210]: 2026/05/10 17:15:54 systemctl output: May 10 17:15:54 syncloud platform.backend[4210]: info auth/authelia_health.go:42 waiting for authelia {"attempt": 1} May 10 17:15:55 syncloud platform.backend[4210]: info auth/authelia_health.go:38 authelia is ready May 10 17:15:55 syncloud platform.backend[4210]: 2026/05/10 17:15:55 activation completed May 10 17:16:43 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/user May 10 17:16:43 syncloud platform.backend[4210]: warn session/cookies.go:50 session decode error, using new session {"error": "securecookie: the value is not valid"} May 10 17:16:43 syncloud platform.backend[4210]: info rest/middleware.go:92 error {"error": "no session found"} May 10 17:16:43 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/activation/status May 10 17:16:43 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/apps/installed May 10 17:16:43 syncloud platform.backend[4210]: warn session/cookies.go:50 session decode error, using new session {"error": "securecookie: the value is not valid"} May 10 17:16:43 syncloud platform.backend[4210]: info rest/middleware.go:92 error {"error": "no session found"} May 10 17:16:43 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/oidc/login May 10 17:16:43 syncloud platform.backend[4210]: warn session/cookies.go:50 session decode error, using new session {"error": "securecookie: the value is not valid"} May 10 17:17:36 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/user May 10 17:17:36 syncloud platform.backend[4210]: info rest/middleware.go:92 error {"error": "no session found"} May 10 17:17:36 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/activation/status May 10 17:17:36 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/oidc/login May 10 17:18:15 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/user May 10 17:18:15 syncloud platform.backend[4210]: info rest/middleware.go:92 error {"error": "no session found"} May 10 17:18:15 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/activation/status May 10 17:18:15 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/oidc/login May 10 17:18:29 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/user May 10 17:18:29 syncloud platform.backend[4210]: info rest/middleware.go:92 error {"error": "no session found"} May 10 17:18:29 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/activation/status May 10 17:18:30 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/oidc/login May 10 17:19:19 syncloud platform.backend[4210]: info cert/generator.go:108 certificate info {"category": "certificate", "subject": "simoneburalli.syncloud.it", "valid days": 59, "real": false} May 10 17:19:19 syncloud platform.backend[4210]: 2026/05/10 17:19:19 [INFO] acme: Registering account for simone.buralli.it@gmail.com May 10 17:19:20 syncloud platform.backend[4210]: 2026/05/10 17:19:20 [INFO] [simoneburalli.syncloud.it, *.simoneburalli.syncloud.it] acme: Obtaining bundled SAN certificate May 10 17:19:20 syncloud platform.backend[4210]: 2026/05/10 17:19:20 [INFO] [*.simoneburalli.syncloud.it] AuthURL: https://acme-v02.api.letsencrypt.org/acme/authz/3322081926/701811902556 May 10 17:19:20 syncloud platform.backend[4210]: 2026/05/10 17:19:20 [INFO] [simoneburalli.syncloud.it] AuthURL: https://acme-v02.api.letsencrypt.org/acme/authz/3322081926/701811902566 May 10 17:19:20 syncloud platform.backend[4210]: 2026/05/10 17:19:20 [INFO] [*.simoneburalli.syncloud.it] acme: use dns-01 solver May 10 17:19:20 syncloud platform.backend[4210]: 2026/05/10 17:19:20 [INFO] [simoneburalli.syncloud.it] acme: Could not find solver for: tls-alpn-01 May 10 17:19:20 syncloud platform.backend[4210]: 2026/05/10 17:19:20 [INFO] [simoneburalli.syncloud.it] acme: Could not find solver for: http-01 May 10 17:19:20 syncloud platform.backend[4210]: 2026/05/10 17:19:20 [INFO] [simoneburalli.syncloud.it] acme: use dns-01 solver May 10 17:19:20 syncloud platform.backend[4210]: 2026/05/10 17:19:20 [INFO] [*.simoneburalli.syncloud.it] acme: Preparing to solve DNS-01 May 10 17:19:21 syncloud platform.backend[4210]: info redirect/redirect.go:66 dns present: https://api.syncloud.it/certbot/present May 10 17:19:21 syncloud platform.backend[4210]: 2026/05/10 17:19:21 [DEBUG] POST https://api.syncloud.it/certbot/present May 10 17:19:21 syncloud platform.backend[4210]: 2026/05/10 17:19:21 [INFO] [simoneburalli.syncloud.it] acme: Preparing to solve DNS-01 May 10 17:19:21 syncloud platform.backend[4210]: info redirect/redirect.go:66 dns present: https://api.syncloud.it/certbot/present May 10 17:19:21 syncloud platform.backend[4210]: 2026/05/10 17:19:21 [DEBUG] POST https://api.syncloud.it/certbot/present May 10 17:19:22 syncloud platform.backend[4210]: 2026/05/10 17:19:22 [INFO] [*.simoneburalli.syncloud.it] acme: Trying to solve DNS-01 May 10 17:19:22 syncloud platform.backend[4210]: 2026/05/10 17:19:22 [INFO] [*.simoneburalli.syncloud.it] acme: Checking DNS record propagation. [nameservers=8.8.8.8:53] May 10 17:19:27 syncloud platform.backend[4210]: 2026/05/10 17:19:27 [INFO] Wait for propagation [timeout: 5m0s, interval: 5s] May 10 17:19:30 syncloud platform.backend[4210]: 2026/05/10 17:19:30 [INFO] [simoneburalli.syncloud.it] acme: Trying to solve DNS-01 May 10 17:19:30 syncloud platform.backend[4210]: 2026/05/10 17:19:30 [INFO] [simoneburalli.syncloud.it] acme: Checking DNS record propagation. [nameservers=8.8.8.8:53] May 10 17:19:35 syncloud platform.backend[4210]: 2026/05/10 17:19:35 [INFO] Wait for propagation [timeout: 5m0s, interval: 5s] May 10 17:19:43 syncloud platform.backend[4210]: 2026/05/10 17:19:43 [INFO] [simoneburalli.syncloud.it] The server validated our request May 10 17:19:43 syncloud platform.backend[4210]: 2026/05/10 17:19:43 [INFO] [*.simoneburalli.syncloud.it] acme: Cleaning DNS-01 challenge May 10 17:19:43 syncloud platform.backend[4210]: info redirect/redirect.go:74 dns cleanup: https://api.syncloud.it/certbot/cleanup May 10 17:19:43 syncloud platform.backend[4210]: 2026/05/10 17:19:43 [DEBUG] POST https://api.syncloud.it/certbot/cleanup May 10 17:19:44 syncloud platform.backend[4210]: 2026/05/10 17:19:44 [INFO] [simoneburalli.syncloud.it] acme: Cleaning DNS-01 challenge May 10 17:19:44 syncloud platform.backend[4210]: info redirect/redirect.go:74 dns cleanup: https://api.syncloud.it/certbot/cleanup May 10 17:19:44 syncloud platform.backend[4210]: 2026/05/10 17:19:44 [DEBUG] POST https://api.syncloud.it/certbot/cleanup May 10 17:19:44 syncloud platform.backend[4210]: 2026/05/10 17:19:44 [INFO] Deactivating auth: https://acme-v02.api.letsencrypt.org/acme/authz/3322081926/701811902556 May 10 17:19:45 syncloud platform.backend[4210]: 2026/05/10 17:19:45 [INFO] Skipping deactivating of valid auth: https://acme-v02.api.letsencrypt.org/acme/authz/3322081926/701811902566 May 10 17:19:45 syncloud platform.backend[4210]: info cert/generator.go:88 unable to generate certificate: error: one or more domains had a problem: May 10 17:19:45 syncloud platform.backend[4210]: [*.simoneburalli.syncloud.it] acme: error: 403 :: urn:ietf:params:acme:error:unauthorized :: During secondary validation: No TXT record found at _acme-challenge.simoneburalli.syncloud.it May 10 17:19:45 syncloud platform.backend[4210]: {"category": "certificate"} May 10 17:19:45 syncloud platform.backend[4210]: 2026/05/10 17:19:45 [DEBUG] POST https://api.syncloud.it/domain/update May 10 17:19:46 syncloud platform.backend[4210]: info cron/backup_job.go:68 auto backup is disabled May 10 17:19:46 syncloud platform.backend[4210]: info cli/executor.go:23 execute {"cmd": "/usr/sbin/service ntp stop"} May 10 17:19:47 syncloud platform.backend[4210]: info cron/time_sync_job.go:29 May 10 17:19:47 syncloud platform.backend[4210]: info cli/executor.go:23 execute {"cmd": "/usr/sbin/ntpd -gq"} May 10 17:19:47 syncloud ntpd[4681]: INIT: ntpd ntpsec-1.2.2: Starting May 10 17:19:47 syncloud ntpd[4681]: INIT: Command line: ntpd -gq May 10 17:19:47 syncloud ntpd[4681]: INIT: precision = 0.333 usec (-21) May 10 17:19:47 syncloud ntpd[4681]: INIT: successfully locked into RAM May 10 17:19:47 syncloud ntpd[4681]: CONFIG: readconfig: parsing file: /etc/ntpsec/ntp.conf May 10 17:19:47 syncloud ntpd[4681]: CONFIG: restrict nopeer ignored May 10 17:19:47 syncloud ntpd[4681]: CLOCK: leapsecond file ('/usr/share/zoneinfo/leap-seconds.list'): good hash signature May 10 17:19:47 syncloud ntpd[4681]: CLOCK: leapsecond file ('/usr/share/zoneinfo/leap-seconds.list'): loaded, expire=2026-06-28T00:00Z last=2017-01-01T00:00Z ofs=37 May 10 17:19:47 syncloud ntpd[4681]: INIT: Using SO_TIMESTAMPNS(ns) May 10 17:19:47 syncloud ntpd[4681]: IO: Listen and drop on 0 v6wildcard [::]:123 May 10 17:19:47 syncloud ntpd[4681]: IO: Listen and drop on 1 v4wildcard 0.0.0.0:123 May 10 17:19:47 syncloud ntpd[4681]: IO: Listen normally on 2 lo 127.0.0.1:123 May 10 17:19:47 syncloud ntpd[4681]: IO: Listen normally on 3 eth0 192.168.1.8:123 May 10 17:19:47 syncloud ntpd[4681]: IO: Listen normally on 4 lo [::1]:123 May 10 17:19:47 syncloud ntpd[4681]: IO: Listen normally on 5 eth0 [2a01:827:2dbb:ff00:21e:6ff:fe49:5e]:123 May 10 17:19:47 syncloud ntpd[4681]: IO: Listen normally on 6 eth0 [fe80::21e:6ff:fe49:5e%2]:123 May 10 17:19:47 syncloud ntpd[4681]: IO: Listening on routing socket on fd #23 for interface updates May 10 17:19:47 syncloud ntpd[4681]: INIT: MRU 10922 entries, 13 hash bits, 65536 bytes May 10 17:19:47 syncloud ntpd[4681]: INIT: Built with OpenSSL 3.0.9 30 May 2023, 30000090 May 10 17:19:47 syncloud ntpd[4681]: INIT: Running with OpenSSL 3.0.18 30 Sep 2025, 30000120 May 10 17:19:47 syncloud ntpd[4681]: NTSc: Using system default root certificates. May 10 17:19:48 syncloud ntpd[4681]: statistics directory /var/log/ntpsec/ does not exist or is unwriteable, error No such file or directory May 10 17:19:49 syncloud ntpd[4681]: DNS: dns_probe: 0.debian.pool.ntp.org, cast_flags:8, flags:101 May 10 17:19:49 syncloud ntpd[4681]: DNS: dns_check: processing 0.debian.pool.ntp.org, 8, 101 May 10 17:19:49 syncloud ntpd[4681]: DNS: Pool taking: 204.216.214.76 May 10 17:19:49 syncloud ntpd[4681]: DNS: Pool taking: 5.231.80.8 May 10 17:19:49 syncloud ntpd[4681]: DNS: Pool taking: 185.19.184.35 May 10 17:19:49 syncloud ntpd[4681]: DNS: Pool taking: 172.232.209.103 May 10 17:19:49 syncloud ntpd[4681]: DNS: dns_take_status: 0.debian.pool.ntp.org=>good, 8 May 10 17:19:50 syncloud ntpd[4681]: DNS: dns_probe: 1.debian.pool.ntp.org, cast_flags:8, flags:101 May 10 17:19:50 syncloud ntpd[4681]: DNS: dns_check: processing 1.debian.pool.ntp.org, 8, 101 May 10 17:19:50 syncloud ntpd[4681]: DNS: Pool taking: 195.32.70.195 May 10 17:19:50 syncloud ntpd[4681]: DNS: Pool taking: 172.232.208.229 May 10 17:19:50 syncloud ntpd[4681]: DNS: Pool taking: 93.94.88.51 May 10 17:19:50 syncloud ntpd[4681]: DNS: Pool taking: 80.211.238.32 May 10 17:19:50 syncloud ntpd[4681]: DNS: dns_take_status: 1.debian.pool.ntp.org=>good, 8 May 10 17:19:51 syncloud ntpd[4681]: DNS: dns_probe: 2.debian.pool.ntp.org, cast_flags:8, flags:101 May 10 17:19:51 syncloud ntpd[4681]: DNS: dns_check: processing 2.debian.pool.ntp.org, 8, 101 May 10 17:19:51 syncloud ntpd[4681]: DNS: Pool taking: 2a00:6d41:10:1194::6 May 10 17:19:51 syncloud ntpd[4681]: DNS: Pool taking: 2a00:6d41:10:1194::1 May 10 17:19:51 syncloud ntpd[4681]: DNS: Pool taking: 2a03:b020:0:403::254 May 10 17:19:51 syncloud ntpd[4681]: DNS: Pool taking: 2603:c020:8017:3e00:123:123:123:123 May 10 17:19:51 syncloud ntpd[4681]: DNS: Pool skipping: 185.19.184.35 May 10 17:19:51 syncloud ntpd[4681]: DNS: Pool taking: 37.247.53.178 May 10 17:19:51 syncloud ntpd[4681]: DNS: Pool taking: 89.46.74.148 May 10 17:19:51 syncloud ntpd[4681]: DNS: Pool taking: 129.152.16.145 May 10 17:19:51 syncloud ntpd[4681]: DNS: dns_take_status: 2.debian.pool.ntp.org=>good, 8 May 10 17:19:52 syncloud ntpd[4681]: DNS: dns_probe: 3.debian.pool.ntp.org, cast_flags:8, flags:101 May 10 17:19:52 syncloud ntpd[4681]: DNS: dns_check: processing 3.debian.pool.ntp.org, 8, 101 May 10 17:19:52 syncloud ntpd[4681]: DNS: Pool taking: 95.110.254.234 May 10 17:19:52 syncloud ntpd[4681]: DNS: Pool skipping: 204.216.214.76 May 10 17:19:52 syncloud ntpd[4681]: DNS: Pool taking: 162.159.200.123 May 10 17:19:52 syncloud ntpd[4681]: DNS: Pool taking: 185.157.229.254 May 10 17:19:52 syncloud ntpd[4681]: DNS: dns_take_status: 3.debian.pool.ntp.org=>good, 8 May 10 17:19:55 syncloud ntpd[4681]: CLOCK: time stepped by 0.245116 May 10 17:19:55 syncloud ntpd[4681]: INIT: MRU 10922 entries, 13 hash bits, 65536 bytes May 10 17:19:55 syncloud ntpd[4681]: CLOCK: time set +0.245116 s May 10 17:19:55 syncloud platform.backend[4210]: info cron/time_sync_job.go:34 2026-05-10T17:19:47 ntpd[4681]: INIT: ntpd ntpsec-1.2.2: Starting May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: INIT: Command line: ntpd -gq May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: INIT: precision = 0.333 usec (-21) May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: INIT: successfully locked into RAM May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: CONFIG: readconfig: parsing file: /etc/ntpsec/ntp.conf May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: CONFIG: restrict nopeer ignored May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: CLOCK: leapsecond file ('/usr/share/zoneinfo/leap-seconds.list'): good hash signature May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: CLOCK: leapsecond file ('/usr/share/zoneinfo/leap-seconds.list'): loaded, expire=2026-06-28T00:00Z last=2017-01-01T00:00Z ofs=37 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: INIT: Using SO_TIMESTAMPNS(ns) May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: IO: Listen and drop on 0 v6wildcard [::]:123 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: IO: Listen and drop on 1 v4wildcard 0.0.0.0:123 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: IO: Listen normally on 2 lo 127.0.0.1:123 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: IO: Listen normally on 3 eth0 192.168.1.8:123 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: IO: Listen normally on 4 lo [::1]:123 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: IO: Listen normally on 5 eth0 [2a01:827:2dbb:ff00:21e:6ff:fe49:5e]:123 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: IO: Listen normally on 6 eth0 [fe80::21e:6ff:fe49:5e%2]:123 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: IO: Listening on routing socket on fd #23 for interface updates May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: INIT: MRU 10922 entries, 13 hash bits, 65536 bytes May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: INIT: Built with OpenSSL 3.0.9 30 May 2023, 30000090 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: INIT: Running with OpenSSL 3.0.18 30 Sep 2025, 30000120 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:47 ntpd[4681]: NTSc: Using system default root certificates. May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:48 ntpd[4681]: statistics directory /var/log/ntpsec/ does not exist or is unwriteable, error No such file or directory May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:49 ntpd[4681]: DNS: dns_probe: 0.debian.pool.ntp.org, cast_flags:8, flags:101 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:49 ntpd[4681]: DNS: dns_check: processing 0.debian.pool.ntp.org, 8, 101 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:49 ntpd[4681]: DNS: Pool taking: 204.216.214.76 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:49 ntpd[4681]: DNS: Pool taking: 5.231.80.8 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:49 ntpd[4681]: DNS: Pool taking: 185.19.184.35 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:49 ntpd[4681]: DNS: Pool taking: 172.232.209.103 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:49 ntpd[4681]: DNS: dns_take_status: 0.debian.pool.ntp.org=>good, 8 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:50 ntpd[4681]: DNS: dns_probe: 1.debian.pool.ntp.org, cast_flags:8, flags:101 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:50 ntpd[4681]: DNS: dns_check: processing 1.debian.pool.ntp.org, 8, 101 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:50 ntpd[4681]: DNS: Pool taking: 195.32.70.195 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:50 ntpd[4681]: DNS: Pool taking: 172.232.208.229 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:50 ntpd[4681]: DNS: Pool taking: 93.94.88.51 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:50 ntpd[4681]: DNS: Pool taking: 80.211.238.32 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:50 ntpd[4681]: DNS: dns_take_status: 1.debian.pool.ntp.org=>good, 8 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: dns_probe: 2.debian.pool.ntp.org, cast_flags:8, flags:101 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: dns_check: processing 2.debian.pool.ntp.org, 8, 101 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: Pool taking: 2a00:6d41:10:1194::6 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: Pool taking: 2a00:6d41:10:1194::1 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: Pool taking: 2a03:b020:0:403::254 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: Pool taking: 2603:c020:8017:3e00:123:123:123:123 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: Pool skipping: 185.19.184.35 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: Pool taking: 37.247.53.178 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: Pool taking: 89.46.74.148 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: Pool taking: 129.152.16.145 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:51 ntpd[4681]: DNS: dns_take_status: 2.debian.pool.ntp.org=>good, 8 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:52 ntpd[4681]: DNS: dns_probe: 3.debian.pool.ntp.org, cast_flags:8, flags:101 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:52 ntpd[4681]: DNS: dns_check: processing 3.debian.pool.ntp.org, 8, 101 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:52 ntpd[4681]: DNS: Pool taking: 95.110.254.234 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:52 ntpd[4681]: DNS: Pool skipping: 204.216.214.76 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:52 ntpd[4681]: DNS: Pool taking: 162.159.200.123 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:52 ntpd[4681]: DNS: Pool taking: 185.157.229.254 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:52 ntpd[4681]: DNS: dns_take_status: 3.debian.pool.ntp.org=>good, 8 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:55 ntpd[4681]: CLOCK: time stepped by 0.245116 May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:55 ntpd[4681]: INIT: MRU 10922 entries, 13 hash bits, 65536 bytes May 10 17:19:55 syncloud platform.backend[4210]: 2026-05-10T17:19:55 ntpd[4681]: CLOCK: time set +0.245116 s ``` ---
**Author:** ![SimoneBuralli](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Post date:** [10 May 2026 17:28 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/4 "2026-05-10T17:28:20Z")
```auto May 10 17:19:55 syncloud platform.backend[4210]: ntpd: time set +0.245116s May 10 17:19:55 syncloud platform.backend[4210]: info cli/executor.go:23 execute {"cmd": "/usr/sbin/service ntp start"} May 10 17:19:57 syncloud platform.backend[4210]: info cron/time_sync_job.go:39 May 10 17:20:01 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/user May 10 17:20:01 syncloud platform.backend[4210]: info rest/middleware.go:92 error {"error": "no session found"} May 10 17:20:01 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/activation/status May 10 17:20:02 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/oidc/login May 10 17:21:03 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/user May 10 17:21:03 syncloud platform.backend[4210]: info rest/middleware.go:92 error {"error": "no session found"} May 10 17:21:03 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/activation/status May 10 17:21:03 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/oidc/login May 10 17:22:04 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/user May 10 17:22:04 syncloud platform.backend[4210]: info rest/middleware.go:92 error {"error": "no session found"} May 10 17:22:04 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/activation/status May 10 17:22:04 syncloud platform.backend[4210]: info rest/middleware.go:102 GET: /rest/oidc/login May 10 15:08:45 syncloud ld-2.31.so[2275]: syncloud nginx: 92.63.197.197 - - [10/May/2026:15:08:45 +0000] "GET / HTTP/1.1" 400 657 "-" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2503.0 Safari/537.36" May 10 15:08:45 syncloud ld-2.31.so[2275]: syncloud nginx: 92.63.197.197 - - [10/May/2026:15:08:45 +0000] "GET / HTTP/2.0" 200 912 "-" "Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; Touch; MASMJS; rv:11.0) like Gecko" May 10 15:59:39 syncloud ld-2.31.so[2275]: syncloud nginx: 192.168.1.10 - - [10/May/2026:15:59:39 +0000] "GET / HTTP/2.0" 200 912 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 15:59:40 syncloud ld-2.31.so[2275]: syncloud nginx: 192.168.1.10 - - [10/May/2026:15:59:40 +0000] "GET /rest/user HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 15:59:40 syncloud ld-2.31.so[2275]: syncloud nginx: 192.168.1.10 - - [10/May/2026:15:59:40 +0000] "GET /rest/apps/installed HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 15:59:40 syncloud ld-2.31.so[2275]: syncloud nginx: 192.168.1.10 - - [10/May/2026:15:59:40 +0000] "GET /rest/activation/status HTTP/2.0" 200 28 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 15:59:40 syncloud ld-2.31.so[2275]: syncloud nginx: 192.168.1.10 - - [10/May/2026:15:59:40 +0000] "GET /rest/oidc/login HTTP/2.0" 302 0 "https://192.168.1.8/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 15:59:55 syncloud systemd[1]: Stopping snap.platform.nginx-public.service - Service for snap application platform.nginx-public... May 10 16:00:02 syncloud ld-2.31.so[2271]: syncloud nginx: 2026/05/10 16:00:02 [alert] 2271#2271: worker process 2273 exited on signal 9 May 10 16:00:02 syncloud platform.nginx-public[2271]: 2026/05/10 16:00:02 [alert] 2271#2271: worker process 2273 exited on signal 9 May 10 16:00:02 syncloud ld-2.31.so[2271]: syncloud nginx: 2026/05/10 16:00:02 [alert] 2271#2271: worker process 2274 exited on signal 9 May 10 16:00:02 syncloud platform.nginx-public[2271]: 2026/05/10 16:00:02 [alert] 2271#2271: worker process 2274 exited on signal 9 May 10 16:00:02 syncloud ld-2.31.so[2271]: syncloud nginx: 2026/05/10 16:00:02 [alert] 2271#2271: worker process 2272 exited on signal 9 May 10 16:00:02 syncloud platform.nginx-public[2271]: 2026/05/10 16:00:02 [alert] 2271#2271: worker process 2272 exited on signal 9 May 10 16:00:02 syncloud ld-2.31.so[2271]: syncloud nginx: 2026/05/10 16:00:02 [alert] 2271#2271: worker process 2275 exited on signal 9 May 10 16:00:02 syncloud platform.nginx-public[2271]: 2026/05/10 16:00:02 [alert] 2271#2271: worker process 2275 exited on signal 9 May 10 16:00:02 syncloud systemd[1]: snap.platform.nginx-public.service: Deactivated successfully. May 10 16:00:02 syncloud systemd[1]: Stopped snap.platform.nginx-public.service - Service for snap application platform.nginx-public. May 10 16:00:02 syncloud systemd[1]: snap.platform.nginx-public.service: Consumed 9.448s CPU time. -- Boot 82652d6e96b741cc94fd32cea79beb78 -- Jun 26 14:58:42 syncloud systemd[1]: Starting snap.platform.nginx-public.service - Service for snap application platform.nginx-public... May 10 16:02:37 syncloud platform.nginx-public[2089]: nginx: the configuration file /var/snap/platform/current/nginx.conf syntax is ok May 10 16:02:37 syncloud platform.nginx-public[2089]: nginx: configuration file /var/snap/platform/current/nginx.conf test is successful May 10 16:02:37 syncloud systemd[1]: Started snap.platform.nginx-public.service - Service for snap application platform.nginx-public. May 10 16:06:17 syncloud ld-2.31.so[2340]: syncloud nginx: 192.168.1.10 - - [10/May/2026:16:06:17 +0000] "GET / HTTP/2.0" 200 912 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 16:06:18 syncloud ld-2.31.so[2340]: syncloud nginx: 192.168.1.10 - - [10/May/2026:16:06:18 +0000] "GET /rest/user HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 16:06:18 syncloud ld-2.31.so[2340]: syncloud nginx: 192.168.1.10 - - [10/May/2026:16:06:18 +0000] "GET /rest/activation/status HTTP/2.0" 200 28 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 16:06:18 syncloud ld-2.31.so[2340]: syncloud nginx: 192.168.1.10 - - [10/May/2026:16:06:18 +0000] "GET /rest/apps/installed HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 16:06:18 syncloud ld-2.31.so[2340]: syncloud nginx: 192.168.1.10 - - [10/May/2026:16:06:18 +0000] "GET /rest/oidc/login HTTP/2.0" 302 0 "https://192.168.1.8/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 16:08:29 syncloud ld-2.31.so[2342]: syncloud nginx: 66.228.53.174 - - [10/May/2026:16:08:29 +0000] "GET / HTTP/1.1" 200 912 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 13_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Safari/537.36" May 10 16:09:25 syncloud systemd[1]: Stopping snap.platform.nginx-public.service - Service for snap application platform.nginx-public... May 10 16:09:25 syncloud systemd[1]: snap.platform.nginx-public.service: Deactivated successfully. May 10 16:09:25 syncloud systemd[1]: Stopped snap.platform.nginx-public.service - Service for snap application platform.nginx-public. May 10 16:09:25 syncloud systemd[1]: snap.platform.nginx-public.service: Consumed 2.704s CPU time. May 10 16:09:25 syncloud systemd[1]: Starting snap.platform.nginx-public.service - Service for snap application platform.nginx-public... May 10 16:09:25 syncloud platform.nginx-public[2889]: nginx: the configuration file /var/snap/platform/current/nginx.conf syntax is ok May 10 16:09:25 syncloud platform.nginx-public[2889]: nginx: configuration file /var/snap/platform/current/nginx.conf test is successful May 10 16:09:26 syncloud systemd[1]: Started snap.platform.nginx-public.service - Service for snap application platform.nginx-public. May 10 16:09:37 syncloud ld-2.31.so[2898]: syncloud nginx: 192.168.1.10 - - [10/May/2026:16:09:37 +0000] "GET / HTTP/2.0" 200 912 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 16:09:38 syncloud ld-2.31.so[2898]: syncloud nginx: 192.168.1.10 - - [10/May/2026:16:09:38 +0000] "GET /rest/user HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 16:09:38 syncloud ld-2.31.so[2898]: syncloud nginx: 192.168.1.10 - - [10/May/2026:16:09:38 +0000] "GET /rest/activation/status HTTP/2.0" 200 28 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 16:09:38 syncloud ld-2.31.so[2898]: syncloud nginx: 192.168.1.10 - - [10/May/2026:16:09:38 +0000] "GET /rest/apps/installed HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 16:09:38 syncloud ld-2.31.so[2898]: syncloud nginx: 192.168.1.10 - - [10/May/2026:16:09:38 +0000] "GET /rest/oidc/login HTTP/2.0" 302 0 "https://192.168.1.8/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 16:11:47 syncloud ld-2.31.so[2899]: syncloud nginx: 46.151.178.13 - - [10/May/2026:16:11:47 +0000] "PROPFIND / HTTP/1.1" 405 157 "http://37.183.80.42:443/" "-" May 10 16:28:15 syncloud ld-2.31.so[2900]: syncloud nginx: 79.124.40.174 - - [10/May/2026:16:28:15 +0000] "GET /?XDEBUG_SESSION_START=phpstorm HTTP/1.1" 200 912 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36" May 10 16:29:34 syncloud ld-2.31.so[2897]: syncloud nginx: 185.12.59.118 - - [10/May/2026:16:29:34 +0000] "GET / HTTP/2.0" 200 912 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:132.0) Gecko/20100101 Firefox/132.0" May 10 16:38:55 syncloud ld-2.31.so[2897]: syncloud nginx: 18.116.101.220 - - [10/May/2026:16:38:55 +0000] "GET / HTTP/1.1" 400 657 "-" "visionheight.com/scan Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Chrome/126.0.0.0 Safari/537.36" May 10 16:39:28 syncloud ld-2.31.so[2897]: syncloud nginx: 18.116.101.220 - - [10/May/2026:16:39:28 +0000] "GET / HTTP/1.1" 400 657 "-" "visionheight.com/scan Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Chrome/126.0.0.0 Safari/537.36" May 10 16:46:07 syncloud ld-2.31.so[2897]: syncloud nginx: 18.116.101.220 - - [10/May/2026:16:46:07 +0000] "GET / HTTP/1.1" 200 912 "-" "visionheight.com/scan Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Chrome/126.0.0.0 Safari/537.36" May 10 16:48:24 syncloud ld-2.31.so[2897]: syncloud nginx: 18.116.101.220 - - [10/May/2026:16:48:24 +0000] "" 400 0 "-" "-" May 10 17:13:23 syncloud systemd[1]: Stopping snap.platform.nginx-public.service - Service for snap application platform.nginx-public... May 10 17:13:23 syncloud systemd[1]: snap.platform.nginx-public.service: Deactivated successfully. May 10 17:13:23 syncloud systemd[1]: Stopped snap.platform.nginx-public.service - Service for snap application platform.nginx-public. May 10 17:13:59 syncloud systemd[1]: Starting snap.platform.nginx-public.service - Service for snap application platform.nginx-public... May 10 17:13:59 syncloud platform.nginx-public[4109]: nginx: the configuration file /var/snap/platform/current/nginx.conf syntax is ok May 10 17:13:59 syncloud platform.nginx-public[4109]: nginx: configuration file /var/snap/platform/current/nginx.conf test is successful May 10 17:13:59 syncloud systemd[1]: Started snap.platform.nginx-public.service - Service for snap application platform.nginx-public. May 10 17:14:13 syncloud ld-2.31.so[4117]: syncloud nginx: 192.253.248.180 - - [10/May/2026:17:14:13 +0000] "\x03\x00\x00/*\xE0\x00\x00\x00\x00\x00Cookie: mstshash=Administr" 400 157 "-" "-" May 10 17:14:22 syncloud ld-2.31.so[4119]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:14:22 +0000] "GET / HTTP/2.0" 200 912 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:14:23 syncloud ld-2.31.so[4119]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:14:23 +0000] "GET /rest/user HTTP/2.0" 501 24 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:14:23 syncloud ld-2.31.so[4119]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:14:23 +0000] "GET /rest/activation/status HTTP/2.0" 200 29 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:14:23 syncloud ld-2.31.so[4119]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:14:23 +0000] "GET /rest/apps/installed HTTP/2.0" 501 24 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:14:23 syncloud ld-2.31.so[4119]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:14:23 +0000] "GET /rest/redirect_info HTTP/2.0" 200 48 "https://192.168.1.8/activate" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:14:26 syncloud ld-2.31.so[4119]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:14:26 +0000] "GET /assets/fontawesome-webfont.2adefcbc.woff2?v=4.7.0 HTTP/2.0" 200 77160 "https://192.168.1.8/assets/index.52982f77.css" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:14:44 syncloud ld-2.31.so[4119]: syncloud nginx: 2026/05/10 17:14:44 [warn] 4119#4119: *4 upstream sent duplicate header line: "Content-Type: application/json", previous value: "Content-Type: application/json", ignored while reading response header from upstream, client: 192.168.1.10, server: www.localhost, request: "POST /rest/redirect/domain/availability HTTP/2.0", upstream: "http://unix:/var/snap/platform/current/backend.sock:/rest/redirect/domain/availability", host: "192.168.1.8", referrer: "https://192.168.1.8/activate" May 10 17:14:44 syncloud ld-2.31.so[4119]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:14:44 +0000] "POST /rest/redirect/domain/availability HTTP/2.0" 200 28 "https://192.168.1.8/activate" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:15:53 syncloud systemd[1]: Reloading snap.platform.nginx-public.service - Service for snap application platform.nginx-public... May 10 17:15:54 syncloud platform.nginx-public[4572]: 2026/05/10 17:15:53 [notice] 4572#4572: signal process started May 10 17:15:54 syncloud systemd[1]: Reloaded snap.platform.nginx-public.service - Service for snap application platform.nginx-public. May 10 17:15:54 syncloud ld-2.31.so[4573]: syncloud nginx: 2026/05/10 17:15:54 [crit] 4573#4573: *11 connect() to unix:/var/snap/platform/current/authelia-internal.socket failed (2: No such file or directory) while connecting to upstream, client: unix:, server: , request: "GET /api/health HTTP/1.1", upstream: "http://unix:/var/snap/platform/current/authelia-internal.socket:/api/health", host: "authelia" May 10 17:15:54 syncloud platform.nginx-public[4573]: 2026/05/10 17:15:54 [crit] 4573#4573: *11 connect() to unix:/var/snap/platform/current/authelia-internal.socket failed (2: No such file or directory) while connecting to upstream, client: unix:, server: , request: "GET /api/health HTTP/1.1", upstream: "http://unix:/var/snap/platform/current/authelia-internal.socket:/api/health", host: "authelia" May 10 17:15:55 syncloud ld-2.31.so[4119]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:15:55 +0000] "POST /rest/activate/managed HTTP/2.0" 200 28 "https://192.168.1.8/activate" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:16:43 syncloud ld-2.31.so[4576]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:16:43 +0000] "GET / HTTP/2.0" 200 912 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:16:43 syncloud ld-2.31.so[4576]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:16:43 +0000] "GET /rest/user HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:16:43 syncloud ld-2.31.so[4576]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:16:43 +0000] "GET /rest/activation/status HTTP/2.0" 200 28 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:16:43 syncloud ld-2.31.so[4576]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:16:43 +0000] "GET /rest/apps/installed HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:16:43 syncloud ld-2.31.so[4576]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:16:43 +0000] "GET /rest/oidc/login HTTP/2.0" 302 0 "https://192.168.1.8/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:17:36 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:17:36 +0000] "GET / HTTP/2.0" 200 912 "https://www.syncloud.it/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:17:36 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:17:36 +0000] "GET /rest/user HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:17:36 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:17:36 +0000] "GET /rest/activation/status HTTP/2.0" 200 28 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:17:36 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:17:36 +0000] "GET /rest/oidc/login HTTP/2.0" 302 0 "https://192.168.1.8/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:18:15 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:18:15 +0000] "GET / HTTP/2.0" 200 912 "https://www.syncloud.it/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:18:15 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:18:15 +0000] "GET /rest/user HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:18:15 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:18:15 +0000] "GET /rest/activation/status HTTP/2.0" 200 28 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:18:15 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:18:15 +0000] "GET /rest/oidc/login HTTP/2.0" 302 0 "https://192.168.1.8/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:18:29 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:18:29 +0000] "GET / HTTP/2.0" 200 912 "https://www.syncloud.it/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:18:29 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:18:29 +0000] "GET /rest/user HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:18:29 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:18:29 +0000] "GET /rest/activation/status HTTP/2.0" 200 28 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:18:30 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:18:30 +0000] "GET /rest/oidc/login HTTP/2.0" 302 0 "https://192.168.1.8/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:20:01 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:20:01 +0000] "GET / HTTP/2.0" 200 912 "https://www.syncloud.it/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:20:01 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:20:01 +0000] "GET /rest/user HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:20:01 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:20:01 +0000] "GET /rest/activation/status HTTP/2.0" 200 28 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:20:02 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:20:02 +0000] "GET /rest/oidc/login HTTP/2.0" 302 0 "https://192.168.1.8/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:21:03 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:21:03 +0000] "GET / HTTP/2.0" 200 912 "https://www.syncloud.it/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:21:03 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:21:03 +0000] "GET /rest/user HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:21:03 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:21:03 +0000] "GET /rest/activation/status HTTP/2.0" 200 28 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:21:03 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:21:03 +0000] "GET /rest/oidc/login HTTP/2.0" 302 0 "https://192.168.1.8/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:22:04 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:22:04 +0000] "GET / HTTP/2.0" 200 912 "https://www.syncloud.it/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:22:04 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:22:04 +0000] "GET /rest/user HTTP/2.0" 401 13 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:22:04 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:22:04 +0000] "GET /rest/activation/status HTTP/2.0" 200 28 "https://192.168.1.8/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" May 10 17:22:04 syncloud ld-2.31.so[4573]: syncloud nginx: 192.168.1.10 - - [10/May/2026:17:22:04 +0000] "GET /rest/oidc/login HTTP/2.0" 302 0 "https://192.168.1.8/login" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36" root@syncloud:~# ``` ---
**Author:** ![SimoneBuralli](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Post date:** [10 May 2026 17:58 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/5 "2026-05-10T17:58:19Z")
update: I have registered my device once again . I have waited about 10 mins for the certificate, etc. Then it has been accessible for about 20 mins but it was “unsecure”: ![image](https://global.discourse-cdn.com/free1/uploads/syncloud/original/1X/9aa9505328fe3d5bda6e1129c90370906fa11bc6.png) and now it cannot be accessed anymore. ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [11 May 2026 07:58 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/6 "2026-05-11T07:58:39Z")
Strange, what happened before this started to misbehave? Any network router change? Looks like your device is not getting any IP. Are you using latest legacy version of hc4? > **[Odroid HC4](https://github.com/syncloud/platform/wiki/Odroid-HC4)** > > Run popular services on your device with one click - syncloud/platform ---
**Author:** ![SimoneBuralli](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Post date:** [11 May 2026 08:22 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/7 "2026-05-11T08:22:07Z")
no changes on my side, latest version of the “legacy” image, the only differences I have noticed: 0.everything begun 3 days ago: after a reflash and registration I installed everythjng but the following day → no access 1. when I register the device, the ipv6 is now active and works. Till few months ago it didn’t work and I always disabled it; 1 bis. it seems like in latest images the external access is actjve by default. No more need to activate it manually; 2. if I try to register the device with my “historic” name it fails badly: I cannot access it in any way, including the “unsafe” mode. (I have also tried to generate the certificate from platform.cli and I get errors from the authority for certifications). 3. Things goes a little better if I use a new name, the device can be accessed in “unsafe mode” for about 15 mins /half an hour and then it stops working also with Mozilla or Duckduck that are usually more permissive. Pls, investigate. I am available to answer / test any request by you h24, including refreshing if necessary. I need Syncloud (especially nextcloud) to share files with several people. Thanks a lot ---
**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://syncloud.discourse.group/u/boris)\ **Post date:** [11 May 2026 09:15 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/8 "2026-05-11T09:15:32Z")
Can you run this please: ```auto snap change 46 journalctl -u snap.platform.backend --since "today17:20" --until "today 17:25" --no-pager curl -kv https://192.168.1.8/ 2>&1 | head -40 ``` ---
**Author:** ![SimoneBuralli](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Post date:** [11 May 2026 09:35 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/9 "2026-05-11T09:35:32Z")
hi Boris, I have just switched on the machine to accomplish your requests and now it works once again. Yesterday, desperately, I attempted everything I could for several times, including restarts. To me the situation is completely out of control. Anyway, here follows the output you requested (note, it seems like it cannot parse the syntax of the time stamp ) ```auto root@syncloud:~# snap change 46 journalctl -u snap.platform.backend --since "today17:20" --until "today 17:25" --no-pager curl -kv https://192.168.1.8/ 2>&1 | head -40 Status Spawn Ready Summary Done yesterday at 17:22 UTC yesterday at 17:22 UTC Generate device key Error yesterday at 17:22 UTC yesterday at 17:22 UTC Request device serial ...................................................................... Request device serial 2026-05-10T17:22:20Z ERROR cannot add "account-key" assertion with primary key clashing with a trusted assertion: [hIedp1AvrWlcDI4uS_qjoFLzjKl5enu4G2FYJpgB3Pj-tUzGlTQBxMBsBmi-tnJR] Failed to parse timestamp: today17:20 % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0* Trying 192.168.1.8:443... * Connected to 192.168.1.8 (192.168.1.8) port 443 (#0) * ALPN: offers h2,http/1.1 } [5 bytes data] * TLSv1.3 (OUT), TLS handshake, Client hello (1): } [512 bytes data] * TLSv1.3 (IN), TLS handshake, Server hello (2): { [122 bytes data] * TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8): { [15 bytes data] * TLSv1.3 (IN), TLS handshake, Certificate (11): { [2610 bytes data] * TLSv1.3 (IN), TLS handshake, CERT verify (15): { [264 bytes data] * TLSv1.3 (IN), TLS handshake, Finished (20): { [52 bytes data] * TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1): } [1 bytes data] * TLSv1.3 (OUT), TLS handshake, Finished (20): } [52 bytes data] * SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384 * ALPN: server accepted h2 * Server certificate: * subject: CN=otto8.syncloud.it * start date: May 10 16:44:41 2026 GMT * expire date: Aug 8 16:44:40 2026 GMT * issuer: C=US; O=Let's Encrypt; CN=R12 * SSL certificate verify result: unable to get local issuer certificate (20), continuing anyway. } [5 bytes data] * using HTTP/2 * h2h3 [:method: GET] * h2h3 [:path: /] * h2h3 [:scheme: https] * h2h3 [:authority: 192.168.1.8] * h2h3 [user-agent: curl/7.88.1] * h2h3 [accept: */*] * Using Stream ID: 1 (easy handle 0xaaaaaf9ea5b0) } [5 bytes data] root@syncloud:~# ``` ---
**Author:** ![SimoneBuralli](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Post date:** [11 May 2026 10:45 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/10 "2026-05-11T10:45:26Z")
**IMPORTANT UPDATE** : maybe I have been able to reproduce the error. Here follows the sequence of actions: 1. it was working fine via [name].syncloud.it 2. I try to access the web UI via IP address 3. **I cannot access it anymore** , via IP or url either pls, let me know how I can help you. In this moment I am unable to send you logs due to missing access. ---
**Author:** ![SimoneBuralli](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Post date:** [11 May 2026 10:49 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/11 "2026-05-11T10:49:41Z")
**UPDATE #2 (maybe) I FOUND THE PROBLEM**: completely by chance I have tried to access Syncloud from another machine and it is working. The machine where it does not work anymore had a different network setting: in particular NextDNS app was installed on it. Once I disabled it it works fine. Let me try some other things, because during the last few days I experienced problems also from Android and so my explanation could not make sense ---
**Author:** ![SimoneBuralli](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Post date:** [11 May 2026 12:20 UTC](https://syncloud.discourse.group/t/cannot-access-my-syncloud-anymore/647/12 "2026-05-11T12:20:39Z")
**CONCLUSION(?)** It seems like the problem was NextDNS. Not the DNS’ by theirselves because they were stored also in the router and one client over 2 was accessing Syncloud smoothly. I think that the problem was the list of blocked services on the second client were NextDNS was configured (through an onboard app) with additional block lists. In this moment only one strange thing remains. To me it is not very relevant, I’d like to know your opinion: the access through direct IP address does not work yet. Here follow the results in the browser: ```auto {"success":false,"message":"no OIDC session: no OIDC state found"} ``` Waiting for your opinion, I’ll not do anything in the while even if, in my opinion, a good test could be this: register once again the device with default DNS on my side nor any other interference. But I’ll wait for you before doing this. Thanks in advance Simone