# Access Issues **URL:** https://syncloud.discourse.group/c/platform/access-issues/15.md [Latest](https://syncloud.discourse.group/latest.md) · [Categories](https://syncloud.discourse.group/categories.md) · [Tags](https://syncloud.discourse.group/tags.md) --- ## [About the Access Issues category](https://syncloud.discourse.group/t/about-the-access-issues-category/496)
**Author:** [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Replies:** 0\ **Last updated:** [7 December 2024 07:04 UTC](https://syncloud.discourse.group/t/about-the-access-issues-category/496 "2024-12-07T07:04:54Z")
This category encompasses problems related to connecting to the Syncloud system, including difficulties accessing the web interface, SSH connections, and external access challenges. --- ## [Err\_connection\_refused](https://syncloud.discourse.group/t/err-connection-refused/678)
**Author:** [@Dan](https://syncloud.discourse.group/u/Dan)\ **Replies:** 13\ **Last updated:** [13 September 2026 01:44 UTC](https://syncloud.discourse.group/t/err-connection-refused/678 "2026-09-13T01:44:32Z")
Suddenly getting ERR\_CONNECTION\_REFUSED. Can still connect via SSH and top shows applications running. I tried connecting through a web browser using local IP address, not working --- ## [Device registration went fine but I have no external access](https://syncloud.discourse.group/t/device-registration-went-fine-but-i-have-no-external-access/585)
**Author:** [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Replies:** 1\ **Last updated:** [10 July 2025 06:58 UTC](https://syncloud.discourse.group/t/device-registration-went-fine-but-i-have-no-external-access/585 "2025-07-10T06:58:03Z")
Hi Boris, I have moved my device into a new house. Here follows what I have done to make it work under a new network: I opened 443 TCP in the router (External Access · syncloud/platform Wiki · GitHub); I made a new re… --- ## [Syncloud not reachable after installing apps](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547)
**Author:** [@klmhsb42](https://syncloud.discourse.group/u/klmhsb42)\ **Replies:** 37\ **Last updated:** [2 February 2025 09:41 UTC](https://syncloud.discourse.group/t/syncloud-not-reachable-after-installing-apps/547 "2025-02-02T09:41:26Z")
Dear @boris , sadly I have some serious issue with my syncloud device, as I’m not able to reach the syncloud UI nor other apps that did work before. It’s probably due to one of the reasons: I installed crowdsec without… --- ## [Web UI not reachable](https://syncloud.discourse.group/t/web-ui-not-reachable/484)
**Author:** [@fzed](https://syncloud.discourse.group/u/fzed)\ **Replies:** 35\ **Last updated:** [30 December 2024 13:02 UTC](https://syncloud.discourse.group/t/web-ui-not-reachable/484 "2024-12-30T13:02:51Z")
Hi! Since about 2 days, my Syncloud instance (and no apps etc.) is not reachable and I don’t know how to find out what is wrong. Restarting the device and the router doesn’t help My router says that the device is conn… --- ## [Typo in Github causes Docker installation to fail](https://syncloud.discourse.group/t/typo-in-github-causes-docker-installation-to-fail/446)
**Author:** [@Morgendorfferr](https://syncloud.discourse.group/u/Morgendorfferr)\ **Replies:** 3\ **Last updated:** [4 July 2024 16:59 UTC](https://syncloud.discourse.group/t/typo-in-github-causes-docker-installation-to-fail/446 "2024-07-04T16:59:08Z")
I tried to run syncloud from docker on an old intel PC with debian installed but failed: # docker run \\ --restart=always \\ --name=syncloud \\ --volume=/storage:/opt/disk/internal \\ --privileged \\ --detach=true … --- ## [Transmission: how to make it autostarting?](https://syncloud.discourse.group/t/transmission-how-to-make-it-autostarting/421)
**Author:** [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Replies:** 5\ **Last updated:** [27 May 2024 21:30 UTC](https://syncloud.discourse.group/t/transmission-how-to-make-it-autostarting/421 "2024-05-27T21:30:19Z")
Hi Boris, I have recently (re)installed Transmission. I’m very happy of it. There is only one problem: whenever I restart my Syncloud machine, I need to perform the following command to make it work: snap restart trans… --- ## [Cannot connect via SSH (but can connect otherwise)](https://syncloud.discourse.group/t/cannot-connect-via-ssh-but-can-connect-otherwise/405)
**Author:** [@genderneutralnoun](https://syncloud.discourse.group/u/genderneutralnoun)\ **Replies:** 2\ **Last updated:** [10 February 2024 12:53 UTC](https://syncloud.discourse.group/t/cannot-connect-via-ssh-but-can-connect-otherwise/405 "2024-02-10T12:53:31Z")
I had to move the box my Syncloud is on to connect directly to the router, instead of to a wifi “extender” or whatever they’re called, due to various reasons (Xfinity is so unfriendly to power users…) and I’m trying to a… --- ## [Error: Refused Connection - Access to Syncloud failed](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376)
**Author:** [@Lomax](https://syncloud.discourse.group/u/Lomax)\ **Replies:** 14\ **Last updated:** [11 September 2023 20:52 UTC](https://syncloud.discourse.group/t/error-refused-connection-access-to-syncloud-failed/376 "2023-09-11T20:52:06Z")
Suddenly the access to my syncloud device ist not possible anymore. Browser said: ERR\_CONNECTION\_REFUSED I didn´t change any settings. The only access is possible over SSH. What is to do? --- ## [DNS Records TXT](https://syncloud.discourse.group/t/dns-records-txt/368)
**Author:** [@marxistvegan](https://syncloud.discourse.group/u/marxistvegan)\ **Replies:** 11\ **Last updated:** [29 August 2023 12:40 UTC](https://syncloud.discourse.group/t/dns-records-txt/368 "2023-08-29T12:40:56Z")
Looking to move my domain email to protonmail and it needs a DNS records to verify the domain, is there anyway to do that? --- ## [Serrver error when active syncloud](https://syncloud.discourse.group/t/serrver-error-when-active-syncloud/359)
**Author:** [@lyle](https://syncloud.discourse.group/u/lyle)\ **Replies:** 4\ **Last updated:** [6 July 2023 07:40 UTC](https://syncloud.discourse.group/t/serrver-error-when-active-syncloud/359 "2023-07-06T07:40:42Z")
I am using RaspPi 3+ to set up a syncloud demo. So when I deactivate and reactivate again I got an error as below. I had changed the network settings before but then I reset the router to default. Thanks a lot \<3 --- ## [Unable to extend internal memory](https://syncloud.discourse.group/t/unable-to-extend-internal-memory/353)
**Author:** [@Shoobledoops](https://syncloud.discourse.group/u/Shoobledoops)\ **Replies:** 5\ **Last updated:** [20 June 2023 04:01 UTC](https://syncloud.discourse.group/t/unable-to-extend-internal-memory/353 "2023-06-20T04:01:15Z")
Hi there, I’ve freshly installed syncloud-amd64-uefi-23.06.img.xz to my server using Etcher, activated it, and installed updates. I’ve referenced this wiki page: Home · syncloud/platform Wiki · GitHub but when I try to… --- ## [I messed up the web server -- how to restore?](https://syncloud.discourse.group/t/i-messed-up-the-web-server-how-to-restore/340)
**Author:** [@fzed](https://syncloud.discourse.group/u/fzed)\ **Replies:** 33\ **Last updated:** [10 May 2023 21:25 UTC](https://syncloud.discourse.group/t/i-messed-up-the-web-server-how-to-restore/340 "2023-05-10T21:25:27Z")
Hi! Well, I messed up my Syncloud instance because I ran certbot on my device, which apparently took down the Syncloud web server. Or something like this – I don’t know how any of this works. I also installed snapd, whi… --- ## [Device mirror questions](https://syncloud.discourse.group/t/device-mirror-questions/333)
**Author:** [@sttrebo](https://syncloud.discourse.group/u/sttrebo)\ **Replies:** 8\ **Last updated:** [30 April 2023 03:41 UTC](https://syncloud.discourse.group/t/device-mirror-questions/333 "2023-04-30T03:41:45Z")
hi- I was looking at the instructions for setting up a mirrored device per https://github.com/syncloud/platform/wiki/Device-Mirror but a few of quick questions before I start: 1 - do the devices need to be equivalent.… --- ## [Remote access to syncloud with docker](https://syncloud.discourse.group/t/remote-access-to-syncloud-with-docker/322)
**Author:** [@Joanisc](https://syncloud.discourse.group/u/Joanisc)\ **Replies:** 3\ **Last updated:** [26 April 2023 20:14 UTC](https://syncloud.discourse.group/t/remote-access-to-syncloud-with-docker/322 "2023-04-26T20:14:26Z")
I’m using the docker installation of syncloud nad even with the port forwarding done in my router and remote access enabled from syncloud settings. I’m unable to connect to the syncloud urls…from outside home network. I… --- ## [Hi there. Today I found this](https://syncloud.discourse.group/t/hi-there-today-i-found-this/336)
**Author:** [@juanperez](https://syncloud.discourse.group/u/juanperez)\ **Replies:** 3\ **Last updated:** [26 April 2023 20:12 UTC](https://syncloud.discourse.group/t/hi-there-today-i-found-this/336 "2023-04-26T20:12:10Z")
Today I found that nextcloud and plex did not want to work. I tried to do the steps that he indicated and reinstall the platform and nothing, I only receive this Get “http://unix/v2/snaps”: dial unix /var/run/snapd.sock… --- ## [No acces: "500 Internal Server Error"](https://syncloud.discourse.group/t/no-acces-500-internal-server-error/295)
**Author:** [@janseta](https://syncloud.discourse.group/u/janseta)\ **Replies:** 26\ **Last updated:** [26 April 2023 16:37 UTC](https://syncloud.discourse.group/t/no-acces-500-internal-server-error/295 "2023-04-26T16:37:23Z")
For some time now, maybe two or three weeks, I have been having the following problem: Windows client does not conect, and shows this message: (the English translation is: No connection to Nextcloud at https://next… --- ## [What is this? please](https://syncloud.discourse.group/t/what-is-this-please/324)
**Author:** [@juanperez](https://syncloud.discourse.group/u/juanperez)\ **Replies:** 25\ **Last updated:** [23 March 2023 01:08 UTC](https://syncloud.discourse.group/t/what-is-this-please/324 "2023-03-23T01:08:13Z")
Get “http://unix/v2/snaps”: dial unix /var/run/snapd.socket: connect: connection refused --- ## [Not admin (must be part of syncloud group)](https://syncloud.discourse.group/t/not-admin-must-be-part-of-syncloud-group/306)
**Author:** [@docvalium](https://syncloud.discourse.group/u/docvalium)\ **Replies:** 24\ **Last updated:** [9 March 2023 20:15 UTC](https://syncloud.discourse.group/t/not-admin-must-be-part-of-syncloud-group/306 "2023-03-09T20:15:57Z")
Hi, I just updated to the current version of syncloud. Now, when i try to log in I get this error message: “not admin (must be part of syncloud group)”. That is the same user I have always been using without any problem… --- ## [No Access to User Administration](https://syncloud.discourse.group/t/no-access-to-user-administration/301)
**Author:** [@Goody](https://syncloud.discourse.group/u/Goody)\ **Replies:** 14\ **Last updated:** [20 February 2023 06:58 UTC](https://syncloud.discourse.group/t/no-access-to-user-administration/301 "2023-02-20T06:58:52Z")
Hi everybody, I don’t get any access to user administration inside Nextcloud anymore. The users sharing Nextcloud with me don’t have any acces to their data except images and can’t upload any files. This turned up few… --- ## [How run "big int"](https://syncloud.discourse.group/t/how-run-big-int/293)
**Author:** [@juanperez](https://syncloud.discourse.group/u/juanperez)\ **Replies:** 1\ **Last updated:** [19 January 2023 20:57 UTC](https://syncloud.discourse.group/t/how-run-big-int/293 "2023-01-19T20:57:59Z")
Has anyone done the solution to run ‘occ db:convert-filecache-bigint’ ? --- ## [Stuck at the beginning :/](https://syncloud.discourse.group/t/stuck-at-the-beginning/292)
**Author:** [@ktatar156](https://syncloud.discourse.group/u/ktatar156)\ **Replies:** 1\ **Last updated:** [16 January 2023 22:51 UTC](https://syncloud.discourse.group/t/stuck-at-the-beginning/292 "2023-01-16T22:51:24Z")
Hello Community! I’ve managed to connect my Odroid-H3+ (with Syncloud) computer physically with Ethernet Switch (which is connected to private router). Unfortunately, I don’t know how to find ip address of my device and… --- ## [Can't acces with one user](https://syncloud.discourse.group/t/cant-acces-with-one-user/289)
**Author:** [@janseta](https://syncloud.discourse.group/u/janseta)\ **Replies:** 3\ **Last updated:** [16 January 2023 19:45 UTC](https://syncloud.discourse.group/t/cant-acces-with-one-user/289 "2023-01-16T19:45:49Z")
Hi, I had 4 users, and can acces with 3, but not with “juansa”. root@syncloud:~# snap run nextcloud.psql -c “select \* from oc\_ldap\_group\_members” could not change directory to “/root”: Permission denied owncloudname … --- ## [I install in hdd or ssd for installed computer server](https://syncloud.discourse.group/t/i-install-in-hdd-or-ssd-for-installed-computer-server/284)
**Author:** [@rodrigue7800be](https://syncloud.discourse.group/u/rodrigue7800be)\ **Replies:** 1\ **Last updated:** [30 December 2022 10:56 UTC](https://syncloud.discourse.group/t/i-install-in-hdd-or-ssd-for-installed-computer-server/284 "2022-12-30T10:56:42Z")
hello I install a syncloud to where? hdd? or ssd? if for example I install on a ssd and plugged hdd under syncloud a cloud server machine? is it possible with that? Sincerely Rodrigue --- ## [Syncloud unreachable, ping only works (MAYBE SOLVED)](https://syncloud.discourse.group/t/syncloud-unreachable-ping-only-works-maybe-solved/275)
**Author:** [@SimoneBuralli](https://syncloud.discourse.group/u/SimoneBuralli)\ **Replies:** 16\ **Last updated:** [27 December 2022 15:17 UTC](https://syncloud.discourse.group/t/syncloud-unreachable-ping-only-works-maybe-solved/275 "2022-12-27T15:17:16Z")
Hi, Syncloud was fine 3 days ago when I switched it off. Today it cannot be reached in any way (web browser, SSH), in local network either. The only kind of interaction that I have is the ping and it works (sorry for th… --- ## [Access to Syncloud server behind CGNAT IP address](https://syncloud.discourse.group/t/access-to-syncloud-server-behind-cgnat-ip-address/245)
**Author:** [@jamidi99](https://syncloud.discourse.group/u/jamidi99)\ **Replies:** 17\ **Last updated:** [16 December 2022 04:35 UTC](https://syncloud.discourse.group/t/access-to-syncloud-server-behind-cgnat-ip-address/245 "2022-12-16T04:35:55Z")
I am using StarLink. What I found is that StarLink provides CGNAT IP address and not public IP address. From my research appears that more and more ISPs are going this route due to the limited availability of IPv4 add… --- ## [Deactivating a domain](https://syncloud.discourse.group/t/deactivating-a-domain/263)
**Author:** [@sethdm](https://syncloud.discourse.group/u/sethdm)\ **Replies:** 2\ **Last updated:** [29 November 2022 01:36 UTC](https://syncloud.discourse.group/t/deactivating-a-domain/263 "2022-11-29T01:36:22Z")
Is there a command or something to deactivate a domain? I created a custom domain via premium subscription, then wanted to change the name of the original one / get rid of the old one and create a new one. But after acti… --- ## [Access issues (can't save settings)](https://syncloud.discourse.group/t/access-issues-cant-save-settings/249)
**Author:** [@spiffyhubcap](https://syncloud.discourse.group/u/spiffyhubcap)\ **Replies:** 4\ **Last updated:** [4 November 2022 14:51 UTC](https://syncloud.discourse.group/t/access-issues-cant-save-settings/249 "2022-11-04T14:51:37Z")
Has anyone had this issue & know of a solution ? : in the web interface under “settings” - then “access” both my ip v4 & v6 supports are turned off (my provider only uses v4). When I go to turn the ip v4 support on and… --- ## [Another LDAP problem, I suspect](https://syncloud.discourse.group/t/another-ldap-problem-i-suspect/243)
**Author:** [@trevorprinn](https://syncloud.discourse.group/u/trevorprinn)\ **Replies:** 16\ **Last updated:** [1 October 2022 15:23 UTC](https://syncloud.discourse.group/t/another-ldap-problem-i-suspect/243 "2022-10-01T15:23:26Z")
I don’t know when it happened, but I’ve just noticed that my nextcloud no longer recognises my account, trevor (which is the admin account) as being in the admin group. I’m not seeing any of the admin items on the menu. … --- ## [I can't remount a connection with a .sh script after reboot](https://syncloud.discourse.group/t/i-cant-remount-a-connection-with-a-sh-script-after-reboot/235)
**Author:** [@juanperez](https://syncloud.discourse.group/u/juanperez)\ **Replies:** 3\ **Last updated:** [8 September 2022 16:31 UTC](https://syncloud.discourse.group/t/i-cant-remount-a-connection-with-a-sh-script-after-reboot/235 "2022-09-08T16:31:58Z")
I was trying to remount a connection with a .sh script after reboot and it didn’t work. I have tried with (contrab, init.d, rc.d ,etc) Has anyone done it? [Next page](https://syncloud.discourse.group/c/platform/access-issues/15.md?page=1)